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<News hasArchived="false" page="65" pageCount="100" pageSize="10" timestamp="Wed, 13 May 2026 03:13:33 -0400" url="https://dev.my.umbc.edu/groups/dosait/posts.xml?mode=activity&amp;page=65">
  <NewsItem contentIssues="false" id="48968" important="false" status="posted" url="https://dev.my.umbc.edu/groups/dosait/posts/48968">
  <Title>Quick Update on Saved Search Adjustment for RT</Title>
  <Body>
    <![CDATA[
    <div class="html-content">There are 10 standard reports available to everyone via the Saved Search
     portion of your RT-at-a-Glance. As part of a new option to store these 
    reports under 1 area rather than needing to replicate for each area you 
    may see a slight change in your RT-at-a-Glance page.<br><br>Please remember that using the Saved Searches option for on-demand reporting 
    helps us preserve predictable RT performance. For those needing to have 
    reports outside of their Saved Search area on the RT-at-a-Glance refresh
     area please ensure these are low volume reports and not reports such as
     My Closed Tickets.<br><br>If your RT-at-a-Glance is not displaying properly please reset your RT-at-a-Glance to the default and then adjust as desired.<br><br>Here are the standard 10 Saved Searches Reports available to all support users within RT<br><br><div><span>Saved Searches</span></div>
    <div><table><tbody>
    <tr><th>System Search's saved searches</th></tr>
    <tr><td><a href="https://rt.umbc.edu/Search/Results.html?Format=%27%3Ca%20href%3D%22%2FTicket%2FDisplay.html%3Fid%3D__id__%22%3E__id__%3C%2Fa%3E%2FTITLE%3A%23%27%2C%0A%27__Requestors__%27%2C%0A%27%3Ca%20href%3D%22%2FTicket%2FDisplay.html%3Fid%3D__id__%22%3E__Subject__%3C%2Fa%3E%2FTITLE%3ASubject%27%2C%0A%27__ExtendedStatus__%27%2C%0A%27__CreatedRelative__%27%2C%0A%27__LastUpdatedRelative__%27%2C%0A%27__CustomField.%7BSPAM-Origin%7D__%27&amp;Order=ASC%7CASC%7CASC%7CASC&amp;OrderBy=CustomField.%7BSPAM-Origin%7D%7CCreated%7CRequestor.EmailAddress%7C&amp;Query=Queue%20%3D%20%27SPAM%27%20AND%20Created%20%3E%20%27-7Days%27" rel="nofollow external" class="bo">SPAM or TEST Related Tickets in the Last 7 Days</a></td></tr>
    <tr><td><a href="https://rt.umbc.edu/Search/Results.html?Format=%27%3Ca%20href%3D%22%2FTicket%2FDisplay.html%3Fid%3D__id__%22%3E__id__%3C%2Fa%3E%2FTITLE%3A%23%27%2C%0A%27__Requestors__%27%2C%0A%27%3Ca%20href%3D%22%2FTicket%2FDisplay.html%3Fid%3D__id__%22%3E__Subject__%3C%2Fa%3E%2FTITLE%3ASubject%27%2C%0A%27__CreatedRelative__%27%2C%0A%27__Status__%27%2C%0A%27__CustomField.%7BSPAM-Origin%7D__%27&amp;Order=DESC%7CASC%7CASC%7CASC&amp;OrderBy=Created%7C%7C%7C&amp;Query=Queue%20%3D%20%27SPAM%27" rel="nofollow external" class="bo">ALL SPAM or TEST related Tickets</a></td></tr>
    <tr><td><a href="https://rt.umbc.edu/Search/Results.html?Format=%27%20%20%20%3Cb%3E%3Ca%20href%3D%22__WebPath__%2FTicket%2FDisplay.html%3Fid%3D__id__%22%3E__id__%3C%2Fa%3E%3C%2Fb%3E%2FTITLE%3A%23%27%2C%0A%27%3Cb%3E%3Ca%20href%3D%22__WebPath__%2FTicket%2FDisplay.html%3Fid%3D__id__%22%3E__Subject__%3C%2Fa%3E%3C%2Fb%3E%2FTITLE%3ASubject%27%2C%0A%27__Status__%27%2C%0A%27__QueueName__%27%2C%0A%27__OwnerName__%27%2C%0A%27%3Csmall%3E__CreatedRelative__%3C%2Fsmall%3E%27%2C%0A%27%3Csmall%3E__LastUpdatedRelative__%3C%2Fsmall%3E%27&amp;Order=DESC%7CASC%7CASC%7CASC&amp;OrderBy=LastUpdated%7CStatus%7C%7C&amp;Query=%28%20Requestor.id%20%3D%20%27__CurrentUser__%27%20%29%20AND%20%28%20%20Status%20%3D%20%27resolved%27%20%29" rel="nofollow external" class="bo">My Closed Tickets</a></td></tr>
