Meet Lily Prokop: Student IT Consultant & Oboist
Technology Support Center is a place for all sorts of majors
The Technology Support Center (TSC) is the first stop in assisting the UMBC community with technology questions and requests. The TSC is made possible thanks to its many student workers, who all have a unique background. Take Lily Prokop for instance, a sophomore majoring in Music Education & Music Performance.
Like many, Prokop applied to the TSC through UMBCworks. Prior to the TSC, she did not have any firsthand knowledge on IT support. “I’ve been working for the TSC for about a year,” said Prokop. “But when I first started, I had no idea what was going on. I was so nervous at answering phones.”
Prokop was determined to change that. She had the drive to get over her nervousness by wanting to answer every phone call that came in. By doing so, she was able to get it down to a point where she didn't have to follow a script or go step-by-step on certain tasks.
“I knew playing oboe would give me an advantage when applying to music schools…”
While not working at the TSC, Prokop enjoys playing music and can play six different instruments. Her favorite one, however, is the oboe. Before high school, she was a big fan of the clarinet but did not know about the oboe. After seeing someone in high school play an oboe, Prokop was inspired her to learn to play it.
“I knew playing oboe would also give me an advantage when applying to music schools [and] college because there aren't many oboe players.” said Prokop.
Those advantages would become apparent. Prokop would be invited to perform as a guest at Carnegie Hall for the Chesapeake Youth Symphony Orchestra (CYSO) and plays wedding gigs in the summer.
“It felt exhilarating to literally watch the sunset as we played…”
For Prokop, performing indoors is usually standard, with only a small handful of opportunities to play outside. That changed when Prokop performed at UMBC’s 50th anniversary with the rest of the UMBC orchestra outside. “I was so proud to represent UMBC,” said Prokop. “It felt exhilarating to literally watch the sunset as we played...playing in that setting to honor UMBC was really wonderful.”
While being a full time student and musical performer, Prokop is also a proud member of Alpha Sigma Alpha, where she participates in fundraisers and other philanthropy efforts. Last semester, Prokop participated in Hula Hoop for Hope. During Hula Hoop for Hope, members all take turns hula hooping for 12 hours. She has also become their main line for tech support as well. “I end up answering people’s tech questions in our group chat.” said Prokop.
Working at the TSC has been a great experience for Prokop, but it’s not a solo effort by any means. It’s a team effort that helps create a welcoming and productive work environment. “The people who work here are pretty cool,” said Prokop. “When customers are walking into the TSC, and there's an issue, I know someone I’m working with will know how to solve something.”
“People are often surprised when they find out I’m a music major who works within DoIT…”
After the TSC, Prokop wants to become a music teacher in Baltimore City. When looking back at her time spent so far at the TSC, Prokop reflects on it being a positive learning experience.
“People are often surprised when they find out I'm a music major who works within DoIT. The TSC has not only given me versatile work experience, but it has also given me confidence in my knowledge of general technology and customer service skills.” said Prokop.
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The Technology Support Center (TSC) is the first stop in assisting the UMBC community with technology questions and requests. The TSC is made possible thanks to its many student workers, who all...
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Mon, 27 Mar 2017 11:53:10 -0400
Mon, 17 Apr 2017 11:52:45 -0400
Residential Network Outage Monday Evening
Monday evening around 7:15 pm there was a power outage on part of the campus which caused some of the core switches in the Residential Network to crash and their configuration became corrupted.
This crash took down service to both wired and wireless connectivity within all of the Residence Halls and Apartment Buildings.
Networking staff were able to restore wired connectivity around 10:30pm and wireless connectivity around 11:30pm Monday evening to all residential facilities.
We are looking into the failure of the battery back up unit that is designed to protect the equipment in the event of such outages and we will have it repaired once the campus re-opens after the storm.
We apologize for any inconvenience this may have caused.
If you have any questions, please feel free to email me for additional information.
Thank You,
Damian Doyle
Senior Director of Enterprise Infrastructure and Support
DoIT - UMBC
]]>
Monday evening around 7:15 pm there was a power outage on part of the campus which caused some of the core switches in the Residential Network to crash and their configuration became corrupted. ...
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Tue, 14 Mar 2017 10:01:19 -0400
Computer Replacement Initiative Deadline is March 29
Faculty & staff can fill out the DoIT web form
The Computer Replacement Initiative (CRI) is a UMBC campus-wide initiative designed to replace faculty and staff laptops and desktops. For the 2017-2018 academic year, within Academic Affairs, the subsidy for a laptop is $1,000 and the subsidy for a desktop is $600. You can
fill out the DoIT webform here.
