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<News hasArchived="false" page="47" pageCount="50" pageSize="10" timestamp="Tue, 28 Apr 2026 12:25:56 -0400" url="https://dev.my.umbc.edu/groups/doit/posts.xml?page=47&amp;tag=blackboard">
  <NewsItem contentIssues="false" id="6438" important="false" status="posted" url="https://dev.my.umbc.edu/groups/doit/posts/6438">
    <Title>Known Issue: "Not Enough Space on Disk" Error Message...</Title>
    <Body>
      <![CDATA[
          <div class="html-content">Full Title: Known Issue: "Not Enough Space on Disk" Error Message (RESOLVED)At approximately 10 am, Friday, April 15, DoIT staff received multiple reports from both faculty and students of a "not enough space on disk" error message on Blackboard.  Typically this error message was returned when users were trying to upload documents, create assessments or complete assignments and quizzes.  The cause of this error was isolated to one of the four Blackboard application servers.  Several key routine "housekeeping" tasks had failed to run on this server, resulting in the disk space usage error.  This server was restarted at approximately 2 pm and the problem has been resolved.
          
          Thank you for your patience.</div>
      ]]>
    </Body>
    <Summary>Full Title: Known Issue: "Not Enough Space on Disk" Error Message (RESOLVED)At approximately 10 am, Friday, April 15, DoIT staff received multiple reports from both faculty and students of a "not...</Summary>
    <Website>http://www.umbc.edu/blogs/oit-news/archives/2011/04/known_issue.html</Website>
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    <Tag>blackboard</Tag>
    <Tag>known-issues</Tag>
    <Group token="doit">Division of Information Technology (DoIT)</Group>
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    <Sponsor>Division of Information Technology</Sponsor>
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    <PostedAt>Fri, 15 Apr 2011 15:28:06 -0400</PostedAt>
  </NewsItem>
  <NewsItem contentIssues="false" id="5740" important="false" status="posted" url="https://dev.my.umbc.edu/groups/doit/posts/5740">
  <Title>Blackboard Down for Extended Maintenance from 10 pm...</Title>
  <Body>
    <![CDATA[
    <div class="html-content">Full Title: Blackboard Down for Extended Maintenance from 10 pm Fri. 3/18 to 10 am Sat. 3/19As a part of DoIT's regular <a href="http://www.umbc.edu/blogs/oit-news/archives/2007/09/weekly_blackboa.html" rel="nofollow external" class="bo">scheduled maintenance,</a> <strong>Blackboard will be down for an extended time on Friday, March 18 (10 p.m.) until Saturday, March 19 (10 a.m.)</strong> in order  to reindex the entire database.  This process is the second phase of a 2-step process recommended by Blackboard in order to fix the previously reported <a href="http://www.umbc.edu/blogs/oit-news/archives/2011/02/known_issue_bb_1.html" rel="nofollow external" class="bo">spikes in database utilization</a>. The first phase, replacement of a key database function, was completed on February 11.  DoIT staff are hopeful that the completion of this second step will resolve any lingering Blackboard performance issues.
    
    We are sorry for the inconvenience of this temporary downtime, and we thank you for your cooperation and patience.</div>
]]>
  </Body>
  <Summary>Full Title: Blackboard Down for Extended Maintenance from 10 pm Fri. 3/18 to 10 am Sat. 3/19As a part of DoIT's regular scheduled maintenance, Blackboard will be down for an extended time on...</Summary>
  <Website>http://www.umbc.edu/blogs/oit-news/archives/2011/03/blackboard_down_17.html</Website>
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  <Tag>blackboard</Tag>
  <Tag>general</Tag>
  <Tag>hybrid</Tag>
  <Tag>known-issues</Tag>
  <Group token="doit">Division of Information Technology (DoIT)</Group>
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  <Sponsor>Division of Information Technology</Sponsor>
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  <PostedAt>Fri, 11 Mar 2011 13:01:43 -0500</PostedAt>
</NewsItem>
  <NewsItem contentIssues="false" id="5444" important="false" status="posted" url="https://dev.my.umbc.edu/groups/doit/posts/5444">
    <Title>IHE Journal Publishes Article on Check My Activity...</Title>
    <Body>
      <![CDATA[
          <div class="html-content">Full Title: IHE Journal Publishes Article on Check My Activity Tool for Students<em>The Internet and Higher Education</em> has published an article about UMBC's Check My Activity (CMA) tool for students in its special issue on web mining in education. For more information, see the following:
          
