Join William on his cybersecurity journey as a Computer Science major, sharing experiences in the Division of Information Technology (DoIT) and UMBC, emphasizing community, growth, and passion for learning.

Introduction

Hello, my name is William. I work in DoIT's Department of Cybersecurity Assurance and Digital Trust. As a computer science major in my final semester and a minor in philosophy, my academic journey has been diverse and enriching. In this video, I will share my experiences working at DoIT, my career aspirations, and advice for fellow students navigating their way through the academic and professional sectors.

Discovering Cyber Security

My Journey in Computer Science

Beginning my final semester as a senior, my focus is on completing the cybersecurity track. The journey through my computer science major has been a transformative experience, equipping me with theoretical knowledge and practical skills. As cybersecurity continues to evolve, my curriculum has merged foundational concepts with the latest trends and technologies, preparing me for the challenges in the digital trust landscape.

Joining DoIT

In August last year, I started working in DoIT's Department of Cybersecurity Assurance and Digital Trust. This opportunity has been instrumental in my growth, allowing me to experiment and learn in a supportive environment. The managers and colleagues at DoIT have been encouraging, sharing their wisdom, and providing guidance throughout my internship. This supportive network has enhanced my confidence in my chosen career path.

Gaining Confidence through Analyst Work

Analyzing cybersecurity risks and ensuring digital trust for DoIT's clients have given me a clearer perspective on my career goals. The practical experience gained through these tasks has not only solidified my understanding of cybersecurity principles but also built my confidence in pursuing this field in the future. The work is challenging yet rewarding, reinforcing my passion for contributing to this industry.

The Importance of Community

Giving Back

One of my core values is giving back to the communities that have supported me. Whether it's through my coursework, professional engagements, or personal endeavors, I find immense satisfaction in contributing positively. The projects I work on at DoIT resonate deeply with this value, offering opportunities to make meaningful impacts while ensuring digital interactions' security and trustworthiness.

Lunch and Learns

Among my favorite memories at DoIT are the Lunch & Learn sessions held monthly. These relaxed gatherings are perfect opportunities to connect with co-workers, both students and full-time staff. It is during these sessions that friendships are forged, ideas are exchanged, and a sense of camaraderie is cultivated. Lunch & Learns underscore the importance of taking time to build relationships in a professional setting.

The CyberDawgs Community

Another significant community in my life is the CyberDawgs, a group of passionate students dedicated to cybersecurity. Being president of CyberDawgs for the last two years has been one of the most engaging experiences of my life. This role has not only honed my leadership skills but also allowed me to witness the growth of my peers as they develop their skills and relationships. CyberDawgs has been a cornerstone in my personal and professional development, offering a collaborative space to explore and grow alongside like-minded individuals.

Advice for Students

1) Asking Questions

If I had to give advice to someone just starting out at DoIT or navigating their academic journey, it would be to always ask questions. In an environment that fosters growth and learning, curiosity is a driving force. Embrace the challenges, seek clarification, and learn from those around you. Every question asked is an opportunity to deepen your understanding and enhance your skills.

2) Embracing the Community Aspect

The community aspect of UMBC has been one of the most enjoyable parts of my academic experience. The sense of belonging, the mutual support, and the collaborative spirit are invaluable as you progress through your studies. Engaging with peers, participating in clubs, and immersing yourself in campus activities enrich your university life in ways beyond the classroom.

3) Finding Your Passion

To incoming students, my advice is to find what you're passionate about and actively seek out opportunities related to that interest. Join clubs, participate in events, and connect with people who share your enthusiasm. There is a place for everyone at UMBC, and finding your niche not only enhances your academic experience but also opens doors for personal and professional growth.

Conclusion

My journey through computer science and cybersecurity, fueled by a supportive community and enriching professional engagements, has been incredibly rewarding. Working at DoIT has solidified my career aspirations, while the CyberDawgs community has fostered my passion for cybersecurity. As I move forward in my career and life, the lessons learned, the relationships built, and the experiences gained will continue to guide and inspire me. For those embarking on similar paths, remember to stay curious, embrace community, and pursue your passions wholeheartedly. There is immense potential within each of you, waiting to be unlocked through dedication and engagement.

Shout-Out!

William will be graduating in May 2025 from UMBC, with a BS in Computer Science and a minor in Philosophy. Congratulations William!

Watch his complete video here!

The first draft of the above announcement was generated using GenAI and edited by the Division of Information Technology Communications and IT teams.