    <tr><td><a href="https://rt.umbc.edu/Search/Results.html?Format=%27%20%20%20%3Cb%3E%3Ca%20href%3D%22%2FTicket%2FDisplay.html%3Fid%3D__id__%22%3E__id__%3C%2Fa%3E%3C%2Fb%3E%2FTITLE%3A%23%27%2C%0A%27%3Cb%3E%3Ca%20href%3D%22%2FTicket%2FDisplay.html%3Fid%3D__id__%22%3E__Subject__%3C%2Fa%3E%3C%2Fb%3E%2FTITLE%3ASubject%27%2C%0A%27__Status__%27%2C%0A%27__QueueName__%27%2C%0A%27__OwnerName__%27%2C%0A%27%3Csmall%3E__CreatedRelative__%3C%2Fsmall%3E%27%2C%0A%27%3Csmall%3E__LastUpdatedRelative__%3C%2Fsmall%3E%27%2C%0A%27__Told__%27&amp;Order=ASC%7CDESC%7CASC%7CASC&amp;OrderBy=Status%7Cid%7C%7C&amp;Query=%28%20Cc.id%20%3D%20%27__CurrentUser__%27%20%29%20AND%20%28%20%20Status%20%3D%20%27new%27%20OR%20Status%20%3D%20%27open%27%20OR%20Status%20%3D%20%27stalled%27%20%29" rel="nofollow external" class="bo">My CC Open Tickets</a></td></tr>
    <tr><td><a href="https://rt.umbc.edu/Search/Results.html?Format=%27%20%20%20%3Cb%3E%3Ca%20href%3D%22%2FTicket%2FDisplay.html%3Fid%3D__id__%22%3E__id__%3C%2Fa%3E%3C%2Fb%3E%2FTITLE%3A%23%27%2C%0A%27%3Cb%3E%3Ca%20href%3D%22%2FTicket%2FDisplay.html%3Fid%3D__id__%22%3E__Subject__%3C%2Fa%3E%3C%2Fb%3E%2FTITLE%3ASubject%27%2C%0A%27__Status__%27%2C%0A%27__QueueName__%27%2C%0A%27__OwnerName__%27%2C%0A%27%3Csmall%3E__CreatedRelative__%3C%2Fsmall%3E%27%2C%0A%27%3Csmall%3E__LastUpdatedRelative__%3C%2Fsmall%3E%27%2C%0A%27__Told__%27&amp;Order=ASC%7CDESC%7CASC%7CASC&amp;OrderBy=Status%7Cid%7C%7C&amp;Query=%28%20Cc.id%20%3D%20%27__CurrentUser__%27%20%29%20AND%20%28%20%20Status%20%3D%20%27resolved%27%20%29" rel="nofollow external" class="bo">My CC Closed Tickets</a></td></tr>
    <tr><td><a href="https://rt.umbc.edu/Search/Results.html?Format=%27%20%20%20%3Cb%3E%3Ca%20href%3D%22__WebPath__%2FTicket%2FDisplay.html%3Fid%3D__id__%22%3E__id__%3C%2Fa%3E%3C%2Fb%3E%2FTITLE%3A%23%27%2C%0A%27%3Cb%3E%3Ca%20href%3D%22__WebPath__%2FTicket%2FDisplay.html%3Fid%3D__id__%22%3E__Subject__%3C%2Fa%3E%3C%2Fb%3E%2FTITLE%3ASubject%27%2C%0A%27__Status__%27%2C%0A%27__QueueName__%27%2C%0A%27%3Csmall%3E__CreatedRelative__%3C%2Fsmall%3E%27%2C%0A%27%3Csmall%3E__LastUpdatedRelative__%3C%2Fsmall%3E%27%2C%0A%27__OwnerName__%27&amp;Order=ASC%7CDESC%7CASC%7CASC&amp;OrderBy=Status%7Cid%7C%7C&amp;Query=%28%20Requestor.id%20%3D%20%27__CurrentUser__%27%20%29%20AND%20%28%20%20Status%20%3D%20%27new%27%20OR%20Status%20%3D%20%27open%27%20OR%20Status%20%3D%20%27stalled%27%20%29" rel="nofollow external" class="bo">My Open Tickets</a></td></tr>
    <tr><td><a href="https://rt.umbc.edu/Search/Results.html?Format=%27%3Ca%20href%3D%22__WebPath__%2FTicket%2FDisplay.html%3Fid%3D__id__%22%3E__id__%3C%2Fa%3E%2FTITLE%3A%23%27%2C%0A%27__Requestors__%27%2C%0A%27%3Ca%20href%3D%22__WebPath__%2FTicket%2FDisplay.html%3Fid%3D__id__%22%3E__Subject__%3C%2Fa%3E%2FTITLE%3ASubject%27%2C%0A%27__LastUpdated__%27&amp;Order=DESC%7CDESC%7CASC%7CASC&amp;OrderBy=LastUpdated%7C%7C%7C&amp;Query=Owner%20%3D%20%27__CurrentUser__%27%20AND%20%28%20%20Status%20%3D%20%27resolved%27%20%29" rel="nofollow external" class="bo">My Assigned Tickets Closed</a></td></tr>
    <tr><td><a href="https://rt.umbc.edu/Search/Results.html?Format=%27%3Ca%20href%3D%22__WebPath__%2FTicket%2FDisplay.html%3Fid%3D__id__%22%3E__id__%3C%2Fa%3E%2FTITLE%3A%23%27%2C%0A%27__Requestors__%27%2C%0A%27%3Ca%20href%3D%22__WebPath__%2FTicket%2FDisplay.html%3Fid%3D__id__%22%3E__Subject__%3C%2Fa%3E%2FTITLE%3ASubject%27%2C%0A%27__LastUpdated__%27&amp;Order=DESC%7CASC%7CASC%7CASC&amp;OrderBy=id%7C%7C%7C&amp;Query=Owner%20%3D%20%27__CurrentUser__%27%20AND%20%28%20%20Status%20%3D%20%27new%27%20OR%20Status%20%3D%20%27open%27%20OR%20Status%20%3D%20%27stalled%27%20%29" rel="nofollow external" class="bo">My Assigned Tickets Open</a></td></tr>