          Fritz, J., <a href="http://dx.doi.org/10.1016/j.iheduc.2010.07.007" rel="nofollow external" class="bo">Classroom walls that talk: Using online course activity data of successful students to raise self-awareness of underperforming peers</a>, <em>Internet and Higher Education</em>, Volume 14, Issue 2, March 2011, Pages 89-97.</div>
      ]]>
    </Body>
    <Summary>Full Title: IHE Journal Publishes Article on Check My Activity Tool for StudentsThe Internet and Higher Education has published an article about UMBC's Check My Activity (CMA) tool for students in...</Summary>
    <Website>http://www.umbc.edu/blogs/oit-news/archives/2011/02/ihe_journal_pub.html</Website>
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    <Tag>blackboard</Tag>
    <Tag>news</Tag>
    <Tag>reports</Tag>
    <Tag>teaching-and-learning</Tag>
    <Group token="doit">Division of Information Technology (DoIT)</Group>
    <GroupUrl>https://dev.my.umbc.edu/groups/doit</GroupUrl>
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    <Sponsor>Division of Information Technology</Sponsor>
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    <PostedAt>Thu, 24 Feb 2011 14:44:47 -0500</PostedAt>
  </NewsItem>
  <NewsItem contentIssues="false" id="4837" important="false" status="posted" url="https://dev.my.umbc.edu/groups/doit/posts/4837">
    <Title>2/11/11 Bb Downtime &amp; Known Issue: Abnormal Usage "Spikes"</Title>
    <Body>
      <![CDATA[
          <div class="html-content">As part of DoIT's regular <a href="http://www.umbc.edu/blogs/oit-news/archives/2007/09/weekly_blackboa.html" rel="nofollow external" class="bo">scheduled maintenance</a> window, <strong>Blackboard will be down next Friday, February 11 (10 p.m.) to Saturday, February 12 (1 a.m.)</strong> to address abnormal database utilization "spikes" occurring several times a day since the start of this semester. Normally, Bb operates at about 20-30 percent of system capacity, but DoIT has seen spikes of nearly 100 percent, resulting in very slow performance for up to 30 or even 60 minutes each occurrence.</div>
      ]]>
    </Body>
    <Summary>As part of DoIT's regular scheduled maintenance window, Blackboard will be down next Friday, February 11 (10 p.m.) to Saturday, February 12 (1 a.m.) to address abnormal database utilization...</Summary>
    <Website>http://www.umbc.edu/blogs/oit-news/archives/2011/02/known_issue_bb_1.html</Website>
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    <Tag>blackboard</Tag>
    <Tag>general</Tag>
    <Tag>hybrid</Tag>
    <Tag>teaching-and-learning</Tag>
    <Group token="doit">Division of Information Technology (DoIT)</Group>
    <GroupUrl>https://dev.my.umbc.edu/groups/doit</GroupUrl>
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    <Sponsor>Division of Information Technology</Sponsor>
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    <PostedAt>Fri, 04 Feb 2011 14:00:27 -0500</PostedAt>
    <EditAt>Fri, 04 Feb 2011 14:00:27 -0500</EditAt>
  </NewsItem>
  <NewsItem contentIssues="true" id="4830" important="false" status="posted" url="https://dev.my.umbc.edu/groups/doit/posts/4830">
  <Title>Educause Publishes Video Demo of UMBC "Check My...</Title>
  <Body>
    <![CDATA[
    <div class="html-content">Full Title: Educause Publishes Video Demo of UMBC "Check My Activity" Tool for Students<a href="http://www.educause.edu/library/EQM1049" rel="nofollow external" class="bo"><img src="http://www.educause.edu/visuals/shared/eq/EQM1049/Fritz_demo_still.png" width="250" style="max-width: 100%; height: auto;"></a>
    The final 2010 issue of <em>EDUCAUSE Quarterly</em> includes a brief (5 minute) <a href="http://www.educause.edu/library/EQM1049" rel="nofollow external" class="bo">video demo of UMBC's "Check My Activity" (CMA) tool for students</a>. The CMA demo was part of <em>EQ</em>'s special focus on student retention, and includes new information comparing how students use Blackboard by final grade distribution in all 1,461 Spring 2010 Blackboard courses. Specifically, D &amp; F students used it 47 percent less than students earning a C or better, which is similar to <a href="http://www.umbc.edu/blogs/oit-news/archives/2010/05/a_case_for_usin_1.html" rel="nofollow external" class="bo">results from previous semesters</a> based on much smaller samples. A similar analysis is being conducted on all Blackboard courses for Fall 2010.</div>
]]>
