End of 24/7 Bb Support for Students/ DoIT Help Desk...

Fri, 29 Apr 2011 13:47:44 -0400
blackboard, general, teaching-and-learning

Full Title: End of 24/7 Bb Support for Students/ DoIT Help Desk moving to RLCOn May 26, DoIT will no longer outsource student support of Blackboard. Instead, like faculty and staff, all students will now contact the DoIT Help Desk by calling 410.455.3838. As a reminder, the DoIT Help Desk hours are 8 a.m. to 10:30 p.m. (Mon-Fri), 9 a.m. to 5 p.m. (Sat.) and Noon-5 p.m. (Sun.). Before, during and after these hours, everyone is encouraged to 1) consult the Blackboard Help tab inside Bb or directly at www.umbc.edu/blackboard/help, or 2) submit an RT (“Request Tracker”) ticket via the myUMBC Help menu or directly at http://rt.umbc.edu. Also, DoIT has found that customers who can supply a “screen capture” of a software problem help us resolve the issue more efficiently or effectively.