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<News hasArchived="false" page="52" pageCount="242" pageSize="10" timestamp="Wed, 13 May 2026 23:27:58 -0400" url="https://dev.my.umbc.edu/groups/doit/posts.xml?mode=pawpularity&amp;page=52">
  <NewsItem contentIssues="false" id="134156" important="true" status="posted" url="https://dev.my.umbc.edu/groups/doit/posts/134156">
  <Title>Sunsetting of 2013 hardware on taki</Title>
  <Body>
    <![CDATA[
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    <div>To all taki users,</div>
    <div><br></div>
    <div>tl;dr: Equipment from 2013 (both the batch and gpu partitions) will be disabled on August 15, 2023.</div>
    <div><br></div>
    <div>These Dell PowerEdge R620 &amp; R720 nodes were purchased in 2013 as a part of an NSF MRI “Acquisition of Hybrid CPU/GPU Nodes for the Interdisciplinary UMBC High Performance Computing Facility”. After installation, this hardware constituted the bulk of the UMBC community resource known as the maya cluster as a part of the UMBC HPCF. While these nodes represented the majority of the computing power of the cluster from 2013-2018, they have been supplanted by the 2017 MRI purchase, and the 2019 GPU ada cluster purchase and no longer see much usage. </div>
    <div><br></div>
    <div>In addition, for the past year and a half, the utilization of the 2013 hardware partitions (batch and gpu) has been persistently decreasing to what is now a small fraction of their historical monthly utilization*. Also, the advanced age of the hardware is leading to more frequent hardware failures in these partitions, many of which cause jobs to fail, leading to lost work in addition to staff-hours associated with triage and repair. These nodes are also the least energy efficient of the cluster, using more power and cooling than the newer, more reliable nodes. </div>
    <div><br></div>
    <div>Given all of these points, we will be disabling these partitions on August 15, 2023 so we can focus on keeping a high-performing and reliable cluster for the campus community.</div>
    <div><br></div>
    <div>Since 2013, other NSF MRIs (in 2017 &amp; 2019) and various community buy-ins orchestrated by dedicated faculty and staff have grown the UMBC HPCF into what is now two clusters, ada and taki. As noted above, these machines represent comparable compute power with less demand of power, cooling, and maintenance by UMBC HPCF System Administrators.</div>
    <div><br></div>
    <div>We encourage any remaining workflows utilizing the 2013 nodes to transition to the newer hardware. As always, if you have any questions, comments, or concerns–please submit an RT ticket via the form found at </div>
    <div>(<a href="https://doit.umbc.edu/request-tracker-rt/doit-research-computing/">https://doit.umbc.edu/request-tracker-rt/doit-research-computing/</a>) or by navigating to hpcf.umbc.edu &gt; “Forms” &gt; “HPCF Help Request Form”.</div>
    <div><br></div>
    <div><br></div>
    <div>Roy Prouty</div>
    <div>UMBC HPCF System Administrator</div>
    <div><br></div>
    <div>*For more information about usage trends on the taki cluster, see (<a href="http://hpcf-files.umbc.edu/research/usage_statistics.pdf">http://hpcf-files.umbc.edu/research/usage_statistics.pdf</a>) or navigate to hpcf.umbc.edu &gt; “Research” &gt; “Usage Statistics”</div>
    <div><br></div>
    </div>
]]>
  </Body>
  <Summary>To all taki users,     tl;dr: Equipment from 2013 (both the batch and gpu partitions) will be disabled on August 15, 2023.     These Dell PowerEdge R620 &amp; R720 nodes were purchased in 2013 as...</Summary>
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  <PostedAt>Wed, 28 Jun 2023 11:59:20 -0400</PostedAt>
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  <NewsItem contentIssues="true" id="134027" important="false" status="posted" url="https://dev.my.umbc.edu/groups/doit/posts/134027">
    <Title>Ultra update features tracking meter, resize images in July</Title>
    <Tagline>Improved file deletion, complete/incomplete schema, and more</Tagline>
    <Body>
      <![CDATA[
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          <div>
          <div><div><div>
          <div>The July update for Ultra provides updates to assessment and grading, content delivery, and course management, offering new functionality and quality of life improvements for faculty and students. </div>
          <div><br></div>
          <div><strong>Assessment &amp; Grading</strong></div>
          <div><ul>
          <li><span>Instructors can select a new complete/incomplete schema when creating a test or assignment. An incomplete is displayed as a gray dash. When a grade is assigned, a checkmark is displayed to the student. </span></li>
          <li>
          <span><span>Instructors</span></span> can apply a "Formative" label to assessments and display this label to students on the course outline, within the assessment itself, and in the gradebook. Formative labels can be used for practice quizzes, spaced practice, and similar types of assessments, and the gradebook will filter the formative label.</li>
          </ul></div>
          <div>
          <div><img src="https://help.blackboard.com/sites/default/files/images/2023-06/learn_student_FormativeAssessments_AssessmentLabeledAsFormativeOnCourseContentPage.png" alt="Student view of course outline with assessments showing the Formative label." style="max-width: 100%; height: auto;"></div>
          <div><em>Image 1: Student view of course outline with assessments showing the Formative label.</em></div>
          <div><ul>
          <li><span><span>A new s</span><span>implified navigation for tests and assignments provides convenient access to different sections using tabs, similar to the redesigned discussions page. Designed for instructor efficiency, the navigation includes content and settings, submissions, student activity and question analysis.</span></span></li>
