Academic Building Wireless Connectivity Issues

Fri, 06 Sep 2024 15:55:49 -0400

DoIT has been made aware of two problems in the academic building wireless system that may be impacting users’ ability to connect. The new Residence Hall Wi-Fi has not been impacted.

The Issues:

Wireless users may not be able to connect or may experience poor performance in large classrooms with many students

Students who connect to eduroam or UMBC Visitor within the Residential network and then attempt to connect to the same wireless network within an academic building may experience delayed connection times or fail to connect

The Solution:

On Sunday, September 8th, between 8 P.M. - 10 P.M., DoIT will be implementing an upgrade to the system to address both problems. During this timeframe, users in the academic building wireless network may see short disruptions in service. This work will not impact wireless service in the Residential network.

These issues were first discovered as a result of support requests that were submitted by faculty and students, which upon investigation, appear to be affecting a broader portion of the campus.

While DoIT will be closely monitoring the wireless system early next week we would greatly appreciate anyone who believes to be experiencing a wireless issue to submit a ticket through our Technology Support Center.