There are exciting updates from the Division of Information Technology as we continue our commitment to ensuring the success of UMBC’s diverse community. 

Promotions 

1. Jason Paluck: Promoted to Acting Associate Vice President

We are excited to share that Jason Paluck has accepted the role of Acting Associate Vice President. Over the past five years, Jason has been instrumental in shaping DoIT's technological infrastructure and strategic direction through his comprehensive involvement in the strategic sourcing of major IT contracts and purchasing decisions, his work utilizing emerging technologies of AI and cloud computing, and his ability to apply his work in new and innovative ways. His experience as a CEO and CTO in the private sector has given him valuable insight that benefits both DoIT and UMBC. In his new role, he will continue to leverage these skills and oversee activities in our largest department in DoIT, EIS. As part of this work I’ve asked Jason to continue to follow the lead of Damian and be an active bridge to both the UMBC campus and the broader higher education community. 

2. Roy Prouty: Selected as the New Assistant Director of Research Computing

Roy has stellar experience working with High-Performance Computing (HPC) and research computing. In addition, Roy’s experience working for and with faculty members gives him a great understanding of the language of higher education and research. Roy is enthusiastic about collaborating with a diverse research community to optimize the use of computing resources. He has innovative ideas for expanding teaching and learning opportunities for faculty, graduate students, and support staff, and he demonstrates a visionary and strategic perspective on the future of research IT.

3. Ally Hepp: Promoted to IT Project Manager

This role has expanded to lead the Division of Information Technology’s Project Management Office (PMO). In addition to managing cross-departmental projects, Ally manages institutional projects involving DoIT and other campus divisions, so her role includes a great deal of collaboration and work with other campus units and leadership. The PMO has grown in scope to the point that Ally supervises multiple Graduate Assistants and undergraduate student employees, and the PMO is expanding to include an additional full-time employee role. Ally provides direction and planning for the successful completion of projects within scope, timeline, and budget and works to streamline business processes with new projects in the Project Management Office.

4. Chris Sutherin: Promoted to Manager of Application Architecture and Middleware

Chris has been fostering growth for team members and leading projects across multiple teams and stakeholders. He is responsible for leading a team, setting priorities, and driving critical IAM transformation initiatives. Additionally, this promotion involves a broader scope, including oversight of hybrid cloud strategies, which require managing the integration of on-premise and cloud infrastructures.

5. Jeremy Gude: Promoted to Manager of Application Architecture and Innovation

Jeremy has been elevating his work both in leadership and strategic responsibilities. Jeremy has expanded his work to include direct management of multiple teams, such as the PeopleSoft application infrastructure and data engineering teams, emphasizing day-to-day operations and successful project execution. Jeremy has taken on a more significant leadership role, guiding the design and implementation of cloud-based solutions, managing cross-team efforts, and aligning technical strategies with institutional goals. The scope of responsibility has broadened to include the cloud infrastructure work and the facilitation of data movement between systems, external vendors, and state agencies. 

New AI Resources

Expanding Access to AI Tools and Support

We are committed to providing access to cutting-edge technologies that enhance productivity, teaching, learning, research, and work. We are excited to announce the expanded availability of powerful Artificial Intelligence (AI) tools for the UMBC community. Check out AI tools here!

New myUMBC Answers: AI-Powered Search Bar

Get personalized answers to your searches on myUMBC! The myUMBC team has been exploring how artificial intelligence (AI) can make the platform better for students, faculty, and staff, all while ensuring security and privacy. 

Department Name Change 

Changing the DoIT Security Department name to “Cybersecurity Assurance and Digital Trust”

We officially changed the department name to Cybersecurity Assurance and Digital Trust. This change highlights the important shift in the team’s scope moving forward.The new name change emphasizes the differences between cybersecurity and the responsibilities of UMBC police. It also emphasizes the team's expanding role in establishing cybersecurity best practices and that the university fulfills its cybersecurity obligations. Furthermore, the "Digital Trust" component includes privacy practices, cybersecurity awareness, and training in the department's responsibilities. This focus on trust acknowledges its critical role in the digital world and the importance of establishing and preserving it through responsible data management and user education. Learn more about Cybersecurity Assurance and Digital Trust here!

Thank you for all you do for our UMBC community!

Sincerely, 

Jack Suess

Vice President of Information Technology & 

Chief Information Officer

Follow Nicholas Benner's journey from AV specialist to graduating with a degree in Computer Science at UMBC. Discover how his time at the Division of Information Technology (DoIT) shaped his communication skills and future career aspirations.

