The DoIT Technology Support Center is looking to hire additional student consultants to work during the summer semester and beyond. Please see our job description below and visit our job posting on UMBCWorks to apply. (Search for TSC Student Consultant.) The application will be open until April 29, 2022.

We're specifically looking for students available to work during the following hours:

• Mondays 4 p.m. - 8 p.m.
• Tuesdays 8 a.m. - 10 a.m.
• Fridays  8 a.m. - 12 noon, and 3 p.m. - 5 p.m.

TSC Student Consultant Job Description

Technology Support Center (TSC) student consultants are the first points of technical contact for the UMBC community and those who do well often go on to work in other areas of the Division of Information Technology (DoIT). Minimally, consultants are expected to provide initial triage and support for a wide range of information technologies including accounts, hardware, instructional technologies, networking, software, telecommunications, and basic web development.

Responsibilities include, but are not limited to the following:

• Provide technical assistance to users by phone, online and in person;
• Answer TSC phones in a professional and courteous manner;
• Create, update and resolve tickets in the Request Tracker (RT) ticketing system;
• Create, update, suggest and recommend relevant FAQ articles to users (www.umbc.edu/faq);
• Provide direct assistance to users on technical issues they cannot easily resolve on their own;
• Respond to all work-related communications in a timely manner;
• Escalate urgent problems to the Full-Time staff, as appropriate.

Required Skills and Experience

• Demonstrated ability to effectively communicate by phone or in person.
• Demonstrated writing ability.
• Demonstrated ability to achieve successful outcomes in handling difficult situations and customers.
• Demonstrated analytical and troubleshooting skills.
• Ability & willingness to learn coupled with a clear understanding of one’s technical abilities, so as to triage and escalate an issue that leads to an effective solution for the user.

The DoIT Technology Support Center is looking to hire additional consultants to work during the spring semester and beyond. Please see our job description below and visit our job posting on UMBCWorks to apply. (Search for TSC Student Consultant.) The application will be open until January 7, 2022.

We're specifically looking for students available to work during the following hours:

• Mondays 11 A.M. - 4:30 P.M.
• Tuesdays 8 A.M. - 4 P.M.
• Wednesdays 11 A.M. - 2 P.M.
• Thursdays 8 A.M. - 2 P.M.
• Fridays 8 A.M. - 12 noon

TSC Student Consultant Job Description

Technology Support Center (TSC) student consultants are the first points of technical contact for the UMBC community and those who do well often go on to work in other areas of the Division of Information Technology (DoIT). Minimally, consultants are expected to provide initial triage and support for a wide range of information technologies including accounts, hardware, instructional technologies, networking, software, telecommunications, and basic web development.

Responsibilities include, but are not limited to the following:

• Provide technical assistance to users by phone, online and in person;
• Answer TSC phones in a professional and courteous manner;
• Create, update and resolve tickets in the Request Tracker (RT) ticketing system;
• Create, update, suggest and recommend relevant FAQ articles to users (www.umbc.edu/faq);
• Provide direct assistance to users on technical issues they cannot easily resolve on their own;
• Respond to all work-related communications in a timely manner;
• Escalate urgent problems to the Full-Time staff, as appropriate.

Required Skills and Experience

• Demonstrated ability to effectively communicate by phone or in person.
• Demonstrated writing ability.
• Demonstrated ability to achieve successful outcomes in handling difficult situations and customers.
• Demonstrated analytical and troubleshooting skills.
• Ability & willingness to learn coupled with a clear understanding of one’s technical abilities, so as to triage and escalate an issue that leads to an effective solution for the user.

The DoIT Technology Support Center is looking to hire additional consultants to work during the fall semester and beyond. Please see our job description below and visit our job posting on UMBCWorks to apply. (Search for TSC Student Consultant.) The application will be open until September 3, 2021.

We're specifically looking for students available to work during the following hours:

• Tuesdays 12 noon-8 P.M.
• Wednesdays 12:30 P.M.-2 P.M.
• Thursdays 12 noon -6 P.M.
• Fridays 12 noon -1 P.M.