    <tr><td><a href="https://rt.umbc.edu/Search/Results.html?Format=%27%3Ca%20href%3D%22%2FTicket%2FDisplay.html%3Fid%3D__id__%22%3E__id__%3C%2Fa%3E%2FTITLE%3A%23%27%2C%0A%27__Requestors__%27%2C%0A%27%3Ca%20href%3D%22%2FTicket%2FDisplay.html%3Fid%3D__id__%22%3E__Subject__%3C%2Fa%3E%2FTITLE%3ASubject%27%2C%0A%27__ExtendedStatus__%27%2C%0A%27__CreatedRelative__%27%2C%0A%27__LastUpdatedRelative__%27%2C%0A%27__CustomField.%7BSPAM-Origin%7D__%27&amp;Order=ASC%7CASC%7CASC%7CASC&amp;OrderBy=CustomField.%7BSPAM-Origin%7D%7CCreated%7CRequestor.EmailAddress%7C&amp;Query=Queue%20%3D%20%27SPAM%27%20AND%20Created%20%3D%20%27Today%27" rel="nofollow external" class="bo">SPAM or TEST Related Tickets Today</a></td></tr>
    <tr><td><a href="https://rt.umbc.edu/Search/Results.html?Format=%27%3Ca%20href%3D%22%2FTicket%2FDisplay.html%3Fid%3D__id__%22%3E__id__%3C%2Fa%3E%2FTITLE%3A%23%27%2C%0A%27__Requestors__%27%2C%0A%27%3Ca%20href%3D%22%2FTicket%2FDisplay.html%3Fid%3D__id__%22%3E__Subject__%3C%2Fa%3E%2FTITLE%3ASubject%27%2C%0A%27__ExtendedStatus__%27%2C%0A%27__CreatedRelative__%27%2C%0A%27__LastUpdatedRelative__%27%2C%0A%27__OwnerName__%27%2C%0A%27__QueueName__%27%2C%0A%27__CustomField.%7BOriginal-Queue%7D__%27&amp;Order=DESC%7CASC%7CASC%7CASC&amp;OrderBy=Created%7C%7C%7C&amp;Query=Created%20%3D%20%27Today%27" rel="nofollow external" class="bo">All Tickets Today</a></td></tr>
    </tbody></table></div>
    <br>Thank
     you for your patience and support in these matters and please remember 
    there will be a user group meeting on January 22, 2015<br><br>Joe Kirby</div>
]]>
  </Body>
  <Summary>There are 10 standard reports available to everyone via the Saved Search  portion of your RT-at-a-Glance. As part of a new option to store these  reports under 1 area rather than needing to...</Summary>
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  <Sponsor>Division of Information Technology</Sponsor>
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  <CommentsAllowed>true</CommentsAllowed>
  <PostedAt>Mon, 12 Jan 2015 11:35:33 -0500</PostedAt>
  <EditAt>Mon, 12 Jan 2015 11:35:52 -0500</EditAt>
</NewsItem>
  <NewsItem contentIssues="true" id="48935" important="false" status="posted" url="https://dev.my.umbc.edu/groups/dosait/posts/48935">
    <Title>January Technology of the Month</Title>
    <Tagline>Blackboard Rubrics</Tagline>
    <Body>
      <![CDATA[
          <div class="html-content">
          <blockquote><p><span>A rubric is an assessment tool that identifies key criteria of assignments (i.e. essays, journals, discussion boards). Rubrics can help students organize their efforts to meet the requirements of an activity, and instructors can use them to clarify student performance. When a rubric is applied to a graded item in Blackboard, an instructor can use it to easily grade student work through the inline grading feature.</span><em></em><br></p></blockquote>
          <p><span>To learn more about using Rubrics in Blackboard</span><span>:</span></p>
          <ul>
          <li><p><span>visit our </span><a href="https://wiki.umbc.edu/pages/viewpage.action?pageId=31918741" rel="nofollow external" class="bo"><span>Rubric FAQ page </span></a></p></li>
          <li><p><span>open an </span><a href="https://rt.umbc.edu/UMBC/RequestHelp.html" rel="nofollow external" class="bo"><span>RT ticket</span></a><span>  for any technical issues</span></p></li>
          <li><p><span>view the schedule of training workshops on the </span><a href="http://my.umbc.edu/groups/doit/events" rel="nofollow external" class="bo"><span>DoIT group page</span></a></p></li>