Growing Through Experience at UMBC: Nicholas Benner's Journey in IT

Navigating the academic landscape while balancing a job can be a daunting task for many students. Nicholas Benner, a senior at UMBC, has managed to do just that, combining his studies in computer science with hands-on experience in the university’s Division of Information Technology. His video delves into his journey, the skills he has acquired, and the impact his work experience has had on his future prospects.

A Glimpse into Nicholas's Academic Path

As a computer science major at UMBC, Nicholas Benner's academic focus is on mastering the intricacies of software, hardware, and the principles underlying computing technologies. His journey in AV—a crucial segment of IT dedicated to audio-visual technology—complements his academic endeavors, bridging the gap between theoretical knowledge and practical application.

Immersing in the Division of Information Technology

The Beginning: A Step into AV

Nicholas’s foray into DoIT began with a role as an AV Specialist I, a help desk position tailored to assist professors with real-time issues in their classrooms. This role provided him with the foundational knowledge and experience necessary for effective communication and troubleshooting within an academic setting. 

Transitioning to the Install Team

His dedication and skills soon led to an invitation from Danielle, a supervisor in the AV unit, to join the install team. Stepping into this new role, Nicholas's responsibilities expanded to include the installation of projectors and speakers in classrooms. This transition not only broadened his technical skills but also enhanced his understanding of AV systems on a broader scale.

Cultivating Valuable Skills

Enhanced Communication and Teamwork

Working in DoIT significantly boosted Nicholas's ability to communicate effectively with coworkers and superiors alike. This environment emphasized trust-building within teams and the importance of cooperative effort. Skills in teamwork are essential in most professional settings, and Nicholas is confident these experiences will aid him in his future career.

Real-World Industry Insight

One of the standout experiences during Nicholas's tenure was the Midpoint Industry Day. Nicholas and his AV colleagues were given the opportunity to travel to the Midpoint offices in Columbia. This visit offered them a view of their work's impact on a larger, industry-wide scale, augmenting their understanding of AV operations beyond the campus.

Advice for New DoIT Employees

Communication is Key

Nicholas emphasizes the importance of asking questions and communicating effectively with supervisors. In a field as dynamic as IT, understanding every detail and ensuring clarity in communication can be critical to individual and collective success.

Embrace the Experience and Have Fun

Being passionate and enjoying the work are equally vital. Nicholas encourages new employees to find joy in their tasks, as it can significantly enhance their work experience and productivity.

Looking to the Future

With graduation in sight, Nicholas is considering several pathways for the future. His immediate goal is to secure a full-time job in AV or pursue further certifications or internships that will bolster his qualifications. These strategic steps are aimed at enriching his professional portfolio, making him a competitive candidate in the IT field.

Nick will be graduating in May 2025 from UMBC, with a BS in Computer Science. Congratulations Nick!

Watch his complete video here!

The first draft of the above announcement was generated using GenAI and edited by the Division of Information Technology Communications and IT teams.

Follow Ethan's inspiring journey from a computer science major working in the Division of Information Technology (DoIT) to a cybersecurity engineer at MITRE. Learn how his experiences shaped his career path and the valuable lessons he gained along the way.

Cybersecurity is one of the fastest-growing fields in the tech industry, with countless opportunities for those who are passionate about protecting data and investigating potential security incidents. In this article, we'll explore the journey of Ethan, a computer science major who has dived deep into the world of cybersecurity during his time at the Department for Cybersecurity and Digital Trust. We'll uncover his experiences, the skills he's acquired, and the advice he has for aspiring cybersecurity professionals.

Ethan's Background and Role at DoIT

Ethan's journey into cybersecurity began with his major in computer science. His academic pursuit provided a strong foundation for understanding complex systems and the basics of cybersecurity. However, it was his position at the Cybersecurity Assurance and Digital Trust Group in DoIT that truly shaped his skills and interests.

Learning Cybersecurity Procedures

During his time at DoIT, Ethan learned extensively about cybersecurity procedures. These procedures are essential for identifying and mitigating security threats. Ethan's training allowed him to develop a methodical approach to thinking like a cybersecurity professional, which is crucial for effective threat detection and response.

Thinking Like a Cybersecurity Professional

One key aspect of Ethan's development was learning how to think like a cybersecurity professional. This involves a mindset geared towards investigating anomalies, understanding potential threats, and anticipating security incidents. Such cognitive training helps cybersecurity experts to be vigilant and proactive in safeguarding digital assets.