          <li>
          <span><span>For assessments with questions, i</span></span><span>nstructors can turn on partial and negative credit, or allow an overall negative score.</span>
          </li>
          <li><span>Anonymous assessments feature new Send Reminder options with a simplified nudge to students who haven't turned in the graded activity. Instructors can also add exceptions for anonymously graded assessments.</span></li>
          <li>Grading schemas can now be deleted.</li>
          <li>To increase clarity for students before they begin an assessment, the assessment start button displays different states based on the student's progress (<em>Start </em>to begin, <em>Continue</em> after saving, or <em>View</em> for submitted work). Additionally, students will have a clear drag &amp; drop zone to upload files.</li>
          </ul></div>
          <div><strong><br></strong></div>
          <div><strong>Content Creation &amp; Delivery</strong></div>
          <div>
          <ul><li>
          <span>A progress summary for Learning Modules will be displayed to students, showing the total number of items in the Learning Module. </span><span>Hovering over the progress bar informs the student of how much content they have completed, started or yet to start. A button shows students whether they need to start, continue, or if they have completed the module.</span>
          </li></ul>
          <div>
          <div><img src="https://help.blackboard.com/sites/default/files/images/2023-06/learn_ultra_student_ProgressTracking_ProgressTrackingIndicator.png" alt="Image 2: Student view of progress tracking bar." style="max-width: 100%; height: auto;"></div>
          <div><em>Image 2: Student view of progress tracking bar.</em></div>
          </div>
          <div><ul>
          <li>
          <span>All users can now resize images, video, and media by dragging a corner handle. Changing the alignment so text wraps around images is not yet </span>supported, but it is coming soon.</li>
          <li>When a file is deleted from the course, it will now be deleted from the Content Collection when it is not used in other courses or another place in the same course. This will resolve many course quota issues experienced by faculty.</li>
          </ul></div>
          <div><strong><br></strong></div>
          <div><strong>Course Management</strong></div>
          <div><ul>
          <li>Ultra courses and organizations can now support self-enrollment. Please <a href="https://doit.umbc.edu/request-tracker-rt/doit-myumbc-blackboard/" rel="nofollow external" class="bo">open a RT ticket</a> for self-enrollment as only a system admin can edit these settings.</li>
          <li>
          <span>If instructor use Canvas at another institution and wishes to reuse that content, they can import Canvas packages directly in Ultra courses. </span><span>Note: Course structure and tools differ between Canvas and Blackboard. Canvas content is imported as individual HTML pages which must be edited externally. Assignments and tests should be reviewed to validate questions and instructions. </span><span>Please </span><a href="https://doit.umbc.edu/request-tracker-rt/doit-myumbc-blackboard/" rel="nofollow external" class="bo">open a RT ticket</a><span> for support.</span>
          </li>
          </ul></div>
          </div>
          </div>
          <div><span><span>Additionally, the favorite icon that </span><span>appears</span><span> in the browser when accessing Blackboard will change from the orange pencil icon to the Anthology logo, a colorful bar graph on a black background. Anthology is the parent company that <a href="https://www.anthology.com/news/anthology-completes-merger-with-blackboard-launches-next-chapter-in-edtech" rel="nofollow external" class="bo">acquired Blackboard in 2021.</a> </span></span></div>
          <div><span><span><br></span></span></div>
          <div>
          <span><span>Faculty should see the latest updates in Ultra courses around July 6-7, 2023. </span></span><span>Please sign up for our latest </span><a href="https://my3.my.umbc.edu/groups/instructional-technology/events?mode=upcoming&amp;tag=whats-new" rel="nofollow external" class="bo">What's New in Ultra for Teaching &amp; Learning webinar</a><span> on August 10 or August 18, 2023 to learn more about these and other exciting new features coming to Ultra.</span>
          </div>
          </div></div></div>
          <div><span><br></span></div>
          <div>
          <span>The next update to our Ultra test environment will take place on July 11, 2023; release notes are posted to the <a href="https://wiki.umbc.edu/x/LohnB" rel="nofollow external" class="bo">What's New in Ultra</a> that same week. Faculty who are interested in test driving new features before they are released to production should </span><a href="http://my.umbc.edu/go/request-help" rel="nofollow external" class="bo">open an RT ticket</a><span> to request early access. </span><span>Please </span><a href="http://umbc.edu/go/ultra" rel="nofollow external" class="bo">watch the FAQs</a><span>, including </span><a href="https://wiki.umbc.edu/x/LohnB" rel="nofollow external" class="bo">the What's New with Ultra page</a><span>, </span><span>and myUMBC for additional information about Ultra. </span>
          </div>
          <div><span><br></span></div>
          <div><span><strong>Connect with Instructional Technology</strong></span></div>
          <div><span>As always, if you have any questions about teaching, learning, and technology at UMBC, please consider the following options:</span></div>
          <ul>
          <li>
          <a href="http://www.umbc.edu/faq" rel="nofollow external" class="bo">Check our extensive FAQ collection</a><span> </span>
          </li>
          <ul><li><span><a href="https://wiki.umbc.edu/x/LohnB" rel="nofollow external" class="bo"><span>What's new in Ultra?</span></a><span> </span><span>|</span><span> </span><a href="https://wiki.umbc.edu/x/bwrSAQ" rel="nofollow external" class="bo"><span>Known Issues</span></a><span> </span></span></li></ul>
