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  <NewsItem contentIssues="false" id="4366" important="false" status="posted" url="https://dev.my.umbc.edu/groups/doit/posts/4366">
  <Title>SP 2011 Blackboard Drop-in Sessions</Title>
  <Body>
    <![CDATA[
    <div class="html-content">DoIT is offering drop in Blackboard Drop-in sessions to assist and help faculty prepare for the spring semester.<p>
    
    The following <strong>one hour</strong> drop in sessions will be held in Engineering 025.  DoIT staff members will be available to work one-on-one with with users who show up during the designated times.</p><p>
    
    Additional dates and times may be added as demand warrants.</p></div>
]]>
  </Body>
  <Summary>DoIT is offering drop in Blackboard Drop-in sessions to assist and help faculty prepare for the spring semester.   The following one hour drop in sessions will be held in Engineering 025.  DoIT...</Summary>
  <Website>http://www.umbc.edu/blogs/oit-news/archives/2011/01/sp_2011_blackbo.html</Website>
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  <Tag>blackboard</Tag>
  <Tag>hybrid</Tag>
  <Tag>training</Tag>
  <Group token="doit">Division of Information Technology (DoIT)</Group>
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  <Sponsor>Division of Information Technology</Sponsor>
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  <PostedAt>Wed, 12 Jan 2011 16:48:37 -0500</PostedAt>
</NewsItem>
  <NewsItem contentIssues="false" id="3914" important="false" status="posted" url="https://dev.my.umbc.edu/groups/doit/posts/3914">
    <Title>UMBC Blackboard Update: WT2011</Title>
    <Body>
      <![CDATA[
          <div class="html-content">UMBC Blackboard update is provided by the Division of Information Technology for students, faculty and staff using Blackboard at UMBC. If you have questions or need help, please consult the <a href="http://www.umbc.edu/oit/newmedia/blackboard/help/" rel="nofollow external" class="bo">Blackboard Help tab</a> inside Blackboard or directly at <a href="http://www.umbc.edu/oit/newmedia/blackboard/help/" rel="nofollow external" class="bo">http://www.umbc.edu/blackboard/help</a>. You can also contact the DoIT Help Desk at 410.455.3838, ENGR Room 020. Students may submit a help request via the 24/7 Blackboard Support portal at <a href="http://bbsupport.umbc.edu" rel="nofollow external" class="bo">http://bbsupport.umbc.edu</a>.
          
