Update and Tips on Blackboard Faculty Support

Tue, 25 Jan 2011 16:11:21 -0500
blackboard

As I announced this past summer, DoIT is no longer using Presidium Learning for Blackboard faculty support (it is intended only for 24/7 support of students). Instead, DoIT's Help Desk and Instructional Technology & New Media (ITNM) unit are providing basic and advanced Blackboard faculty support, respectively. After consulting the Blackboard Help site, the best way to reach both groups is to submit an RT (Request Tracker) "ticket" by logging into http://rt.umbc.edu or using the myUMBC "help" link. Apart from not sitting in any one person's email inbox, using RT helps us triage and collaborate on your support request.