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RT's database has been successfully migrated to new hardware. Many thanks to all in DoIT who contributed to this upgrade with special thanks to Jeremy Gude who performed all the database efforts....

December 19, 2013 · 10:10 PM

RT database upgrade completed

RT's database has been successfully migrated to new hardware. Many thanks to all in DoIT who contributed to this upgrade with special thanks to Jeremy Gude who performed all the database efforts....

December 19, 2013 · 9:28 PM

Reminder-RT ticket system downtime notice for 12-19-2013

RT will be down tonight from 6pm-9pm for hardware and database upgrades. If an issue arises during the downtime please call the Technology Support Center (TSC) at 410-455-3838. Their Thursday...

December 19, 2013 · 11:21 AM

Reminder - RT Downtime Notice for 12-19-2013

RT will be down on 12-19-2013 6pm-9pm. A version of this new setup is available for testing. You can access the test RT system by: 1. Get into the VPN. (vpn.umbc.edu). This is for non-production...

December 18, 2013 · 5:40 PM

RT issue on 12-16-2013

Please be aware that the RT (Request Tracker) system experienced an issue with ticket correspondence this morning. Although a ticket was created the pertinent info about the issue was not...

December 16, 2013 · 1:49 PM

RT issue on 12-16-2013

Please be aware that the RT (Request Tracker) system experienced an issue with ticket correspondence this morning. Although a ticket was created the pertinent info about the issue was not...

December 16, 2013 · 1:48 PM

DoIT Update: Winter 2014

DoIT Update is a selection of campus IT news and events emailed 3-4 times a year, typically around the start and end of each Fall and Spring semester. For more information, visit doit.umbc.edu....

December 13, 2013 · 11:42 AM

DATE CHANGE-RT ticket system downtime notice for 12-19-2013

I apologize for any confusion created by the change from 12-14-2013 6am-2pm to 12-19-2013 6pm-9pm, however some logistical challenges have necessitated us to reschedule. The good news is that our...

December 11, 2013 · 10:31 AM

DATE CHANGE - RT Downtime Notice for 12-19-2013

I apologize for the confusion but logistics have created a need to move the original date and time from 12-14-2014 6am-2pm to 12-19-2013 6pm-9pm. The database server will be updated the evening...

December 11, 2013 · 10:08 AM

RT ticket system downtime notice for 12-14-2013

Request Tracker (RT) has been in place almost 5 years now running on the same hardware. Over the next 6 months DoIT will be upgrading the hardware and application staring with Phase 1 for the...

December 10, 2013 · 2:24 PM

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