Discovering Interests in Cybersecurity

Ethan's exposure to various facets of cybersecurity helped him discover his specific interests within the field. He found a particular passion for investigating potential security incidents. This investigative nature is a cornerstone of cybersecurity, enabling professionals to uncover and analyze threats that could compromise sensitive information.

Investigative Skills

Investigating potential incidents requires a meticulous approach and a keen eye for detail. Ethan's experience at DoIT honed these skills, allowing him to specialize in areas that match his interests. This specialization not only enriches his career path but also contributes significantly to his effectiveness as a cybersecurity professional.

Memorable Experiences at DoIT

Ethan's time at DoIT wasn't just about learning and professional development; it also included creating memorable experiences and forming bonds with colleagues. One standout memory involved a light-hearted prank that brought humor and camaraderie to the work environment.

The Cup Stacking Prank

One particularly amusing memory Ethan shared involved stacking a huge number of cups on a coworker's desk while they were working remotely. This playful act fostered a fun and engaging atmosphere, highlighting the importance of friendship and teamwork in a professional setting.

Advice for New Students

Ethan's journey is filled with valuable insights for those aspiring to enter the field of cybersecurity. Based on his experiences, he offers some key advice to new students who are considering a career in this dynamic and challenging field.

1) Take Initiative

Ethan emphasizes the importance of taking initiative. Cybersecurity is a field rich with learning opportunities and experiences waiting to be discovered. By being proactive, students can make the most out of their time at institutions like DoIT, gaining vital hands-on experience that will serve them well in their future careers.

2) Maximizing Learning Experiences

Ethan encourages new students to seek out learning opportunities and experiences actively. Whether it's through internships, projects, or self-study, maximizing these opportunities can provide invaluable knowledge and practical skills that are highly sought after in the cybersecurity industry.

Transition to a Cybersecurity Career

Ethan's time at DoIT has paved the way for his transition into a professional cybersecurity career. Upon graduation, he will be joining MITRE as a cybersecurity engineer. This next step in his journey exemplifies the seamless transition from academic learning to professional application.

Joining MITRE

MITRE is renowned for its work in various sectors, including cybersecurity. Ethan's new role as a cybersecurity engineer at MITRE will enable him to apply the skills and knowledge he acquired at DoIT to real-world scenarios, contributing to the protection of critical data and infrastructure.

Conclusion

Ethan's journey through the field of cybersecurity is a testament to the importance of education, hands-on experience, and passion in shaping a successful career. His time at DoIT provided a solid foundation, rich learning experiences, and wonderful memories that will undoubtedly influence his professional path.

For aspiring cybersecurity professionals, Ethan's story highlights the significance of taking initiative, seeking out opportunities, and embracing the investigative nature of the field. As he transitions to his new role at MITRE, he carries with him a wealth of knowledge and experiences that will enable him to make meaningful contributions to the cybersecurity landscape.

Ethan will be graduating in May 2025 from UMBC, with a BS in Computer Science. Congratulations Ethan!

Watch his complete video here!

The first draft of the above announcement was generated using GenAI and edited by the Division of Information Technology Communications and IT teams.

Follow Anna Plass's journey in information systems and cybersecurity in the Division of Information Technology (DoIT), discovering the importance of professional skills, teamwork, and continuous learning in the field.

My Journey in Information Systems and Cybersecurity Assurance

Hello everyone, I’m Anna Plass, a senior currently advancing my education in Information Systems with a minor in Computer Science. I am also working in Cybersecurity Assurance and Digital Trust, focusing on safeguarding systems and data within a corporate environment. Through my experiences, I've developed a unique perspective on what it takes to thrive in this dynamic and ever-evolving field.

Starting Point: Joining DoIT

I embarked on my journey with DoIT in June 2024, a decision that marked the start of an exciting chapter in my educational and professional development. At DoIT, I've been fortunate to engage with numerous projects, particularly those that make extensive use of our various security tools.

The Puzzle of Cybersecurity

One of the most exhilarating aspects of working in cybersecurity is the investigative nature of the job. Often, you only have fragments of a story, and your task is to find the missing pieces and fit them together like a puzzle. This detective work keeps the job fascinating, as every day presents a new challenge or mystery to solve, ensuring that no two days are ever the same.