          <li><span><a href="http://my.umbc.edu/go/request-help" rel="nofollow external" class="bo">Open a ticket via RT</a></span></li>
          <li>
          <span>Follow the </span><a href="http://my.umbc.edu/groups/instructional-technology" rel="nofollow external" class="bo">Instructional Technology</a><span> &amp; </span><a href="http://my.umbc.edu/groups/doit" rel="nofollow external" class="bo">DoIT</a><span> myUMBC groups</span>
          </li>
          <li>
          <a href="http://doit.umbc.edu/itnm/staff/" rel="nofollow external" class="bo">Request a consult</a><span> with <a href="http://doit.umbc.edu/itnm/staff" rel="nofollow external" class="bo">instructional technology staff</a></span>
          </li>
          <li>
          <span><a href="http://pivot.umbc.edu" rel="nofollow external" class="bo">PIVOT</a> | <a href="https://doit.umbc.edu/itnm/academic-continuity/" rel="nofollow external" class="bo">Academic Continuity</a></span><span> </span><span>|</span><span> </span><span><a href="https://fdc.umbc.edu/teaching/keep-on-teaching/" rel="nofollow external" class="bo">Keep On Teaching</a></span><span> </span><span>|</span><span> </span><span><a href="https://doit.umbc.edu/students" rel="nofollow external" class="bo">Student Technology Resources</a></span>
          </li>
          </ul>
          </div>
          <div><div></div></div>
          </div>
      ]]>
    </Body>
    <Summary>The July update for Ultra provides updates to assessment and grading, content delivery, and course management, offering new functionality and quality of life improvements for faculty and...</Summary>
    <Website>https://my3.my.umbc.edu/groups/instructional-technology/posts/134027</Website>
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    <Tag>ultra-experience</Tag>
    <Tag>ultra-update</Tag>
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    <PostedAt>Wed, 28 Jun 2023 08:35:05 -0400</PostedAt>
    <EditAt>Wed, 28 Jun 2023 08:36:01 -0400</EditAt>
  </NewsItem>
  <NewsItem contentIssues="true" id="134067" important="false" status="posted" url="https://dev.my.umbc.edu/groups/doit/posts/134067">
  <Title>Concerning Job Scams</Title>
  <Tagline>Holidays and long weekends attempt to catch users off guard</Tagline>
  <Body>
    <![CDATA[
    <div class="html-content">Over the weekend the Division of Information Technology has gotten reports of several job scams sent to users by email. These scams promise good pay for minimal effort, usually at home on your own schedule. The scams will ask for your information, including:<br><ul>
    <li>name and full address</li>
    <li>cell phone number and personal email address</li>
    <li>in some cases your resume</li>
    <li>banking or credit card information</li>
    <li>passport information and/or social security number (SSN)</li>
    </ul>This information can be used to impersonate you by opening credit in your name, or simply to drain the finances from your current accounts. Users have also reported fake invoices from well known companies, as well as check or money order scams; both meant to trick people to send money directly to the scammers.<div><br></div>
    <div>If you have received any suspicious emails asking for your personal information, even from someone appearing to be affiliated with UMBC, do not respond. Send the message to <a href="mailto:security@umbc.edu">security@umbc.edu</a>. We will help to verify the legitimacy of these messages. </div>
    <div><br></div>
    <div>If you think that you are a victim of Identity theft, contact the Maryland Office of the Attorney General, Division of Consumer Protection at 410-528-8662 or visit <a href="https://www.marylandattorneygeneral.gov/Pages/CPD/default.aspx">https://www.marylandattorneygeneral.gov/Pages/CPD/default.aspx</a>.</div>
    <div><br></div>
    <div>For more detailed information on prevention and resolution techniques, see <a href="https://itsecurity.umbc.edu/cyber-awareness/tips-to-avoid-identity-theft/">https://itsecurity.umbc.edu/cyber-awareness/tips-to-avoid-identity-theft/</a>.</div>
    </div>
]]>
  </Body>
  <Summary>Over the weekend the Division of Information Technology has gotten reports of several job scams sent to users by email. These scams promise good pay for minimal effort, usually at home on your own...</Summary>
  <Website>https://itsecurity.umbc.edu/cyber-awareness/tips-to-avoid-identity-theft/</Website>
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  <NewsItem contentIssues="true" id="134078" important="false" status="posted" url="https://dev.my.umbc.edu/groups/doit/posts/134078">
  <Title>Free Training for Respondus Lockdown Browser &amp; Monitor</Title>
  <Tagline>Join an upcoming webinar to see the latest features</Tagline>
  <Body>
    <![CDATA[
    <div class="html-content">
    <div>
    <span>Join an upcoming training webinar from Respondus to see the latest features and integrations for LockDown Browser and Monitor. Learn how these applications are used with a range of online testing environments, virtual proctoring and Blackboard. Discover </span>enhancements that make Respondus Monitor even more effective and easy to use.</div>
    <div><br></div>
    <div>
    <div><strong>Instructor Training: LockDown Browser &amp; Respondus Monitor</strong></div>
    <div>This comprehensive 45-minute training is intended for instructors who plan to use LockDown Browser and/or Respondus Monitor to protect academic integrity and ensure student identity during online testing. <span>The training will cover:</span>
    </div>
    <div>
    <div><ul>
    <li><span>How to use LockDown Browser to prevent digital cheating in proctored testing environments</span></li>
    <li><span>How to use Respondus Monitor in non-proctored environments, to protect exam integrity and confirm student identity</span></li>