TSC Student Consultant Job Description

Technology Support Center (TSC) student consultants are the first points of technical contact for the UMBC community and those who do well often go on to work in other areas of the Division of Information Technology (DoIT). Minimally, consultants are expected to provide initial triage and support for a wide range of information technologies including accounts, hardware, instructional technologies, networking, software, telecommunications, and basic web development.

Responsibilities include, but are not limited to the following:

• Provide technical assistance to users by phone, online and in person;
• Answer TSC phones in a professional and courteous manner;
• Create, update and resolve tickets in the Request Tracker (RT) ticketing system;
• Create, update, suggest and recommend relevant FAQ articles to users (www.umbc.edu/faq);
• Provide direct assistance to users on technical issues they cannot easily resolve on their own;
• Respond to all work-related communications in a timely manner;
• Escalate urgent problems to the Full-Time staff, as appropriate.

Required Skills and Experience

• Demonstrated ability to effectively communicate by phone or in person.
• Demonstrated writing ability.
• Demonstrated ability to achieve successful outcomes in handling difficult situations and customers.
• Demonstrated analytical and troubleshooting skills.
• Ability & willingness to learn coupled with a clear understanding of one’s technical abilities, so as to triage and escalate an issue that leads to an effective solution for the user.

The DoIT Technology Support Center is looking to hire additional consultants to work during the fall semester and beyond. Please see our job description below and visit our job posting on UMBCWorks to apply. (Search for TSC Student Consultant.) The application will be open until August 6th.

We're specifically looking for students available to work during the following hours:

• Tuesdays 2pm-8pm
• Wednesdays 8am-2:30pm
• Thursdays 8am-12pm
• Fridays 8am-12pm
• Saturdays 12pm-6pm

TSC Student Consultant Job Description

Technology Support Center (TSC) student consultants are the first points of technical contact for the UMBC community and those who do well often go on to work in other areas of the Division of Information Technology (DoIT). Minimally, consultants are expected to provide initial triage and support for a wide range of information technologies including accounts, hardware, instructional technologies, networking, software, telecommunications, and basic web development.

Responsibilities include, but are not limited to the following:

• Provide technical assistance to users by phone, online and in person;
• Answer TSC phones in a professional and courteous manner;
• Create, update and resolve tickets in the Request Tracker (RT) ticketing system;
• Create, update, suggest and recommend relevant FAQ articles to users (www.umbc.edu/faq);
• Provide direct assistance to users on technical issues they cannot easily resolve on their own;
• Respond to all work-related communications in a timely manner;
• Escalate urgent problems to the Full-Time staff, as appropriate.

Required Skills and Experience

• Demonstrated ability to effectively communicate by phone or in person.
• Demonstrated writing ability.
• Demonstrated ability to achieve successful outcomes in handling difficult situations and customers.
• Demonstrated analytical and troubleshooting skills.
• Ability & willingness to learn coupled with a clear understanding of one’s technical abilities, so as to triage and escalate an issue that leads to an effective solution for the user.

The DoIT Technology Support Center is looking to hire additional consultants to work during the summer semester and beyond. Please see our job description below and visit our job posting on UMBCWorks to apply. (Search for TSC Student Consultant.) The application will be open until June 17th.

We're specifically looking for students available to work during the following hours:

• Monday 1pm-5pm
• Wednesday 1pm-5pm
• Friday 2pm-4pm

TSC Student Consultant Job Description

Technology Support Center (TSC) student consultants are the first points of technical contact for the UMBC community and those who do well often go on to work in other areas of the Division of Information Technology (DoIT). Minimally, consultants are expected to provide initial triage and support for a wide range of information technologies including accounts, hardware, instructional technologies, networking, software, telecommunications, and basic web development.

Responsibilities include, but are not limited to the following:

• Provide technical assistance to users by phone, online and in person;
• Answer TSC phones in a professional and courteous manner;
• Create, update and resolve tickets in the Request Tracker (RT) ticketing system;
• Create, update, suggest and recommend relevant FAQ articles to users (www.umbc.edu/faq);
• Provide direct assistance to users on technical issues they cannot easily resolve on their own;
• Respond to all work-related communications in a timely manner;
• Escalate urgent problems to the Full-Time staff, as appropriate.