Professional Growth

Communication Skills

Working at DoIT has significantly impacted my future, offering me innumerable opportunities to hone essential professional skills. One of the key areas of growth has been in communication across different departments. Effective communication is critical in cybersecurity, as it ensures that everyone is on the same page regarding security protocols and threat assessments.

Technical Writing

Likewise, technical writing is another skill I’ve sharpened during my time here. Being able to document processes, write reports, and create clear instructions is vital in cybersecurity assurance. DoIT has provided a robust platform for me to develop these skills.

Time Management

Time management, often overlooked, is crucial in this field. Balancing multiple responsibilities, ensuring the timely completion of tasks, and effectively prioritizing work are all skills I’ve developed through my projects at DoIT.

Creating Memories

Apart from the professional growth, my time at DoIT has also been about creating memories with my colleagues. One of the most enjoyable traditions we've maintained involves getting lunch together frequently during summer and winter breaks. These moments away from the office foster a sense of camaraderie and bond us as a team, making the work environment supportive and enjoyable.

Advice for New Students

For any new student joining DoIT, my advice is simple: never be afraid to ask questions. When you first join, it’s likely you won't have extensive experience in the field. Recognize that you are in a learning phase, and the full-time staff are there to help you gain these essential skills and experiences. Asking questions enables you to understand better and perform your duties more effectively.

Looking Forward

As I look to the future, I plan on staying with DoIT over the summer. This extended period will allow me to thoroughly explore various job opportunities in cybersecurity. The additional time at DoIT will not only bolster my experience but also provide more chances to refine my skills further before stepping out into the broader job market.

Concluding Thoughts

Working at DoIT has been an incredibly rewarding experience, providing me with a solid foundation in cybersecurity. The skills I've developed, the puzzles I've solved, and the bonds I've formed will undoubtedly serve me well as I continue to pursue my passion for cybersecurity. I look forward to applying these experiences to future opportunities and continuing to grow within this thrilling and essential field.

Shout-out from DoIT!

Next on her journey, Anna will be graduating in May 2025 from the University of Maryland, Baltimore County, with a BS in Information Systems and a minor in Computer Science. Congratulations Anna!

Watch her complete video here!

The first draft of the above announcement was generated using AI and edited by the Division of Information Technology Communications and IT teams.

We are proud to announce thatmembers of the DoIT Instructional Technology team: Josh Abrams, Ben Amudzi, Peter Ariev, Susan Biro, Ada Crutchfield, Mariann Hawken, Collin Sullivan, and Tom Penniston have been awarded the April 2025 DoIT Gritty Awardfor their critical support of the Blackboard migration from Original or Classic to Ultra. This project significantly impacted faculty and students. The team did a great job and has earned a reputation for helping all faculty through the efficient and effective use of technology in teaching and learning. They are well-respected on campus, regionally, and nationally. They represent what's best about UMBC's can-do grit and grace. In addition to the April Gritty Award, the team is a nominee for a 2025 Catalyst Award in theLeading Changecategory.

The Gritty Award is in recognition of outstanding work within the Division. Full-time DoIT employees, DoIT student employees, and teams are eligible to be nominated for going above and beyond! Anyone in DoIT can nominate someone for the Gritty by completing this short Gritty Nomination Form. 

Image: The Instructional Team sitting on the steps on UMBC’s beautiful campus. Next to the group picture is the image of the DoIT Gritty Award dog trophy. The trophy states, “The Gritty Award, for outstanding contributions to the Division of Information Technology at UMBC”.

Outstanding Contributions

The entire Instructional Technology team provided extensive training and support to the campus community throughout the Ultra migration. However, we want to acknowledge and thank each of you for your extraordinary contributions to the success of this project!

Josh Abrams, Instructional Design Specialist, led the team’s Blackboard management, including critical systems, core third-party integrations, and digital accessibility, ensuring users were provided with high-touch service and detailed documentation.

Dr. Ben Amudzi, Instructional Technology Specialist, provided users with professional service in support of Ultra tools and third-party systems such as Microsoft Teams, CourseArc, Collaborate, and others.

Dr. Peter Ariev, Instructional Design Specialist, provided key support for VoiceThread and Panopto as well as course development and migration feedback to faculty as they transferred content to Ultra.

Dr. Susan Biro, Manager of Online Learning, planned and delivered faculty training about course migration pathways, leveraging Quality Matters Standards, and promoted digital accessibility with tools such as Ally to create or remediate content and presentations.

Ada Crutchfield, Instructional Design Specialist, developed digital accessibility resources and provided personalized support to faculty for Ultra migration and related third-party tools, including Google Meet and CourseArc.