          <li><p><span>contact</span><span> the Instructional Technology Team with any questions or concerns</span></p></li>
          </ul>
          <br>
          </div>
      ]]>
    </Body>
    <Summary>A rubric is an assessment tool that identifies key criteria of assignments (i.e. essays, journals, discussion boards). Rubrics can help students organize their efforts to meet the requirements of...</Summary>
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    <Tag>blackboard</Tag>
    <Tag>rubrics</Tag>
    <Group token="doit">Division of Information Technology (DoIT)</Group>
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    <PostedAt>Fri, 09 Jan 2015 10:13:18 -0500</PostedAt>
    <EditAt>Fri, 09 Jan 2015 10:16:52 -0500</EditAt>
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  <NewsItem contentIssues="true" id="48931" important="false" status="posted" url="https://dev.my.umbc.edu/groups/dosait/posts/48931">
    <Title>Blackboard Export Process Updated to Address Known Issue</Title>
    <Body>
      <![CDATA[
          <div class="html-content">
          <div>Recent <a href="http://my.umbc.edu/groups/doit/news/48907" rel="nofollow external" class="bo">maintenance performed</a> on the UMBC's Blackboard site <span>allows faculty to export older courses without experiencing </span><a href="http://my.umbc.edu/groups/doit/news/45803" rel="nofollow external" class="bo">the known issue with invalid files</a><span> and import the course content to <a href="http://my.umbc.edu/groups/doit/news/46984" rel="nofollow external" class="bo">the new Blackboard site</a> for Winter/Spring 2015.</span>
          </div>
          <div><span><br></span></div>
          <div><span>Instructors who are exporting for Winter/Spring 2015 must make sure they are <a href="https://wiki.umbc.edu/x/XgE1Aw" rel="nofollow external" class="bo">exporting the course</a> from the <a href="http://my.umbc.edu/go/bbfall" rel="nofollow external" class="bo">original UMBC Blackboard site</a>, which can also be accessed under the Fall 2014 button from myUMBC or within the new Blackboard site.</span></div>
          <div><span><br></span></div>
          <div></div>
          <div>To access the UMBC legacy Blackboard site, please click the orange banner or go to <a href="http://my.umbc.edu/go/bbfall" rel="nofollow external" class="bo">http://my.umbc.edu/go/bbfall</a>:</div>
          <div><br></div>
          <div><a href="http://my.umbc.edu/go/bbfall" rel="nofollow external" class="bo"><img src="http://assets1-my.umbc.edu/images/campaigns/bbmigration/Fall_2014_Courses.png?1420640596" style="max-width: 100%; height: auto;"></a></div>
          <div><br></div>
          <div>
          <div><span>To access Winter 2015 courses on the new Blackboard site, please follow one of these paths:</span></div>
          <div>
          <ul>
          <li>Log into myUMBC and select <a href="http://my.umbc.edu/go/blackboard" rel="nofollow external" class="bo">Blackboard »</a>
          </li>
          <li>Go to <a href="http://my.umbc.edu/go/bbwinter" rel="nofollow external" class="bo">http://my.umbc.edu/go/bbwinter</a>
          </li>
          <li>Click on the blue winter banner for Winter 2015 below.</li>
          </ul>
          <div><a href="http://my.umbc.edu/go/bbwinter" rel="nofollow external" class="bo"><img src="http://assets4-my.umbc.edu/images/campaigns/bbmigration/Winter_Spring_2015_Courses.png?1420640596" style="max-width: 100%; height: auto;"></a></div>
          </div>
          </div>
          <div><br></div>
          <div><ul>