Ordering of the new machines will occur in early June with installations planned for completion by early August. DoIT has an FAQ on the recommended configurations for desktops and laptops
available here.
Timeline for this year’s CRI:
* March 29, 2017: Deadline for submitting the CRI application via the DoIT web form
* April 10, 2017: Notification to chairs/directors of award recommendations from the committee
* April 14, 2017: Feedback from chairs/directors on the award recommendations
* April 19, 2017: Review by the deans of the awards list
* April 21, 2017: Awards are announced
* May 12, 2017: Deadline for awardees to make their computer options selection
* Early June: Computer order will be placed
For more information, there is a full detailed post on
UMBC Insights found here. If you have any additional questions, please contact Vice Provost Moreira at x56576 or Executive Assistant, Susan Mocko at x56577.
As part of our ongoing commitment to security, the Unix Infrastructure group will be conducting its quarterly system patching on Friday, March 17th from 5pm to 10pm. While many systems will be patched without any service disruption, there are several systems which require the downtime of key services for short times during this window. The schedule below outlines which key services will be offline and for how long.
- Access to Cyrus and UMBC Webmail (accounts not migrated to UMBC Gmail)
- All mail will be queued up and delivered after the server is patched
- Expected to be unreachable from 5pm to 8pm
- All HFS (user) servers will be offline
- License5 will be down (autodesk, cadence, idl, schrodinger, xilinx, mathematica)
- Perseus will be unavailable
- RT
- Expected to be down from 5pm to 6pm only
- myUMBC lite page will be up resulting in reduced myUMBC functionality
- Expected to be down from 5pm to 7pm only
- Wiki will be unavailable
- The sites (wordpress) web hosting environment will be unreachable
- Expected to be down from 5pm to 7pm only
Please let us know if you have any questions or concerns.
Tim Champ
Manager of Unix Infrastructure
UMBC DoIT
]]>
As part of our ongoing commitment to security, the Unix Infrastructure group will be conducting its quarterly system patching on Friday, March 17th from 5pm to 10pm. While many systems will be...
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Thu, 09 Mar 2017 14:52:36 -0500
LDAP-Master and Webadmin downtime on 3/16
On Thursday, March 16th starting at 2pm LDAP-Master and Webadmin will be taken down for system maintenance. During this time account creations and password changes will be unavailable. Account authentication and logins will not be affected during this downtime.
The maintenance window will allow staff to apply needed security and application updates. The outage window is expected to last two hours with services being restored by 4pm on Thursday, March 16th.
During the outage window account creations will be queued and then processed upon restoration of services. If you have any questions or concerns, please contact our Technology Support Center at x53838.
In 2016, DoIT hosted a brand new type of event known as TechFest, designed to bring UMBC students, faculty, and staff together to share different ways technology can both support and improve the efficiency of day to day activities.
The event planning and implementation was spearheaded by Collin Sullivan, a DoIT student employee. It was a major success, and now, on April 10, at the University Center, TechFest 2017 will feature more presenters, more vendors, and a brand new web app that attendees will be able to download, and giveaways.
“...we can get bogged down in the little work too often, and these types of applications can help us get to the deep work more quickly.”
TechFest 2017 will feature more than 10 faculty, student, and staff presenters. Ashley Waters, Associate Director for UMBC - Shady Grove Campus, will present her favorite Google extensions that enable her to be more productive. “I have found that we can get bogged down in the little work too often and these types of applications can help us get to the deep work more quickly,” said Waters.
Waters wants to share her use of extensions like Google Keep, RescueTime, Boomerang, and more with the goal to share the news with others so they can find what works best for them. “If anyone can put one of these extensions to work and it helps them feel more in control of their demanding duties, my obsession with productivity hacks has been worth it!” said Waters.
Tara Carpenter, Senior Lecturer for Chemistry and Biochemistry, will present her use of canned responses and Google Forms, which streamlines her inbox. Carpenter teaches a very large intro course and spends a lot of time answering emails from students.
“I want to make others aware of how this tool can be used effectively to manage response to student emails,”
Carpenter saw that her emails could be broadly categorized and that she was typing the same responses over and over. By using canned responses, it has led to less time being spent on email for her.
“I want to make others aware of how this tool can be used effectively to manage response to student emails,” said Carpenter. “I'm also going to present the use of Google Forms as a way to collect information from students without adding more email to your inbox.”