Dr. Mariann Hawken, Director, coordinated the Ultra migration’s communication and engaged Anthology and Ultra developers to relay and prioritize UMBC faculty technical and pedagogical needs.

Dr. Tom Penniston, Coordinator of Learning Analytics, provided extensive data analysis on course archetypes, learner engagement, and training to better inform the team on current practices or next steps.

DoIT also thanks Collin Sullivan (Program Director, Digital Credential Innovation, DPS) for his contributions and support during his tenure as an Instructional Technology Specialist with the team.

The Blackboard Ultra Migration

The Blackboard Ultra migration was one of UMBC’s most significant instructional technology transformations, requiring a seamless transition for thousands of students and faculty. The project successfully balanced pedagogical, technical, and institutional needs while prioritizing the faculty and student experience.

Rather than mandate an abrupt change, Instructional Technology designed a phased, faculty-centered approach that empowered faculty to adopt Ultra on their own timeline while receiving comprehensive training and support. Despite significant challenges -- including initial faculty skepticism about Ultra’s readiness and migration disruption due to the COVID-19 pandemic -- their methodical approach resulted in a 99.5% adoption by the end of 2024. The pace was intentionally slow, allowing faculty the time and space to fully explore and become familiar with the new Blackboard. Learn more about how UMBC reached 99.6% Ultra adoption for Fall 2024 term

Celebrating Success Beyond UMBC: A Catalyst Award Nominee!

In addition to recognizing their work at UMBC, the Instructional Technology Team is officially a nominee for a 2025 Catalyst Award in the Leading Changecategory. Learn more about the Catalyst Awards here.

For all of your exceptional efforts and commitment to excellence, we are proud to present you all with the April DoIT Gritty Award. Congratulations! 

Thank you, Ada, Ben, Collin, Josh, Peter, Mariann, Susan, and Tom, for your dedication to academic success!

The DoIT Community & The DoIT Gritty Committee

Erica D’Eramo

Ally Hepp

Carlos McKinney

David Toothe

Dondre Hatef

Kashka Donaldson

Mariann Hawken (recused herself from voting) 

Nick Beech

Tony Finneran

Roy Prouty

Follow Joshua's story as he shares how connections made at DoIT have shaped his career aspirations. Discover the impact of friendships and networking in his journey towards becoming a cybersecurity expert.

Image: Josh carrying a laptop in the AV workspace with tech supplies in the background. 

At the heart of any dynamic academic environment lies a myriad of opportunities for growth, both personal and professional. Joshua Cheeks, a senior computer science major at the University of Maryland, Baltimore County (UMBC), is a testament to this fact. His journey through academia, coupled with his role at the Division of Information Technology (DoIT), exemplifies how university experiences can profoundly shape one's career trajectory and personal development.

Joining the AV Department

Joshua Cheeks’s time at UMBC has been complemented by his work at the AV department under DoIT. For close to two years, he has immersed himself in the daily operations that keep the department running smoothly. This position has not only allowed him to apply his computer science knowledge in practical settings but has also rendered every day an enjoyable and rewarding experience.

Building Meaningful Connections

One of the most impactful aspects of Joshua's journey has been the relationships he has built during his time at DoIT. He emphasizes the importance of these connections, stating that the friends and networks he has established with both his co-workers and superiors have had a significant positive impact on his life. These relationships have not only made his work environment more enjoyable but also extended beyond professional boundaries, fostering personal growth and development.

Team Bonding Moments

In recounting his experiences, Joshua highlights a fond memory: his team watching a movie in PAHB 132 after completing a project. Such moments of camaraderie underscore the importance of teamwork and the bonds formed in the collaborative efforts required in the AV department.

Advice for New Employees

Joshua has valuable advice for newcomers to the DoIT student workforce. He encourages them to engage actively with their colleagues and supervisors. Making connections, he notes, is crucial as these relationships can be beneficial in the future. The friendly and approachable environment at DoIT, according to him, is conducive to fostering these exchanges.

Pursuing Higher Education

Looking ahead, Joshua aspires to further his education by pursuing a master's degree in cybersecurity. This advanced study will equip him with the specialized knowledge and skills necessary to navigate the complexities of the cybersecurity landscape.

Career Goals

Joshua’s ultimate career goal is to become a Security Operations Center (SOC) analyst in the cybersecurity field. This role involves monitoring and analyzing an organization's security systems to detect and mitigate threats. It is a critical position within the cybersecurity domain, requiring a keen eye for detail, analytical skills, and a deep understanding of cyber threats and defense mechanisms.