          <li>
          <span>For more information, please </span><span><a href="https://wiki.umbc.edu/x/XgE1Aw" rel="nofollow external" class="bo">review this FAQ article</a></span><span>.</span>
          </li>
          <li>For questions or support, please <a href="http://doit.umbc.edu/request-tracker-rt/doit-myumbc-blackboard/" rel="nofollow external" class="bo">open</a><a href="http://doit.umbc.edu/request-tracker-rt/doit-myumbc-blackboard/" rel="nofollow external" class="bo"> an RT ticket</a>.</li>
          </ul></div>
          </div>
      ]]>
    </Body>
    <Summary>Recent maintenance performed on the UMBC's Blackboard site allows faculty to export older courses without experiencing the known issue with invalid files and import the course content to the new...</Summary>
    <Website>http://my.umbc.edu/groups/doit/news/48931</Website>
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    <Tag>bb-migration</Tag>
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    <PostedAt>Thu, 08 Jan 2015 11:45:05 -0500</PostedAt>
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  <NewsItem contentIssues="true" id="48915" important="false" status="posted" url="https://dev.my.umbc.edu/groups/dosait/posts/48915">
    <Title>DoIT's Technology Support Center Now Hiring</Title>
    <Tagline>Are you looking for a job this Spring? Come work for us!</Tagline>
    <Body>
      <![CDATA[
          <div class="html-content"><span><p><span>The DoIT Technology Support Center is looking to hire additional consultants to work during the Spring semester. Please see our job description below and visit our job posting on UMBCWorks</span><span> to apply.</span></p>
          <div><br></div>
          <div>We're looking, specifically, for students who are able to work between the hours below:</div>
          <div><ul>
          <li>Tuesdays 9:45AM-1PM, 5PM-7PM</li>
          <li>Wedesdays 8AM-11AM</li>
          <li>Thursdays 9:45-11:30AM,12-3PM</li>
          <li>Fridays 10:30-2PM</li>
          </ul></div>
          <h2><span>TSC Student Consultant Job Description</span></h2>
          <br><p><span>Technology Support Center (TSC) student consultants are the first points of technical contact for the UMBC community and those who do well often go on to work in other areas of the Division of Information Technology (DoIT). Minimally, consultants are expected to provide initial triage and support for a wide-range of information technologies including accounts, hardware, instructional technologies, networking, software, telecommunications, and basic web development.</span></p>
          <div><br></div>
          <br><p><span>Responsibilities include, but are not limited to the following:</span></p>
          <br><ul><li><p><span>Provide technical assistance to users by phone, online and in person;</span></p></li></ul>
          <ul>
          <li><p><span>Answer TSC phones in a professional and courteous manner;</span></p></li>
          <li><p><span>Create, update and resolve tickets in the Request Tracker (RT) ticketing system;</span></p></li>
          <li><p><span>Create, update, suggest and recommend relevant FAQ articles to users (</span><a href="http://www.umbc.edu/faq)" rel="nofollow external" class="bo"><span>www.umbc.edu/faq</span></a><span>);</span></p></li>
          <li><p><span>Provide direct assistance to users on technical issues they cannot easily resolve on their own;</span></p></li>
          <li><p><span>Complete in-person or online training about quality support as defined in</span><a href="http://umbc.edu/go/ticketrubric" rel="nofollow external" class="bo"><span>umbc.edu/go/ticketrubric</span></a><span>;</span></p></li>