    <li><span>The student perspective using each application</span></li>
    <li><span>Efficient review of the assessment data collected, including the Review Priority system, timeline, and milestone features</span></li>
    <li><span>Best practices and tips for success with both applications</span></li>
    <li><span>Review the new Screen Recording option to capture actions in the lockdown browser, available for Windows and Mac</span></li>
    </ul></div>
    <div><span>Pick your date/time and register directly with Respondus:</span></div>
    </div>
    <div><ul>
    <li><a href="https://attendee.gotowebinar.com/register/8721433315142394201" rel="nofollow external" class="bo">Thursday, June 29 at 3 pm ET / 12 pm PT</a></li>
    <li><a href="https://attendee.gotowebinar.com/register/7450183469301530972" rel="nofollow external" class="bo">Thursday, July 6 at 1 pm ET / 10 am PT</a></li>
    <li><a href="https://attendee.gotowebinar.com/register/8819484464208560992" rel="nofollow external" class="bo">Tuesday, July 11 at 2 pm ET / 11 am PT</a></li>
    <li><a href="https://attendee.gotowebinar.com/register/4416852989616743510" rel="nofollow external" class="bo">Thursday, July 20 at 3 pm ET / 12 pm PT</a></li>
    <li><a href="https://attendee.gotowebinar.com/register/5250740200330357334" rel="nofollow external" class="bo">Wednesday, August 2 at 2 pm ET / 11 am PT</a></li>
    <li><a href="https://attendee.gotowebinar.com/register/6347836201060142423" rel="nofollow external" class="bo">Tuesday, August 8 at 1 pm ET / 10 am PT</a></li>
    <li><a href="https://attendee.gotowebinar.com/register/6174402535429651285" rel="nofollow external" class="bo">Tuesday, August 15 at 3 pm ET / 12 pm PT</a></li>
    <li><a href="https://attendee.gotowebinar.com/register/1047427094110165600" rel="nofollow external" class="bo">Thursday, August 17 at 2 pm ET / 11 am PT</a></li>
    <li><a href="https://attendee.gotowebinar.com/register/6432366655137459288" rel="nofollow external" class="bo">Wednesday, August 23 at 12 pm ET / 9 am PT</a></li>
    <li><a href="https://attendee.gotowebinar.com/register/1460087002287919196" rel="nofollow external" class="bo">Tuesday, August 29 at 2 pm ET / 11 am PT</a></li>
    </ul></div>
    <div></div>
    <div>All attendees will receive a link to a recording after the session.</div>
    </div>
    <div><br></div>
    <div><div>NOTE: Students should not register for any instructor training session but instead, contact use the Respondus support tools embedded in RLDB, or <a href="https://wiki.umbc.edu/x/BQb9Aw" rel="nofollow external" class="bo">review this FAQ</a> for further help.</div></div>
    <div><br></div>
    <div><strong>About Respondus Lockdown Browser</strong></div>
    <div><span><br></span></div>
    <div>
    <span>RLDB is a custom browser that locks down the testing environment within Blackboard. Students are unable to copy, print, access other applications, or visit other websites during an online exam. </span>For additional information, please review <a href="https://wiki.umbc.edu/x/0AI9BQ" rel="nofollow external" class="bo">our FAQ collection</a>.</div>
    </div>
]]>
  </Body>
  <Summary>Join an upcoming training webinar from Respondus to see the latest features and integrations for LockDown Browser and Monitor. Learn how these applications are used with a range of online testing...</Summary>
  <Website>https://my3.my.umbc.edu/groups/instructional-technology/posts/134078</Website>
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  <Group token="instructional-technology">Instructional Technology</Group>
  <GroupUrl>https://dev.my.umbc.edu/groups/instructional-technology</GroupUrl>
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  <Sponsor>Instructional Technology</Sponsor>
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  <PostedAt>Tue, 20 Jun 2023 16:01:25 -0400</PostedAt>
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  <NewsItem contentIssues="true" id="134069" important="false" status="posted" url="https://dev.my.umbc.edu/groups/doit/posts/134069">
  <Title>Accessing a Blackboard course to fulfill an incomplete</Title>
  <Tagline>Steps to reopening a course for one or few students</Tagline>
  <Body>
    <![CDATA[
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    <div>When instructors have determined that a student needs extended time to access a Blackboard course for reasons related to illness, to submit work for an Incomplete, prepare for exams, or gather evidence for a portfolio or interview, they may <a href="https://wiki.umbc.edu/pages/viewpage.action?pageId=74974884" rel="nofollow external" class="bo">request a course availability override</a> for that student.</div>
    <div><br></div>
    <div>For example, here's a possible scenario. Emily was recently in a car accident, causing her to miss the last three weeks of class. She received an incomplete and needs to record a presentation and take the final exam. Unfortunately, her Blackboard course is closed and she can't get in to do the work. What can her instructor do?</div>
    <div><br></div>
    <div>If the course has not been <a href="https://doit.umbc.edu/post/133812/" rel="nofollow external" class="bo">retired from the Blackboard site</a>, this exclusive access can be provided through a special override setting in the Blackboard admin panel. Instructors can request a course to be re-opened only for the student who needs access (e.g., John Smith) and specify when that access should expire (e.g., end of May). If an instructor has multiple students requiring extended access, they only need to submit one RT and must specify expiration dates for each individual student.</div>
    <div><br></div>
    <h6>How to request a course availability override:</h6>
    <div><br></div>
    <div><ol>
    <li>Go to <a href="https://wiki.umbc.edu/pages/viewpage.action?pageId=74974884" rel="nofollow external" class="bo">this FAQ</a> and review the steps</li>