The Impact of UMBC and DoIT

1. Personal and Professional Growth: Joshua attributes much of his personal and professional growth to his time at UMBC and his involvement with DoIT. The university environment has challenged him to become a better person and a more diligent worker, pushing him to strive for excellence in all his endeavors.

1. Networking Opportunities: The connections he has formed with a diverse group of individuals, from fellow students to faculty and staff at DoIT, have broadened his perspective and provided him with a supportive network that he can rely on as he advances in his career.

1. Skill Development:His responsibilities at the AV department have allowed Joshua to develop a range of skills that are directly applicable to his future career goals. From technical proficiencies in managing audio-visual equipment to soft skills like effective communication and teamwork, Joshua has gained a holistic set of competencies that will serve him well in his future roles.

Joshua Cheeks’s journey at UMBC and the Division of Information Technology is a prime example of how university experiences can play a pivotal role in shaping one's career and personal development. His story illustrates the value of seizing opportunities, building meaningful relationships, and continually striving for growth. As Joshua looks to the future, with aspirations of becoming a SOC analyst and obtaining a master's degree in cybersecurity, it is evident that the foundations laid during his time at UMBC and DoIT will continue to support and guide him.

Next on his journey, Josh will be graduating in May 2025 from the University of Maryland, Baltimore County, with a BS in Computer Science. Congratulations Joshua!

Watch his complete video here!

Join Sydney Kumordzie as he shares his heartwarming experience working in AV Services, forming friendships, and gaining valuable skills that shaped his future. Discover the importance of mentorship and building connections in the workplace.

Image: Sydney working on a laptop in an office workspace. 

Discovering the Hidden Gems of an IT Student's Journey

Building a career in the realm of IT is often seen as a journey filled with late-night code marathons, unnerving debug sessions, and an overall competitive atmosphere. But what if we turned this perspective around and looked at it through the lens of a fulfilling, community-driven adventure? Sydney Kumordzie's narrative provides a refreshing take on what it feels like to grow and thrive in the IT industry, especially through the supportive environment in the Division of Information Technology (DoIT) and his invaluable experiences at AV Services.

A Family-like Work Environment

One of the foremost aspects Sydney highlights about his journey is the family-like atmosphere he encountered. Working in AV Services made him feel like part of a big family—co-workers felt more like friends, and every day brought opportunities to collaborate and create memories together. This relational warmth isn't something one typically expects from a career in IT, which is often thought to be a solitary and intensely focused field. However, Sydney’s experience shatters that stereotype.

The Importance of Mentorship

Mentorship played a pivotal role in Sydney’s developmental journey. He emphasizes how his mentors provided invaluable guidance, which helped him navigate the often-complex landscape of computer science and IT services. This guidance wasn't merely about technical skills but also about fostering the right mindset and setting career goals.

Gaining Diverse Experiences

Sydney didn’t confine himself to a single niche within the IT domain. His time working in different roles within AV Services was crucial for gaining a broad understanding of the field. He worked in PowerShell scripting and student administration in addition to AV Services, allowing him to develop a well-rounded skill set.

Versatility in Roles

Starting in student administration and managing accounts provided Sydney with essential back-end skills. This experience taught him the importance of proper data management and security, as he had to handle sensitive information and ensure its security.

Switching to AV Services introduced Sydney to the "person-to-person" aspect of IT. Here, the focus was not just on the technicality but also on user interaction and troubleshooting in real-time scenarios. It helped him develop strong communication skills and the ability to work efficiently under pressure.

Building Personal Connections

According to Sydney, making friends and building connections are crucial elements often overlooked in a professional setting. He advises his peers to go beyond merely fulfilling job responsibilities.

Breaking the Routine

Sydney shares a cherished memory that epitomizes the joy of breaking routine to build camaraderie. After finishing work early in Lecture Hall 1, he and his colleagues decided to put on some music and have an impromptu rap session. This moment wasn’t just about taking a break; it was about enjoying shared experiences and building a supportive environment where everyone felt comfortable and valued.

Tips for Future IT Professionals

Sydney’s story isn’t just a walk down memory lane; it’s a treasure trove of insights for future IT professionals. he offers practical advice for anyone looking to follow a similar path:

We are proud to announce that Matt Baker has been awarded the DoIT Gritty Award for his critical support of the New Media Studio. The Gritty Award is in recognition of outstanding work within the Division. Full-time DoIT employees, DoIT student employees, and teams are eligible to be nominated for going above and beyond! Anyone in DoIT can nominate someone for the Gritty by completing this short Gritty Nomination Form. 