Sarah Lilly, senior in Information Systems and SGA Senate Speaker, is excited to attend TechFest and will be hosting a session on Google Calendar. Lilly wants participants get a firm grasp on the tool, and be able to check in with them a few weeks after TechFest and schedule a meeting with them through Google Calendar.
“... I want more people to lean into and work smarter, not harder.”
As a full time student, full time worker, and involvement in student government, Lilly relies on Google Calendar to keep herself organized. “It's the only way I am able to keep my head straight and I want more people to lean into the tool and work smarter, not harder!” said Lilly.
Coming to TechFest 2017 are new vendors. You can expect to see representatives from Microsoft, IEEE, Lenovo, and even some student organizations like the Game Developers’ Club. In addition, a new mobile app that will allow participants to create their own schedule, learn who else is attending, and connect with presenters of sessions. More information about the mobile app will be released closer to TechFest.
Giveaways are returning to this year’s TechFest. To enter to win a giveaway, participants must complete feedback forms at the end of their sessions to get a raffle ticket. Participants can then use their raffle tickets to enter to win whichever prize they want.
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In 2016, DoIT hosted a brand new type of event known as TechFest, designed to bring UMBC students, faculty, and staff together to share different ways technology can both support and improve the...
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Wed, 08 Mar 2017 11:38:25 -0500
Thu, 13 Aug 2020 03:44:01 -0400
Migration of two database servers on 3/12/2017 at 7am
On 3/12/2017, starting at 7am and expected to be completed before 9am, DoIT will be migrating the data and service from web-db1.core.umbc.edu and deptdb.core.umbc.edu to virthostdb1-v1.core.umbc.edu. This migration is being done to upgrade existing software and allow for stable and maintainable databases moving forward.
Existing, in-use databases and their configurations will be migrated to this new database server. DNS changes will be made so that the existing DNS names will respond on this new server, so no work is expected of the users of these databases at this time.
If you use either of these two database servers and have questions or concerns, please contact the TSC at x5383 and reference this notice. Thank you for your understanding.
]]>
On 3/12/2017, starting at 7am and expected to be completed before 9am, DoIT will be migrating the data and service from web-db1.core.umbc.edu and deptdb.core.umbc.edu to...
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Tue, 07 Mar 2017 09:49:53 -0500
Sign On The eContract Line: A New Way for Contract Renewals
Payroll & DoIT collaborate to digitize a paper process
In late January 2016, Lisa Drouillard, Director of Payroll, and Lance Rand, Manager and Software Developer for DoIT’s Business Service Group, began meeting to streamline and digitize the contract renewal process. The renewal process is an important aspect for graduate assistants, part-time faculty, and contingent employees which previously involved multiple steps and forms to be completed by hand. Drouillard and Rand worked in unison to create and roll out eContract, a digital version of the renewal process, without a hitch.
Before eContract, service center employees would have to print, complete, and verify various forms by hand, then deliver them to the payroll office manually. After that, the payroll office would print the documentation, review it for incorrect information, and finally pass this along to be logged in the database.
The new system allows for many of these steps to be eliminated, freeing up much needed time and energy for both employees of payroll and campus service centers. Now, the entire process can be conducted digitally by receiving digital authorization from an approver or approvers, and then entering the information directly into the system.
Note: Screenshot shows a fictional employee and the interface for eContract.
Once employee information is entered into eContract, the system then checks the information for errors, eliminating any review work which was conducted prior by payroll. The new system has also improved turnaround time to about one day giving employees a longer window of time to complete their forms.
“By choosing the short, deep-dive, we constrained ourselves”
Drouillard and Rand not only helped streamline the contract renewal process, but also their meetings as well. Instead of having shorter meetings every week, their meetings consisted of three to four hour sessions.
As a result, Drouillard and Rand were able to quickly define the scope and requirements of the project, allowing them to have large blocks of time to sit and discuss their plans in depth.
“We were developing a new solution and as such, it could have 'wandered'. By choosing the short, deep-dive, we constrained ourselves.” said Rand.
“He’s technical; I’m functional, and we brought these two worlds together”
The result of the project spoke for itself, as it quickly reached completion in May of that same year. Drouillard provided her functional skill-set in order to outline all of the business processes and requirements for the system, and Rand then used his technical expertise to translate the requirements into specifications that an outside developer could use to begin crafting the system. “[I was the bridge] between Lisa’s functional expertise and the developers technical skill and experience,” Rand said.
“He’s technical; I’m functional; and we brought these two worlds together,” said Drouillard. This key partnership between the two helped keep the project together.