    <li>Open <a href="https://umbc.edu/go/1068" rel="nofollow external" class="bo">the RT form</a> and choose option #9</li>
    <li>Specify CourseID, term, student(s), and expiration date(s)</li>
    <li>Modify the due dates, release conditions, etc. in the Blackboard shell</li>
    </ol></div>
    <div><br></div>
    <div>Once the override is set, the course will appear in the course list for the semester in which the student was officially registered (e.g., Fall 2022). NOTE: A course availability override does not automatically change due dates or release conditions in a course.</div>
    <div><br></div>
    <div>Since many students rely on Blackboard's course list to confirm their course registration, when courses are left open or have end dates modified, they are often confused to see older courses left as current. <span>A course availability override is a valuable option for faculty and students, allowing singular access to a course without compromising overall enrollment. For consistency and to prevent confusion, changing start and end dates is no longer available. This ensures all courses accurately reflect the correct term and improve the overall navigation experience for students.</span>
    </div>
    <div><span><br></span></div>
    <div><span>--</span></div>
    <div><span><br></span></div>
    <p><em>UMBC is committed to providing a consistent learning experience for everyone. The last day we will support Blackboard Original is December 31, 2024. Please check out our training and support: <a href="https://umbc.edu/go/ultra" rel="nofollow external" class="bo">https://umbc.edu/go/ultra</a>.</em></p>
    <div><br></div>
    </div>
]]>
  </Body>
  <Summary>When instructors have determined that a student needs extended time to access a Blackboard course for reasons related to illness, to submit work for an Incomplete, prepare for exams, or gather...</Summary>
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  <Tag>blackboard-tips</Tag>
  <Tag>course-availability-override</Tag>
  <Tag>hawken</Tag>
  <Tag>instructional-technology</Tag>
  <Tag>shell-access</Tag>
  <Tag>wyatt</Tag>
  <Group token="instructional-technology">Instructional Technology</Group>
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  <PostedAt>Tue, 20 Jun 2023 11:12:08 -0400</PostedAt>
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  <NewsItem contentIssues="true" id="134047" important="false" status="posted" url="https://dev.my.umbc.edu/groups/doit/posts/134047">
    <Title>DoIT's Technology Support Center Hiring for the Fall</Title>
    <Tagline>Are you looking for a part-time job? Come work for us!</Tagline>
    <Body>
      <![CDATA[
          <div class="html-content"><span><p>The DoIT Technology Support Center is looking to hire additional student consultants to work during the fall semester and beyond. Please see our job description below and visit our job posting on <a href="https://careers.umbc.edu/handshake/" rel="nofollow external" class="bo">Handshake</a> to apply. (Search for DoIT Technology Support Center Student Consultant.) The application will be open until June 30, 2023.</p>
          <h3>TSC Student Consultant Job Description</h3>
          <p>Technology Support Center (TSC) student consultants are the first points of technical contact for the UMBC community and those who do well often go on to work in other areas of the Division of Information Technology (DoIT). Minimally, consultants are expected to provide initial triage and support for a wide range of information technologies including accounts, hardware, instructional technologies, networking, software, telecommunications, and basic web development.</p>
          <p><br></p>
          <h4>Responsibilities include, but are not limited to the following:</h4>
          <ul>
          <li>Provide technical assistance to users by phone, online and in person;</li>
          <li>Answer TSC phones in a professional and courteous manner;</li>
          <li>Create, update and resolve tickets in the Request Tracker (RT) ticketing system;</li>
          <li>Create, update, suggest and recommend relevant FAQ articles to users (<a href="http://www.umbc.edu/faq">www.umbc.edu/faq</a>);</li>
          <li>Provide direct assistance to users on technical issues they cannot easily resolve on their own;</li>
          <li>Respond to all work-related communications in a timely manner;</li>
          <li>Escalate urgent problems to the Full-Time staff, as appropriate.</li>
          </ul>
          <h4>Required Skills and Experience</h4>
          <ul>
          <li>Demonstrated ability to effectively communicate by phone or in person.</li>
          <li>Demonstrated writing ability.</li>
          <li>Demonstrated ability to achieve successful outcomes in handling difficult situations and customers.</li>
          <li>Demonstrated analytical and troubleshooting skills.</li>
          <li>Ability &amp; willingness to learn coupled with a clear understanding of one’s technical abilities, so as to triage and escalate an issue that leads to an effective solution for the user.</li>
          </ul></span></div>
      ]]>
    </Body>
    <Summary>The DoIT Technology Support Center is looking to hire additional student consultants to work during the fall semester and beyond. Please see our job description below and visit our job posting on...</Summary>
    <Website>http://doit.umbc.edu/tsc/</Website>
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    <Sponsor>Division of Information Technology</Sponsor>
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  <NewsItem contentIssues="false" id="134046" important="false" status="posted" url="https://dev.my.umbc.edu/groups/doit/posts/134046">
  <Title>Technology Support Center (TSC) Now Operating Remotely</Title>
  <Body>
    <![CDATA[
    <div class="html-content"><span><p><span>As of today, DoIT's Technology Support Center (TSC) will be operating remotely.</span></p>