Required Skills and Experience

• Demonstrated ability to effectively communicate by phone or in person.
• Demonstrated writing ability.
• Demonstrated ability to achieve successful outcomes in handling difficult situations and customers.
• Demonstrated analytical and troubleshooting skills.
• Ability & willingness to learn coupled with a clear understanding of one’s technical abilities, so as to triage and escalate an issue that leads to an effective solution for the user.

The DoIT Technology Support Center is looking to hire additional consultants to work during the Spring semester and beyond. Please see our job description below and visit our job posting on UMBCWorks to apply. (Search for TSC Student Consultant.) The application will be open until January 12th.

We're specifically looking for students available to work during the following hours:

• Monday 1pm-8pm
• Tuesday 12pm-6pm
• Wednesday 8am-12pm, 2pm-4pm
• Thursday 12pm-4pm
• Friday 8am-2PM

TSC Student Consultant Job Description

Technology Support Center (TSC) student consultants are the first points of technical contact for the UMBC community and those who do well often go on to work in other areas of the Division of Information Technology (DoIT). Minimally, consultants are expected to provide initial triage and support for a wide range of information technologies including accounts, hardware, instructional technologies, networking, software, telecommunications, and basic web development.

Responsibilities include, but are not limited to the following:

• Provide technical assistance to users by phone, online and in person;
• Answer TSC phones in a professional and courteous manner;
• Create, update and resolve tickets in the Request Tracker (RT) ticketing system;
• Create, update, suggest and recommend relevant FAQ articles to users (www.umbc.edu/faq);
• Provide direct assistance to users on technical issues they cannot easily resolve on their own;
• Respond to all work-related communications in a timely manner;
• Escalate urgent problems to the Full-Time staff, as appropriate.

Required Skills and Experience

• Demonstrated ability to effectively communicate by phone or in person.
• Demonstrated writing ability.
• Demonstrated ability to achieve successful outcomes in handling difficult situations and customers.
• Demonstrated analytical and troubleshooting skills.
• Ability & willingness to learn coupled with a clear understanding of one’s technical abilities, so as to triage and escalate an issue that leads to an effective solution for the user.

The DoIT Technology Support Center is looking to hire additional consultants to work during the Spring semester and beyond. Please see our job description below and visit our job posting on UMBCWorks to apply. (Search for TSC Student Consultant.) The application will be open until January 15th.

We're specifically looking for students available to work during the following hours:

• Mondays 12pm-6pm
• Tuesdays 2pm-6pm
• Wednesdays 4pm-8pm
• Fridays 8am-2pm

TSC Student Consultant Job Description

Technology Support Center (TSC) student consultants are the first points of technical contact for the UMBC community and those who do well often go on to work in other areas of the Division of Information Technology (DoIT). Minimally, consultants are expected to provide initial triage and support for a wide range of information technologies including accounts, hardware, instructional technologies, networking, software, telecommunications, and basic web development.

Responsibilities include, but are not limited to the following:

• Provide technical assistance to users by phone, online and in person;
• Answer TSC phones in a professional and courteous manner;
• Create, update and resolve tickets in the Request Tracker (RT) ticketing system;
• Create, update, suggest and recommend relevant FAQ articles to users (www.umbc.edu/faq);
• Provide direct assistance to users on technical issues they cannot easily resolve on their own;
• Complete in-person or online training about quality support as defined in umbc.edu/go/ticketrubric;
• Respond to all work-related communications in a timely manner;
• Escalate urgent problems to the Full-Time staff, as appropriate.

Required Skills and Experience

• Demonstrated ability to effectively communicate by phone or in person.
• Demonstrated writing ability.
• Demonstrated ability to achieve successful outcomes in handling difficult situations and customers.
• Demonstrated analytical and troubleshooting skills.
• Ability & willingness to learn coupled with a clear understanding of one’s technical abilities, so as to triage and escalate an issue that leads to an effective solution for the user.