For his exceptional efforts and commitment to excellence, we are proud to present Matt with the DoIT Gritty Award. Congratulations!

Image: Dustin Roddy presents Matt Baker with the DoIT Gritty Award dog trophy. The trophy states, “The Gritty Award, for outstanding contributions to the Division of Information Technology at UMBC”.

Since Matt joined the New Media Studio, he has excelled not only in video production, encompassing camera operation, editing, directing, and producing live events, but has also become an integral part of the campus. Dustin Roddy, New Media Studio Manager, shares, “I have never had someone embrace UMBC so quickly (despite holding a BA in Electronic Media and Film from Towson). This shows in his attention to detail and customer service skills.”

Regardless of whether he is working with staff, faculty, coaches, or students, Matt takes significant pride in his work, and it is evident in the consistently high-quality results he delivers. 

Matt was crucial this Fall semester, with over 140 live events and video projects produced by the New Media Studio.  

Thank you, Matt, for your unwavering dedication and commitment to high-quality production, teamwork, and collaboration!

The DoIT Community & The DoIT Gritty Committee

Erica D’Eramo

Ally Hepp

Carlos McKinney

David Toothe

Dondre Hatef

Kashka Donaldson

Mariann Hawken

Nick Beech

Tony Finneran

Roy Prouty

The Division of Information Technology (DoIT) at UMBC is committed to providing access to cutting-edge technologies that enhance productivity, teaching, learning, research, and work. We are excited to announce the expanded availability of powerful Artificial Intelligence (AI) tools for the UMBC community.

AI Tools Now Available

• Google Gemini: All UMBC accounts now have access to the free version of Google Gemini. Gemini offers a wide range of AI-powered features that can assist with writing, brainstorming, and information-gathering tasks. There are paid licenses for Gemini Advanced that grant further integration within the Google Workspace suite (Gmail, Docs, Slides, etc); please send us a ticket if you’d like to inquire further about Gemini Advanced. Additionally, Google has made three new AI services free for ALL licensed users.

• NotebookLM - notebooklm.google.com. This tool is great for building simple AI RAG documents and answering questions. 

• Deep Research - a tool for doing a deep dive on a topic and generating a customized research plan very quickly. 

• Google Gems are now available for all accounts.

• Microsoft Copilot: Similarly, all UMBC accounts now have default access to the free version of Microsoft Copilot. Copilot provides a model for brainstorming, email generation, and more. There are paid licenses for Copilot Pro that grant integration with the Microsoft 365 suite (Word, Excel, Teams, etc); please send us a ticket if you’d like to inquire further about Copilot Pro.

• UMBC's Instance of Amplify: In addition to these widely used platforms, UMBC provides access to Amplify, an innovative AI tool developed by Vanderbilt University. Amplify provides access to commercial AI models hosted within UMBC's secure cloud environment, including from OpenAI, such as GPT-4o or o1 series, Meta Llama, or Anthropic Claude models. Access to UMBC's instance of Amplify is available to employees (faculty and staff) upon submission of an access request.

Keeping Information Safe

UMBC has access to several GenAI tools that have been verified as safe to use on UMBC Level 1 and FERPA data, which is intended to keep the information internal to UMBC. Details about what information can be shared on AI tools can be found at GenAI Tools at UMBC. We recommend using the UMBC-approved services first. Services that have not been verified should only be used with public information. Public material is something you would publish on a website for the Internet to see.

Support and Resources

DoIT is committed to supporting the UMBC community in effectively using these AI tools. We encourage you to explore the resources available on the DoIT AI website.

• Guides and tutorials on how to use Gemini, Copilot, and Amplify

• Information on best practices for using AI ethically and responsibly

• FAQs and troubleshooting tips

• Contact information for support assistance

Looking Ahead

DoIT will continue to evaluate and expand our AI tools offerings to meet the evolving needs of the UMBC community. We are excited about the potential of AI to transform our campus and look forward to seeing how you utilize these powerful resources.

Contact Information

If you have any questions or support inquiries about AI tools at UMBC, please visit the DoIT AI support page or contact the Technology Support Center (TSC).

The first draft of the above announcement was generated using AI and edited by the Division of Information Technology Communications and IT teams.