In collaboration with DoIT, UMBC's Bookstore has reduced the price of all clicker "bundles" (hardware + software) to match the direct purchase price for a one year code ($34.99) by Turning Point (now known as Point Solutions following its merger with Echo360 earlier this year). This is being done to facilitate sales of the remaining, pre-pandemic hardware clickers that the Bookstore has in stock.  

In addition, students who previously purchased a clicker bundle for $45.00 this semester, can request a refund of $10.00 from the Bookstore to match the new clicker bundle pricing. Students must show a receipt for proof of purchase, and the refund offer expires after Friday, September 30, 2022. 

Note: The access code available in a clicker "bundle" can be used either on the hardware device or on a student's mobile device (but the two devices cannot be used  at the same time in the same session). For more information, see the following FAQ:

How do I register my clicker OR phone for TurningPoint in Blackboard

https://wiki.umbc.edu/x/oweGBQ

Background

Currently, the Bookstore has 990 clicker bundles in stock and 192 students have already purchased bundles this semester. The Bookstore does not plan to offer software (code only) sales until the current hardware clicker bundle inventory is sold off, but will continue to match the one year Turning/Point Solutions price for all clicker bundles until they are all sold.

For more information about clickers at UMBC, see umbc.edu/go/clickers.

The DoIT Technology Support Center is looking to hire additional student consultants to work during the fall semester and beyond. Please see our job description below and visit our job posting on Handshake to apply. (Search for DoIT Technology Support Center Student Consultant.) The application will be open until September 14, 2022.

We're specifically looking for students available to work during the following hours:

• Monday 6 p.m. - 8 p.m.
• Tuesday 11 a.m. - 6 p.m.
• Wednesday 6 p.m. -8 p.m.
• Thursday 2p.m. - 4 p.m.

TSC Student Consultant Job Description

Technology Support Center (TSC) student consultants are the first points of technical contact for the UMBC community and those who do well often go on to work in other areas of the Division of Information Technology (DoIT). Minimally, consultants are expected to provide initial triage and support for a wide range of information technologies including accounts, hardware, instructional technologies, networking, software, telecommunications, and basic web development.

Responsibilities include, but are not limited to the following:

• Provide technical assistance to users by phone, online and in person;
• Answer TSC phones in a professional and courteous manner;
• Create, update and resolve tickets in the Request Tracker (RT) ticketing system;
• Create, update, suggest and recommend relevant FAQ articles to users (www.umbc.edu/faq);
• Provide direct assistance to users on technical issues they cannot easily resolve on their own;
• Respond to all work-related communications in a timely manner;
• Escalate urgent problems to the Full-Time staff, as appropriate.

Required Skills and Experience

• Demonstrated ability to effectively communicate by phone or in person.
• Demonstrated writing ability.
• Demonstrated ability to achieve successful outcomes in handling difficult situations and customers.
• Demonstrated analytical and troubleshooting skills.
• Ability & willingness to learn coupled with a clear understanding of one’s technical abilities, so as to triage and escalate an issue that leads to an effective solution for the user.