The DoIT Technology Support Center is looking to hire additional consultants to work during the Fall semester and beyond. Please see our job description below and visit our job posting on UMBCWorks to apply. (Search for TSC Student Consultant.) The application will be open until October 25th.

We're specifically looking for students available to work during the following hours:

•  Monday 10AM-4PM
• Tuesday 8AM-2:30PM
• Wednesday 8-10AM; 12-4PM
• Thursday 10AM-8PM
• Friday 9:30AM-2PM

TSC Student Consultant Job Description

Technology Support Center (TSC) student consultants are the first points of technical contact for the UMBC community and those who do well often go on to work in other areas of the Division of Information Technology (DoIT). Minimally, consultants are expected to provide initial triage and support for a wide range of information technologies including accounts, hardware, instructional technologies, networking, software, telecommunications, and basic web development.

Responsibilities include, but are not limited to the following:

• Provide technical assistance to users by phone, online and in person;
• Answer TSC phones in a professional and courteous manner;
• Create, update and resolve tickets in the Request Tracker (RT) ticketing system;
• Create, update, suggest and recommend relevant FAQ articles to users (www.umbc.edu/faq);
• Provide direct assistance to users on technical issues they cannot easily resolve on their own;
• Complete in-person or online training about quality support as defined in umbc.edu/go/ticketrubric;
• Respond to all work-related communications in a timely manner;
• Escalate urgent problems to the Full-Time staff, as appropriate.

Required Skills and Experience

• Demonstrated ability to effectively communicate by phone or in person.
• Demonstrated writing ability.
• Demonstrated ability to achieve successful outcomes in handling difficult situations and customers.
• Demonstrated analytical and troubleshooting skills.
• Ability & willingness to learn coupled with a clear understanding of one’s technical abilities, so as to triage and escalate an issue that leads to an effective solution for the user.

An increasing number of departments are using the Box "upload by email" option as an effective way to conduct job searches. Apart from making it easy to collect applications, committee members can assess and even “vote” on applications remotely, saving face-to-face meetings for reaching consensus on applications where none exists yet.

For general help on Box see the “Need Help” link at box.umbc.edu, but here are some basic steps DoIT recommends for using Box on a search committee:

1. Create an "Applications" or "Applicants" folder, anywhere in Box where you’d like to receive applications.  Maybe add "Qualified" and "Unqualified" subfolders, too, for sorting the received files.

2. Give your committee access to the folder(s) you just created.

3. Find the “upload by email” address function for the "Applications" folder, located under "email options." Note: By default, this address is is NOT enabled for “collaborators only.” This is good, because you want applicants to be able to use the “upload by email” address, too.

4. Include the “upload by email” address in your formal job posting for how interested parties should apply.

5. Ideally, ask applicants to submit their materials as a single .pdf file to the “upload by email” address for your Box folder. Why? A single file is preferable so the search committee doesn’t have to hunt and gather multiple files per applicant (e.g., cover letter, resume, references, etc.).

6. Once you’re ready to begin the review of applications, ask your committee members to add a “Yes, No or Maybe” comment to each applicant’s file in Box before the committee’s first face-to-face meeting. This way, you can spend your time trying to reach consensus on applicants where there clearly is no conensus.

There's really only one intervention that DoIT recommends for step #3 above: create an easy to remember email alias (such as "yourdepartmentjobsearch@umbc.edu") to replace the machine generated, difficult-to-remember email address that is created by default. To do so, submit an RT ticket requesting creation of the alias for your submissions. Your RT request might look like this:

If you're still not sure about the "upload by email" function in Box, here's an FAQ (with images) that illustrates this process:

https://wiki.umbc.edu/x/0QAxAg

Finally, here's a quick video created for a DoIT search committee on how they could "vote" on applications by adding a simple "Yes, No or Maybe" comment to each file in the Box folder:

http://screencast.com/t/0QaHoMSC