          <strong>HEADLINES</strong>
          
          1.  <a href="http://www.umbc.edu/blogs/oit-news/archives/2010/12/wt2011_sp2011_b.html" rel="nofollow external" class="bo">WT2011 &amp; SP2011 Bb Course Shells Created 12/1</a>
          2.  <a href="http://www.umbc.edu/blogs/oit-news/archives/2010/08/support_for_wt_1.html" rel="nofollow external" class="bo">Instructional Continuity Support WT &amp; SP 2011 Courses</a>
          3.  <a href="http://www.umbc.edu/blogs/oit-news/archives/2010/10/reminder_247_bb.html" rel="nofollow external" class="bo">24/7 Bb Support Still Available For Students Only</a>
          4.  <a href="http://www.umbc.edu/blogs/oit-news/archives/2010/12/only_4_seats_le.html" rel="nofollow external" class="bo">Only 4 Seats Left in Hybrid Course Re-design Workshop 1/14/11</a>
          5.  <a href="http://www.umbc.edu/blogs/oit-news/archives/2010/12/ad_hoc_sp2011_a.html" rel="nofollow external" class="bo">Ad Hoc SP2011 AV Support Reservations Now Being Accepted</a>
          6.  <a href="http://www.umbc.edu/blogs/oit-news/archives/2010/12/fyi_educause_mi_1.html" rel="nofollow external" class="bo">FYI: EDUCAUSE Mid-Atlantic Regional Conference 1/12-1/14</a></div>
      ]]>
    </Body>
    <Summary>UMBC Blackboard update is provided by the Division of Information Technology for students, faculty and staff using Blackboard at UMBC. If you have questions or need help, please consult the...</Summary>
    <Website>http://www.umbc.edu/blogs/oit-news/archives/2010/12/umbc_blackboard_6.html</Website>
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    <Tag>blackboard</Tag>
    <Tag>hybrid</Tag>
    <Tag>news</Tag>
    <Tag>teaching-and-learning</Tag>
    <Group token="doit">Division of Information Technology (DoIT)</Group>
    <GroupUrl>https://dev.my.umbc.edu/groups/doit</GroupUrl>
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    <Sponsor>Division of Information Technology</Sponsor>
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    <PostedAt>Fri, 03 Dec 2010 16:27:03 -0500</PostedAt>
  </NewsItem>
  <NewsItem contentIssues="false" id="3911" important="false" status="posted" url="https://dev.my.umbc.edu/groups/doit/posts/3911">
  <Title>FYI: EDUCAUSE Mid-Atlantic Regional Conference 1/12 - 1/14</Title>
  <Body>
    <![CDATA[
    <div class="html-content">The 9th Annual <a href="http://net.educause.edu/marc11" rel="nofollow external" class="bo">EDUCAUSE Mid-Atlantic Regional Conference</a> will be held at the Baltimore Marriott Waterfront Hotel from January 12 -14, 2011.  This year's conference is titled "Setting a New Course for the Future" and will focus on meeting the changing needs of learners, faculty, researchers, and administrators through innovation - while continuing to support the critical IT infrastructure.  The <a href="http://net.educause.edu/Program/1025755?START_DATE=01%2F13%2F11&amp;END_DATE=01%2F13%2F11" rel="nofollow external" class="bo">programming on Thursday</a> is particularly geared towards faculty and educational technologists, and includes presentations and hands-on opportunities that focus on classroom activities.   This year EDUCAUSE is offering special one-day registration options. Early registration is open until December 15 and can be found at <a href="http://net.educause.edu/Registration/1025803" rel="nofollow external" class="bo">http://net.educause.edu/Registration/1025803.</a></div>
]]>
  </Body>
  <Summary>The 9th Annual EDUCAUSE Mid-Atlantic Regional Conference will be held at the Baltimore Marriott Waterfront Hotel from January 12 -14, 2011.  This year's conference is titled "Setting a New Course...</Summary>
  <Website>http://www.umbc.edu/blogs/oit-news/archives/2010/12/fyi_educause_mi_1.html</Website>
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  <Tag>blackboard</Tag>
  <Tag>classroom-technology</Tag>
  <Tag>general</Tag>
  <Tag>hybrid</Tag>
  <Tag>news</Tag>
  <Tag>teaching-and-learning</Tag>
  <Group token="doit">Division of Information Technology (DoIT)</Group>
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  <Sponsor>Division of Information Technology</Sponsor>
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  <PostedAt>Fri, 03 Dec 2010 15:55:04 -0500</PostedAt>
</NewsItem>
  <NewsItem contentIssues="false" id="3905" important="false" status="posted" url="https://dev.my.umbc.edu/groups/doit/posts/3905">
    <Title>WT2011 &amp; SP2011 Bb Course Shells Created 12/1</Title>
    <Body>
      <![CDATA[
          <div class="html-content">Bb course shells for both WT and SP 2011 were created on Dec. 1, and will continue to be updated daily. Bb shells were created for all courses (designated as lecture, lab, or discussion) listed in the <a href="http://www.umbc.edu/registrar/schedule/index.html" rel="nofollow external" class="bo">UMBC Schedule of Classes (SOC)</a>, provided that there was an <a href="http://www.umbc.edu/blogs/oit-news/archives/2010/08/how_new_employe_1.html" rel="nofollow external" class="bo">instructor of record</a> listed.  The addition of new course sections and instructors will result in new Bb shells being automatically generated each morning. Student enrollment in Bb will continue to mirror the official registration in SA, and will update multiple times daily.
          