    <p><span>With the impending renovation of Sherman Hall A Wing, DoIT has agreed to give up its space on the first floor of the Library where the TSC has been located </span><a href="https://doit.umbc.edu/security/post/7805/" rel="nofollow external" class="bo"><span>since 2011</span></a><span>. This is to allow for the expansion of the Academic Success Center, which is being relocated from Sherman Hall to the space occupied by the TSC.</span></p>
    <p><span>Additionally, with the wide adoption of video conferencing and the upgrade to our phone service, we have seen that the vast majority on campus prefers virtual support. Of course, in-person support will be available by appointment and may be requested through </span><a href="http://my.umbc.edu/help" rel="nofollow external" class="bo"><span>my.umbc.edu/help</span></a><span>.</span></p>
    <p><span>Our staff will continue to work remotely during our </span><a href="https://wiki.umbc.edu/x/sgVQ" rel="nofollow external" class="bo"><span>regular hours</span></a><span>, maintaining the same </span><a href="https://doit.umbc.edu/about/metrics/fiscal-year-fy-user-support-reviews/" rel="nofollow external" class="bo"><span>high level of support</span></a><span> we've provided while operating in a face-to-face setting. The majority of our staff has already been working remotely for the past three years.</span></p>
    <p><span>Should you require assistance or have any questions or concerns, we kindly request that you submit an RT (Request Tracker) ticket at</span><a href="https://my.umbc.edu/help" rel="nofollow external" class="bo"><span> my.umbc.edu/help</span></a><span> or contact the Technology Support Center directly at (410) 455-3838.</span></p>
    <p><span>We understand adjustments may be necessary during this transition, and we appreciate your patience and cooperation. Our team is committed to ensuring a seamless experience as we adapt to this new operational model.</span></p></span></div>
]]>
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  <Summary>As of today, DoIT's Technology Support Center (TSC) will be operating remotely.  With the impending renovation of Sherman Hall A Wing, DoIT has agreed to give up its space on the first floor of...</Summary>
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  <NewsItem contentIssues="true" id="132857" important="false" status="posted" url="https://dev.my.umbc.edu/groups/doit/posts/132857">
  <Title>7 ChatGPT Strategies to Enhance Course Designs This Summer</Title>
  <Tagline>Leverage AI to create new experiences for your students</Tagline>
  <Body>
    <![CDATA[
    <div class="html-content">
    <p>During the summer break, educators might use this time to refine their course designs and explore innovative technologies. One such technology is <a href="https://chat.openai.com/chat" rel="nofollow external" class="bo">ChatGPT</a>, a powerful language model developed by <a href="http://openai.com/" rel="nofollow external" class="bo">OpenAI</a> that can assist in creating engaging and effective learning experiences. As early as the 1960s, researchers have recognized the potential of AI to transform education (Carbonell, 1960; Suppes, 1966), and with the advancements in machine learning and natural language processing, AI's impact on the educational landscape has only grown more profound.</p>
    <p>Let's explore seven strategies for using ChatGPT to enhance your course design over the summer break.</p>
    <p><strong>1. Align course and unit-level learning objectives:</strong></p>
    <p>Ensuring alignment between course and unit-level objectives is an essential part of effective course design. Use ChatGPT to perform consistency checks, identifying areas where unit-level objectives might be better aligned with broader course objectives (Abd-alrazaq et al., 2023; Alqahtani et al., 2023). ChatGPT can also suggest refinements or revisions to make objectives more specific, measurable, achievable, relevant, and time-bound (SMART). However, instructors should review learning objectives for clarity and alignment to ensure these foundational components of course design are effective and provide clear direction for students.</p>
    <p><strong>2. Develop engaging course materials with ChatGPT's content generation capabilities:</strong></p>
    <p>ChatGPT can help you generate course materials tailored to your learning objectives (Atlas, 2023). By providing the AI with elements from your course syllabus, desired learning outcomes, and course topics, ChatGPT might suggest outlines for your lectures or assist in creating discussion prompts that are aligned to your educational goals and help save time (Kasneci, et al., 2023; Jeon &amp; Lee, 2023). Always crosscheck references provided by the AI since its language model can be limited to a particular scope and timeframe.</p>
    <p><strong>3. Create personalized feedback using ChatGPT:</strong></p>
    <p>Providing students with timely, personalized feedback is essential. ChatGPT can help you generate two types of feedback: templated feedback applicable to common errors and customized feedback based on submitted work, performance metrics, and learning preferences. By integrating ChatGPT into your assessment process, you can offer students detailed and tailored feedback on their assignments, promoting reflection and improvement (Atlas, 2023; Gimpel, et al., 2023). You should always review, edit, and customize the feedback to each student and assignment.</p>
    <p><strong>4. Generate test questions aligned to learning objectives:</strong></p>
    <p>By using ChatGPT, faculty can generate a large pool of relevant test questions quickly, freeing up time to focus on other aspects of course design and instruction (Atlas, 2023; Sok &amp; Heng, 2023; Trust, Whalen, &amp; Mouza, 2023). The AI can formulate a variety of question types (multiple-choice, true/false, short answer, and essay questions) all designed to assess the objectives and reflective of Bloom's taxonomy. While AI can be a valuable tool for generating test questions, it's essential for educators to review and refine these questions to ensure they are appropriately challenging, fair, and properly aligned with the course's learning objectives. </p>