“...these transactions are usually being processed in high volume cycles, so this has eliminated some of that”
The new eContract system has key benefits to campus transactions from both the perspectives of the payroll office and the service centers. “The biggest savings that we have seen in the back office is that these transactions are usually being processed in high volume cycles, so this has eliminated some of that,” said Drouillard.
Before implementing the new system, the payroll office received an overload of volume right after the end of winter break, however the new system now alleviates that by providing a larger window which service center employees can use to submit these forms. Another benefit of digitizing the process is that the status of contracts in the queue is now visible for anyone in the process to view.
“...I think it made a big impact with them and we wanted to let them know that their voices were heard”
Feedback has been extremely positive and there have been very few issues thus far. With eContract being rolled out, Drouillard and Rand have improved efficiencies for numerous staff members, both in Payroll and in Shared Service Centers. “They asked for this and we did it. I think it made a big impact with them and we wanted to let them know that their voices were heard,” said Drouillard.
The following are pictured: Dunia Thornton, Michelle Bobovych, Shirley Chao, Jane Henderson, Samantha Sutton, Pam Raley, Lisa Drouillard, Lance Rand, Dee Young, Kathy Suess, Jacinta Kelly and David Allison.
]]>
In late January 2016, Lisa Drouillard, Director of Payroll, and Lance Rand, Manager and Software Developer for DoIT’s Business Service Group, began meeting to streamline and digitize the contract...
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Mon, 27 Feb 2017 10:53:01 -0500
Wed, 19 Sep 2018 14:16:46 -0400
Information about myUMBC outage on Monday February 20th
This morning around 9:10am we experienced a failure of several disk arrays on our central storage system. The arrays that failed affected several critical systems, including myUMBC and parts of the webmail environment. Service was restored to myUMBC around 10:30. There were some lingering issues affecting certain webmail users that were not resolved until 11:45.
We are working to investigate exactly why this failure resulted in the type of outage it did and how we can prevent this type of outage in the future.
If you have any questions or concerns, please feel free to email me for additional information.
Damian Doyle
Senior Director of Enterprise Infrastructure
DoIT - UMBC
]]>
This morning around 9:10am we experienced a failure of several disk arrays on our central storage system. The arrays that failed affected several critical systems, including myUMBC and parts of...
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Mon, 20 Feb 2017 11:53:33 -0500
“Technology Support Center, This is Saiful Islam Speaking”
Meet one of the many students working at the TSC
Located on the first floor of the Albin O. Kuhn Library & Gallery, The Technology Support Center (TSC) is the first stop in assisting the UMBC community with technology questions and requests. The TSC is made possible thanks to its many student workers, like Saiful Islam, a senior Mechanical Engineering major.
Two years ago, Islam was sent a link to apply to the TSC through UMBCworks. Throughout high school, he had many experiences with technology with the classes he took. He is also tier 1 tech support for his family. “I’m just good with computers,” Islam said. “Any time family had computer issues they came to me.”
“We are always just asking each other and we help each other out.”
Islam also happens to be a Senior Consultant at the TSC. Most of the days at the TSC consist of just answering calls and logging tickets, but additionally he is in charge of training new employees.
While at work, it’s not simply just a solo effort. It’s a team effort between students, “We are always just asking each other and we help each other out” said Islam.
“...the longer you stay on the less these things bother you.”
When he first started out at the TSC, he was nervous. The TSC handles phone calls from inside and outside the UMBC community. Over time, it got better and now it’s second nature to Islam.
“I never had a job where I had to talk to someone on the phone. It’s kinda hard initially, the longer you stay on the less these things bother you.” said Islam.
There are a variety of calls that come into the TSC, which the students are all equipped to handle. New students needing help setting up their accounts, people needing help getting online, or anyone experiencing network issues, the TSC can handle. “There are some calls that are beyond what we do, but most of the calls [we get] is stuff we can do.” said Islam. Things like hardware related issues are just some of the things the TSC can’t do.
When not at work, Islam likes playing video games, playing soccer or just spending a ton of time binging Netflix. In the past two years, one of his favorite things about working at the TSC is the fellow students he has met. “I’ve met a lot of people through the TSC who are co-workers at first but have become good friends [later on].”
SaveSave
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Located on the first floor of the Albin O. Kuhn Library & Gallery, The Technology Support Center (TSC) is the first stop in assisting the UMBC community with technology questions and requests....
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Mon, 13 Feb 2017 10:07:50 -0500
Mon, 13 Feb 2017 10:38:47 -0500