          If you are an instructor, and your name is not associated with the course you are teaching in the <a href="http://www.umbc.edu/registrar/schedule/index.html" rel="nofollow external" class="bo">SOC</a>, please see your departmental scheduling coordinator to get that issue resolved.
          
          Additionally in situations where one instructor is teaching multiple sections of the same course, by default all sections will be combined into one Bb course shell. If you want to have separate shells for different sections, or if you need a shell for for a research or independent study course, please submit a <a href="http://www.umbc.edu/oit/newmedia/blackboard/help/newcoursereq.html" rel="nofollow external" class="bo">new course request</a>.
          
          As a reminder, all <a href="http://www.umbc.edu/oit/newmedia/blackboard/help/procedures.php" rel="nofollow external" class="bo">Bb course shells are initially unavailable</a> to students until the <a href="http://www.umbc.edu/oit/newmedia/blackboard/help/MakeAvail.htm" rel="nofollow external" class="bo">instructor makes it available</a>.</div>
      ]]>
    </Body>
    <Summary>Bb course shells for both WT and SP 2011 were created on Dec. 1, and will continue to be updated daily. Bb shells were created for all courses (designated as lecture, lab, or discussion) listed in...</Summary>
    <Website>http://www.umbc.edu/blogs/oit-news/archives/2010/12/wt2011_sp2011_b.html</Website>
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    <Tag>blackboard</Tag>
    <Tag>classroom-technology</Tag>
    <Tag>general</Tag>
    <Tag>hybrid</Tag>
    <Tag>teaching-and-learning</Tag>
    <Group token="doit">Division of Information Technology (DoIT)</Group>
    <GroupUrl>https://dev.my.umbc.edu/groups/doit</GroupUrl>
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    <Sponsor>Division of Information Technology</Sponsor>
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    <PostedAt>Fri, 03 Dec 2010 12:46:14 -0500</PostedAt>
  </NewsItem>
  <NewsItem contentIssues="false" id="3749" important="false" status="posted" url="https://dev.my.umbc.edu/groups/doit/posts/3749">
    <Title>Blackboard Down for Maintenance from 10 pm Fri. 11/26...</Title>
    <Body>
      <![CDATA[
          <div class="html-content">Full Title: Blackboard Down for Maintenance from 10 pm Fri. 11/26 to 1 am Sat. 11/27The UMBC Blackboard server will be down for three hours of <a href="http://www.umbc.edu/blogs/oit-news/archives/2007/09/weekly_blackboa.html" rel="nofollow external" class="bo">scheduled maintenance </a>starting this Friday, November 26, at 10 pm.  DoIT staff will be performing MS Windows Server maintenance and updates during this time.</div>
      ]]>
    </Body>
    <Summary>Full Title: Blackboard Down for Maintenance from 10 pm Fri. 11/26 to 1 am Sat. 11/27The UMBC Blackboard server will be down for three hours of scheduled maintenance starting this Friday, November...</Summary>
    <Website>http://www.umbc.edu/blogs/oit-news/archives/2010/11/blackboard_down_15.html</Website>
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    <Tag>blackboard</Tag>
    <Group token="doit">Division of Information Technology (DoIT)</Group>
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    <Sponsor>Division of Information Technology</Sponsor>
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    <PostedAt>Tue, 23 Nov 2010 16:18:19 -0500</PostedAt>
  </NewsItem>
  <NewsItem contentIssues="false" id="3212" important="false" status="posted" url="https://dev.my.umbc.edu/groups/doit/posts/3212">
    <Title>Storage Failure Affects Blackboard</Title>
    <Body>
      <![CDATA[
          <div class="html-content">Today from approximately noon to 2pm the Blackboard server was unavailable. This was due a controller on a storage array going bad. Unfortunately, the server attached to this storage was Blackboard. We have had some issues with this storage array for the past few weeks. The vendor (Sun) has been actively working with us to analyze logs to identify the root cause of our problems. On Saturday we implemented a temporary fix that appears to have fixed one issue. However, today we had an unrelated hardware failure. We are awaiting word back from Sun but we expect to have them install a new controller sometime this evening. Thank you for your patience.</div>
      ]]>
    </Body>
    <Summary>Today from approximately noon to 2pm the Blackboard server was unavailable. This was due a controller on a storage array going bad. Unfortunately, the server attached to this storage was...</Summary>
    <Website>http://www.umbc.edu/blogs/oit-news/archives/2010/10/storage_failure_1.html</Website>
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    <Tag>blackboard</Tag>
    <Group token="doit">Division of Information Technology (DoIT)</Group>
    <GroupUrl>https://dev.my.umbc.edu/groups/doit</GroupUrl>
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    <PostedAt>Tue, 26 Oct 2010 17:47:50 -0400</PostedAt>
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  <NewsItem contentIssues="false" id="2836" important="false" status="posted" url="https://dev.my.umbc.edu/groups/doit/posts/2836">
  <Title>Bb Known Issue: Email Sent in HTML Format vs. Plain Text</Title>
  <Body>
    <![CDATA[
    <div class="html-content">Over the past month <a href="http://www.umbc.edu/doit/" rel="nofollow external" class="bo">DoIT </a>has received reports from both faculty and students that emails sent through <a href="http://blackboard.umbc.edu" rel="nofollow external" class="bo">Blackboard</a> contain HTML code.  In some instances users have complained that the embedded code makes the body of the email difficult to read. This format is the default setting in Blackboard, and<a href="http://www.umbc.edu/doit/" rel="nofollow external" class="bo"> DoIT</a> is unable to change this to plain text at the system level.  However, individual users can configure their local mail clients to display incoming email messages in HTML format.  <a href="https://wiki.umbc.edu/pages/viewpage.action?pageId=3637396" rel="nofollow external" class="bo">Directions for configuring Webmail to view HTML formatted email</a> have been posted to the <a href="https://wiki.umbc.edu/display/faq/FAQ" rel="nofollow external" class="bo">DoIT Frequently Asked Questions</a> website.</div>
]]>
  </Body>
  <Summary>Over the past month DoIT has received reports from both faculty and students that emails sent through Blackboard contain HTML code.  In some instances users have complained that the embedded code...</Summary>
  <Website>http://www.umbc.edu/blogs/oit-news/archives/2010/10/bb_known_issue.html</Website>
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  <PostedAt>Fri, 01 Oct 2010 17:46:09 -0400</PostedAt>
</NewsItem>
  <NewsItem contentIssues="false" id="2832" important="false" status="posted" url="https://dev.my.umbc.edu/groups/doit/posts/2832">
  <Title>Reminder: 24/7 Bb Support Now For Students Only</Title>
  <Body>
    <![CDATA[
    <div class="html-content"><strong>UPDATED Dec. 3, 2010:</strong>
    