    <p><strong>5. Foster collaboration and communication with ChatGPT-powered chatbots:</strong></p>
    <p>Effective communication and collaboration are critical components of a successful learning experience. Chatbots can answer students' questions, provide style guidance on assignments, and offer support outside of regular class hours (Atlas, 2023; Kasneci, et al., 2023). Some AI chatbots are packaged with platforms from licensed tools such as writing practice and language learning (Jeon &amp; Lee, 2023).</p>
    <p><strong>6. Utilize ChatGPT for brainstorming and idea generation:</strong></p>
    <p>Encouraging students to think creatively and critically is a key aspect of the learning process. ChatGPT can help students generate ideas for projects, essays, and other assignments by providing them with relevant suggestions, perspectives, and examples (Atlas, 2023; Sok &amp; Heng, 2023). By integrating ChatGPT into your course design and teaching practice, you can support students in their brainstorming efforts and spark their creativity. Students can share the link to the ChatGPT conversation to show their work as part of their assignment submission workflow.</p>
    <p><strong>7. Design inclusive course materials with ChatGPT's language capabilities:</strong></p>
    <p>Creating inclusive and accessible course materials is essential for ensuring that all students have an equal opportunity to succeed. ChatGPT can help you develop course materials that cater to diverse learning needs and preferences (Kasneci, et al., 2023). By providing the model with specific guidelines, such as using simple language or incorporating visual aids, ChatGPT can help generate content that is more accessible and inclusive to a wide range of learners. </p>
    <p><strong>What's Next?</strong></p>
    <p>Incorporating <a href="https://chat.openai.com/chat" rel="nofollow external" class="bo">ChatGPT</a> into your course design over the summer break can transform the way you teach and create more engaging, personalized, and effective learning experiences for your students. These tools and resources can help students actively reflect on their learning processes and strategies, fostering metacognition and promoting deeper understanding of the course material (Gimpel, et al., 2023). By leveraging ChatGPT's content generation capabilities, personalized feedback, chatbot communication, brainstorming assistance, and inclusive language features, you can harness the power of this AI technology to enhance your educational practice and optimize student success.</p>
    <p><a href="https://my3.my.umbc.edu/groups/instructional-technology" rel="nofollow external" class="bo">Follow the Instructional Technology group</a> to get updates about our exclusive webinar series, <strong>Empowering Educators: AI Tools for Teaching and Productivity</strong>, designed to help faculty harness the power of artificial intelligence to enhance their course preparation and teaching productivity. Coming in Fall 2023, this comprehensive five-part series will explore cutting-edge AI tools and technologies that can revolutionize the way you approach course development, student success and engagement, assessment and grading, course management, and personal productivity.</p>
    <p><strong>References</strong></p>
    <p>Abd-alrazaq, A., AlSaad, R., Alhuwail, D., Ahmed, A., Healy, P.M., Latifi, S., Aziz, S., Damseh, R., Alabed Alrazak, S., &amp; Sheikh, J. (2023). Large language models in medical education: Opportunities, challenges, and future directions. JMIR Medical Education, 9(1). <a href="https://doi.org/10.2196/48291" rel="nofollow external" class="bo">https://doi.org/10.2196/48291</a></p>
    <p>Alqahtani, T., Badreldin, H. A., Alrashed, M., Alshaya, A. I., Alghamdi, S. S., bin Saleh, K., Alowais, S. A., Alshaya, O. A., Rahman, I., Al Yami, M. S., Albekairy, A. M. (2023). The emergent role of artificial intelligence, natural language processing, and large language models in higher education and research. Research in Social and Administrative Pharmacy [pre-print]. <a href="https://doi.org/10.1016/j.sapharm.2023.05.016" rel="nofollow external" class="bo">https://doi.org/10.1016/j.sapharm.2023.05.016</a></p>
    <p>Atlas, Stephen. "ChatGPT for higher education and professional development: A guide to conversational AI." (2023). <a href="https://digitalcommons.uri.edu/cba_facpubs/548" rel="nofollow external" class="bo">https://digitalcommons.uri.edu/cba_facpubs/548</a></p>
    <p>Carbonell, J. R. (1960). <a href="https://stacks.stanford.edu/file/druid:xr633ts6369/xr633ts6369.pdf" rel="nofollow external" class="bo">AI in CAI: An artificial intelligence approach to computer-assisted instruction</a>. IEEE Transactions on Man-Machine Systems, 11(4), 190-202.</p>
    <p>Gimpel, H., Hall, K., Decker, S., Eymann, T., Lammermann, L., Madche, A., Roglinger, M., Ruiner, C., Schoch, M., Schoop, M., Urback, N., &amp; Vandirk, S. (2023). Unlocking the power of generative AI models and systems such as GPT-4 and ChatGPT for higher education: A guide for students and lecturers. Hohenheim Discussion Papers in Business, Economics and Social Sciences, No. 02-2023, Universitat Hohenheim, Fakultat Wirtschafts- und Sozialwissenschaften, Stuttgart. Retrieved from <a href="http://hdl.handle.net/10419/270970" rel="nofollow external" class="bo">http://hdl.handle.net/10419/270970</a></p>
    <p>Jeon, J., &amp; Lee, S. (2023). Large language models in education: A focus on the complementary relationship between human teachers and ChatGPT. Education and Information Technologies. <a href="https://doi.org/10.1007/s10639-023-11834-1" rel="nofollow external" class="bo">https://doi.org/10.1007/s10639-023-11834-1</a></p>