  </Body>
  <Summary>Full Title: Educause Publishes Video Demo of UMBC "Check My Activity" Tool for Students The final 2010 issue of EDUCAUSE Quarterly includes a brief (5 minute) video demo of UMBC's "Check My...</Summary>
  <Website>http://www.umbc.edu/blogs/oit-news/archives/2011/02/analysis_of_sp2.html</Website>
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  <Tag>blackboard</Tag>
  <Tag>general</Tag>
  <Tag>hybrid</Tag>
  <Tag>reports</Tag>
  <Group token="doit">Division of Information Technology (DoIT)</Group>
  <GroupUrl>https://dev.my.umbc.edu/groups/doit</GroupUrl>
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  <PostedAt>Fri, 04 Feb 2011 12:58:23 -0500</PostedAt>
  <EditAt>Fri, 04 Feb 2011 12:58:23 -0500</EditAt>
</NewsItem>
  <NewsItem contentIssues="false" id="4603" important="false" status="posted" url="https://dev.my.umbc.edu/groups/doit/posts/4603">
    <Title>Student Access to Blackboard Courses</Title>
    <Body>
      <![CDATA[
          <div class="html-content">Students must be <a href="https://spaces.umbc.edu/display/sa/Students+Registration+and+Academic+Info" rel="nofollow external" class="bo">officially registered</a> in a UMBC course via <a href="http://my.umbc.edu" rel="nofollow external" class="bo">myUMBC</a> in order to be auto enrolled in a Bb course shell.  Auto enrollment takes place multiple times daily, so students will appear in the Bb course roster several hours after they register through the <a href="https://spaces.umbc.edu/display/sa/Students+Registration+and+Academic+Info" rel="nofollow external" class="bo">SA system</a>. However, students will not see the Bb course until their instructor <a href="http://www.umbc.edu/oit/newmedia/blackboard/help/MakeAvail.htm" rel="nofollow external" class="bo">makes the course shell available</a> to them.</div>
      ]]>
    </Body>
    <Summary>Students must be officially registered in a UMBC course via myUMBC in order to be auto enrolled in a Bb course shell.  Auto enrollment takes place multiple times daily, so students will appear in...</Summary>
    <Website>http://www.umbc.edu/blogs/oit-news/archives/2011/01/student_access.html</Website>
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    <Tag>blackboard</Tag>
    <Group token="doit">Division of Information Technology (DoIT)</Group>
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    <PostedAt>Tue, 25 Jan 2011 16:48:02 -0500</PostedAt>
  </NewsItem>
  <NewsItem contentIssues="false" id="4604" important="false" status="posted" url="https://dev.my.umbc.edu/groups/doit/posts/4604">
    <Title>Known Issue: Bb Course Auto Enrollment  (RESOLVED)</Title>
    <Body>
      <![CDATA[
          <div class="html-content">The auto enrollment script that takes students who are officially enrolled in SA and places them into the corresponding Blackboard course shell stopped working on Thursday, Jan. 13.  It was restarted as of 12 pm, Tuesday, Jan. 25.
          
          Typically the Blackboard servers receive students enrollment data from the SA system multiple times daily; in this instance the data feeds were no longer being sent from SA to Blackboard.  DoIT staff have identified the issue and are working on the creation of business processes to ensure that this does not happen in the future.</div>
      ]]>
    </Body>
    <Summary>The auto enrollment script that takes students who are officially enrolled in SA and places them into the corresponding Blackboard course shell stopped working on Thursday, Jan. 13.  It was...</Summary>
    <Website>http://www.umbc.edu/blogs/oit-news/archives/2011/01/known_issue_bb.html</Website>
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    <Tag>blackboard</Tag>
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    <Group token="doit">Division of Information Technology (DoIT)</Group>
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    <PostedAt>Tue, 25 Jan 2011 16:38:56 -0500</PostedAt>
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  <NewsItem contentIssues="false" id="4605" important="false" status="posted" url="https://dev.my.umbc.edu/groups/doit/posts/4605">
  <Title>Update and Tips on Blackboard Faculty Support</Title>
  <Body>
    <![CDATA[