    DoIT encourages faculty to continue to steer their students to the <a href="http://bbsupport.umbc.edu/" rel="nofollow external" class="bo">24/7 Bb Support Portal</a> as a "first line of defense" for assistance with any technical Blackboard questions.  Typically the questions that students have about Blackboard are less complex than those faculty have, and the <a href="http://bbsupport.umbc.edu/" rel="nofollow external" class="bo">24/7 Bb Support </a>team has been successful in resolving those issues quickly. Based on <a href="http://www.umbc.edu/blogs/oit-news/presidium_metrics_final_summary.pdf" rel="nofollow external" class="bo">a survey conducted this summer</a>, 77% of respondents reported that they were satisfied, or highly satisfied with their 24/7 Bb Support experience, and 85 % would recommend it to others.  Reminding students of this service should help reduce the default technical support role that many faculty end up playing now.
    --------------------
    
    In late August, DoIT <a href="http://www.umbc.edu/blogs/oit-news/archives/2010/08/doit_announces_2.html" rel="nofollow external" class="bo">announced a change in the way faculty receive Blackboard support</a>. This change was made due to faculty feedback regarding the quality and consistency of support received through the 24/7 Bb Support provided by Presidium.  As of October 1, faculty seeking Bb support should contact the UMBC Help Desk at 455-3838, where they will be routed to UMBC support staff.  After hours, faculty are asked to submit an online request for help through the RT System at <a href="http://rt.umbc.edu" rel="nofollow external" class="bo">http://rt.umbc.edu</a>.  24/7 Support from Presidium will still be available to students only, and DoIT encourages faculty to convey this to their classes.
    