    <p>Kasneci, E., Sessler, K., Kuchemann, S., Bannert, M., Dementieva, D., Fischer, F., ... Kasneci, G. (2023). ChatGPT for good? On opportunities and challenges of large language models for education. <a href="https://doi.org/10.35542/osf.io/5er8f" rel="nofollow external" class="bo">https://doi.org/10.35542/osf.io/5er8f</a></p>
    <p>OpenAI. (2023). ChatGPT-4 (Apr 18 version) [Large language model]. <a href="https://chat.openai.com/chat" rel="nofollow external" class="bo">https://chat.openai.com/chat</a></p>
    <p>Sok, S., &amp; Heng, K. (2023). ChatGPT for education and research: A review of benefits and risks. Social Science Research Network. <a href="https://doi.org/10.2139/ssrn.4378735" rel="nofollow external" class="bo">https://doi.org/10.2139/ssrn.4378735</a></p>
    <p>Suppes, P. (1966). <a href="https://www.jstor.org/stable/24931056" rel="nofollow external" class="bo">The uses of computers in education</a>. Scientific American, 215(3), 207-220.</p>
    <p>Trust, T., Whalen, J., &amp; Mouza, C. (2023). <a href="https://citejournal.org/volume-23/issue-1-23/editorial/editorial-chatgpt-challenges-opportunities-and-implications-for-teacher-education/" rel="nofollow external" class="bo">ChatGPT: Challenges, opportunities, and implications for teacher education</a> [editorial]. Contemporary Issues in Technology and Teacher Education, 23(1).</p>
    <p>---</p>
    <p><em>The text of this article was outlined and seeded by ChatGPT 4.0 and extensively revised by the Instructional Technology staff. Research cited in this article was identified and vetted by humans.</em></p>
    </div>
]]>
  </Body>
  <Summary>During the summer break, educators might use this time to refine their course designs and explore innovative technologies. One such technology is ChatGPT, a powerful language model developed by...</Summary>
  <Website>https://my3.my.umbc.edu/groups/instructional-technology/posts/132857</Website>
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  <PostedAt>Thu, 15 Jun 2023 09:34:19 -0400</PostedAt>
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  <NewsItem contentIssues="false" id="134014" important="true" status="posted" url="https://dev.my.umbc.edu/groups/doit/posts/134014">
    <Title>RT(Request Tracker) scheduled downtime for 6-18-2023 at 9pm</Title>
    <Body>
      <![CDATA[
          <div class="html-content"> <h3><br></h3>  <div><div>
          <div>RT will be down beginning 9pm on 6-18-2023 (Sunday Evening) for up to 1 hour.</div>
          <div><br></div>
          <div>This downtime is needed by our systems folks to apply server updates.</div>
          <div><br></div>
          <div>FYI</div>
          <div><br></div>
          <div>Joe Kirby, AVP for Business Systems</div>
          <div>Division of Information Technology</div>
          <div><br></div>
          </div></div> </div>
      ]]>
    </Body>
    <Summary>RT will be down beginning 9pm on 6-18-2023 (Sunday Evening) for up to 1 hour.     This downtime is needed by our systems folks to apply server updates.     FYI     Joe Kirby, AVP for Business...</Summary>
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  <NewsItem contentIssues="true" id="133987" important="false" status="posted" url="https://dev.my.umbc.edu/groups/doit/posts/133987">
  <Title>RESOLVED: AWS Outage Impacting 3rd-Party Tools in Blackboard</Title>
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    <p><span>At approximately 3:42pm, DoIT staff became aware of a potential outage with third-party tools on our instance Blackboard Learn. System admins confirmed reports that an</span><span> </span><a href="https://health.aws.amazon.com/health/status" rel="nofollow external" class="bo">AWS outage</a><span> in US-East is </span><a href="https://status.blackboard.com/incidents/k3c7lb82h7qk" rel="nofollow external" class="bo">impacting Blackboard</a><span> and many third-party tools in Blackboard including, but not limited to:</span></p>
    <ul>
    <li>Class Collaborate</li>
    <li>VoiceThread</li>
    <li>Cengage</li>
    <li>Pearson</li>
    <li>CourseArc</li>
    <li>WileyPLUS</li>
    </ul>
    <p><span>The service disruption prevents users from authenticating into an application, whether through Blackboard or directly via the vendor's website. Active sessions may also be disrupted. <span>Inline grading and viewing student submissions is also affected by this outage.</span></span></p>
    <p><span>AWS is responding to the incident and will provide further updates to vendors about the service disruption. Instructional Technology staff opened a ticket with Blackboard support and continue to monitoring the outage.</span></p>
    <p></p>
    <p><span><em>This post will be updated with additional information as we receive it.</em></span></p>
    <p><span><strong>Update 5:15 PM</strong> - Many AWS cloud services have been restored. Amazon continues to work on the issue. Blackboard appears to be functioning normally, but Instructional Technology staff will continue to monitor server performance for the next 24 hours.</span></p>
    </div>
]]>
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  <Summary>At approximately 3:42pm, DoIT staff became aware of a potential outage with third-party tools on our instance Blackboard Learn. System admins confirmed reports that an AWS outage in US-East is...</Summary>
  <Website>https://my3.my.umbc.edu/groups/instructional-technology/posts/133987</Website>
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  <Group token="instructional-technology">Instructional Technology</Group>
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  <Sponsor>Instructional Technology</Sponsor>
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  <PostedAt>Tue, 13 Jun 2023 16:26:28 -0400</PostedAt>
  <EditAt>Wed, 14 Jun 2023 09:20:18 -0400</EditAt>
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