    <div class="html-content">As I <a href="http://www.umbc.edu/blogs/oit-news/archives/2010/08/doit_announces_2.html" rel="nofollow external" class="bo">announced this past summer</a>, DoIT is no longer using Presidium Learning for Blackboard faculty support (it is intended only for 24/7 support of students). Instead, DoIT's <a href="http://www.umbc.edu/oit" rel="nofollow external" class="bo">Help Desk</a> and <a href="http://www.umbc.edu/oit/itnm" rel="nofollow external" class="bo">Instructional Technology &amp; New Media</a> (ITNM) unit are providing basic and advanced Blackboard faculty support, respectively. After consulting the <a href="http://www.umbc.edu/blackboard/help" rel="nofollow external" class="bo">Blackboard Help</a> site, the best way to reach both groups is to submit an RT (<a href="http://rt.umbc.edu" rel="nofollow external" class="bo">Request Tracker</a>) "ticket" by logging into <a href="http://rt.umbc.edu" rel="nofollow external" class="bo">http://rt.umbc.edu</a> or using the <a href="https://my.umbc.edu/help" rel="nofollow external" class="bo">myUMBC "help" link</a>. Apart from not sitting in any one person's email inbox, using RT helps us triage and collaborate on your support request.</div>
]]>
  </Body>
  <Summary>As I announced this past summer, DoIT is no longer using Presidium Learning for Blackboard faculty support (it is intended only for 24/7 support of students). Instead, DoIT's Help Desk and...</Summary>
  <Website>http://www.umbc.edu/blogs/oit-news/archives/2011/01/update_on_black.html</Website>
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  <PostedAt>Tue, 25 Jan 2011 16:11:21 -0500</PostedAt>
  <EditAt>Tue, 25 Jan 2011 16:11:21 -0500</EditAt>
</NewsItem>
  <NewsItem contentIssues="false" id="4581" important="false" status="posted" url="https://dev.my.umbc.edu/groups/doit/posts/4581">
    <Title>Known Issue: Instructors Can't Import Bb Course Over 250MB</Title>
    <Body>
      <![CDATA[
          <div class="html-content">DoIT has confirmed a known issue that affects faculty trying to <a href="http://www.umbc.edu/oit/newmedia/blackboard/help/Export.htm" rel="nofollow external" class="bo">export</a> an old Blackboard course and <a href="http://www.umbc.edu/oit/newmedia/blackboard/help/Import.htm" rel="nofollow external" class="bo">import</a> it into a new, empty shell: 
          
          The export works fine, but if the resulting file is larger than 250 MB, faculty cannot import it. The process will return a "time out" error message.
          
          Other schools running version 9.1 have reported this issue, but until Blackboard releases a fix and we have tested it, the work around is for faculty to submit an <a href="http://rt.umbc.edu" rel="nofollow external" class="bo">RT Ticket</a> with a copy of the error message in the body of the ticket requesting that DoIT import the old course.</div>
      ]]>
    </Body>
    <Summary>DoIT has confirmed a known issue that affects faculty trying to export an old Blackboard course and import it into a new, empty shell:   The export works fine, but if the resulting file is larger...</Summary>
    <Website>http://www.umbc.edu/blogs/oit-news/archives/2011/01/known_issue_ins.html</Website>
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    <Tag>blackboard</Tag>
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    <Group token="doit">Division of Information Technology (DoIT)</Group>
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    <PostedAt>Mon, 24 Jan 2011 23:29:40 -0500</PostedAt>
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  <NewsItem contentIssues="false" id="4541" important="false" status="posted" url="https://dev.my.umbc.edu/groups/doit/posts/4541">
    <Title>Blackboard Down for Maintenance from 10 pm Fri. 1/21...</Title>
    <Body>
      <![CDATA[
          <div class="html-content">Full Title: Blackboard Down for Maintenance from 10 pm Fri. 1/21 to 1 am Sat. 1/22The UMBC Blackboard server will be down for three hours of <a href="http://www.umbc.edu/blogs/oit-news/archives/2007/09/weekly_blackboa.html" rel="nofollow external" class="bo">scheduled maintenance</a> starting this <strong>Friday, January 21</strong>, at 10 pm.  DoIT staff will be applying MS Windows updates, and a configuration change to the collaboration server during this time.</div>
      ]]>
    </Body>
    <Summary>Full Title: Blackboard Down for Maintenance from 10 pm Fri. 1/21 to 1 am Sat. 1/22The UMBC Blackboard server will be down for three hours of scheduled maintenance starting this Friday, January 21,...</Summary>
    <Website>http://www.umbc.edu/blogs/oit-news/archives/2011/01/blackboard_down_16.html</Website>
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    <PostedAt>Fri, 21 Jan 2011 07:43:51 -0500</PostedAt>
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