    Thank you for your patience during this transition.  We hope that this change will provide the best support possible for both faculty and students.</div>
]]>
  </Body>
  <Summary>UPDATED Dec. 3, 2010:  DoIT encourages faculty to continue to steer their students to the 24/7 Bb Support Portal as a "first line of defense" for assistance with any technical Blackboard...</Summary>
  <Website>http://www.umbc.edu/blogs/oit-news/archives/2010/10/reminder_247_bb.html</Website>
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  <PostedAt>Fri, 01 Oct 2010 14:54:03 -0400</PostedAt>
  <EditAt>Fri, 01 Oct 2010 14:54:03 -0400</EditAt>
</NewsItem>
  <NewsItem contentIssues="false" id="2784" important="false" status="posted" url="https://dev.my.umbc.edu/groups/doit/posts/2784">
  <Title>Effective Use of Blackboard for Collaboration by Staff</Title>
  <Body>
    <![CDATA[
    <div class="html-content">During today's <a href="http://www.umbc.edu/hr/T&amp;OD/profdevday.html" rel="nofollow external" class="bo">UMBC Professional Development Day</a>, John Fritz presented five reasons why (and how) UMBC staff might want to use Blackboard in their work.</div>
]]>
  </Body>
  <Summary>During today's UMBC Professional Development Day, John Fritz presented five reasons why (and how) UMBC staff might want to use Blackboard in their work.</Summary>
  <Website>http://www.umbc.edu/blogs/oit-news/archives/2010/09/effective_use_o_1.html</Website>
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  <Tag>blackboard</Tag>
  <Tag>news</Tag>
  <Group token="doit">Division of Information Technology (DoIT)</Group>
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  <PostedAt>Thu, 30 Sep 2010 14:22:30 -0400</PostedAt>
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  <NewsItem contentIssues="false" id="2737" important="false" status="posted" url="https://dev.my.umbc.edu/groups/doit/posts/2737">
    <Title>Blackboard Service Restored 8:45AM</Title>
    <Body>
      <![CDATA[
          <div class="html-content">Update at 8:45AM
          Blackboard service has been restored. We will be monitoring the systems throughout the day.
          ---------------------------------
          Update at 7:30AM
          UMBC’s Blackboard system is currently down. At approximately 12:30 am this morning we experienced a failure of our Blackboard server virtualization system (VMware). DoIT staff have worked with the vendor throughout the night to isolate the problem. As of 7:15 am the vendor has proposed a solution which should restore the Blackboard system in the next 2-3 hours (e.g. approximately 10:15AM).  We apologize for the inconvenience and will update you as we know more.
          --------------------------------------
          Update at 5:03AM
          The Blackboard system went offline early on Monday morning. DoIT staff have isolated the issue to the server virtualization system (VMware) used to host the Blackboard system. We are currently working with the vendor to restore services. We will post additional information later today.</div>
      ]]>
    </Body>
    <Summary>Update at 8:45AM Blackboard service has been restored. We will be monitoring the systems throughout the day. --------------------------------- Update at 7:30AM UMBC’s Blackboard system is...</Summary>
    <Website>http://www.umbc.edu/blogs/oit-news/archives/2010/09/blackboard_is_d.html</Website>
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    <PostedAt>Mon, 27 Sep 2010 07:02:43 -0400</PostedAt>
    <EditAt>Mon, 27 Sep 2010 07:02:43 -0400</EditAt>
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