          <li><p><span>Respond to all work related communications in a timely manner;</span></p></li>
          <li><p><span>Escalate urgent problems to the Full-Time staff, as appropriate.</span></p></li>
          </ul>
          <br><p><span>Required Skills and Experience</span></p>
          <br><ul>
          <li><p><span>Demonstrated ability to effectively communicate by phone or in person.</span></p></li>
          <li><p><span>Demonstrated writing ability.</span></p></li>
          <li><p><span>Demonstrated ability to achieve successful outcomes in handling difficult situations and customers.</span></p></li>
          <li><p><span>Demonstrated analytical and troubleshooting skills.</span></p></li>
          <li><p><span>Ability &amp; willingness to learn coupled with clear understanding of one’s technical abilities, so as to triage and escalate an issue that leads to an effective solution for the user.</span></p></li>
          </ul></span></div>
      ]]>
    </Body>
    <Summary>The DoIT Technology Support Center is looking to hire additional consultants to work during the Spring semester. Please see our job description below and visit our job posting on UMBCWorks to...</Summary>
    <Website>http://doit.umbc.edu/tsc/</Website>
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  <NewsItem contentIssues="true" id="45803" important="false" status="posted" url="https://dev.my.umbc.edu/groups/dosait/posts/45803">
    <Title>Known Issue: Export/Import Bb Course May Return Invalid File</Title>
    <Body>
      <![CDATA[
          <div class="html-content">
          <div><strong>UPDATE: <a href="http://my.umbc.edu/groups/doit/news/48931" rel="nofollow external" class="bo">This known issue has been addressed</a>. For additional information, please <a href="https://wiki.umbc.edu/x/XgE1Aw" rel="nofollow external" class="bo">review this FAQ</a>.</strong></div>
          <div><br></div>
          <div>Normally, instructors can create a course export package by navigating to Control Panel &gt; Packages and Utilities &gt; Export/Archive Course &gt; Export Package. <span><br><br>However, when a course is exported from UMBC’s Blackboard system and imported into another Blackboard system -- like </span><a href="http://my.umbc.edu/groups/bbannouncements/news/48709" rel="nofollow external" class="bo"><span>the one Blackboard will run for Winter and Spring 2015</span></a><span> courses -- faculty may receive a “invalid file” error message.  </span>
          </div>
          <div><span><br></span></div>
          <div><img src="https://umbc.blackboard.com/bbcswebdav/institution/images/InvalidFile.png" style="max-width: 100%; height: auto;"></div>
          <div></div>
          <div><span><br></span></div>
          <div><span>Basically, the files still exist, but if the course has been repeatedly exported and imported over many semesters, which has been UMBC’s practice, all that exists on the new Blackboard system are links to the files on UMBC’s system, not the files themselves. This problem should not exist for courses that were originally created after Summer 2012, as all of the content for succeeding semesters was migrated to the new Blackboard system during the Fall 2014 semester.</span></div>
          <div>
          <span><p></p></span><h4><span><span>What is the workaround?</span></span></h4>
          </div>
          <div><span>The course files -- not just links to them -- on UMBC’s Blackboard system <a href="https://wiki.umbc.edu/x/vQA1Aw" rel="nofollow external" class="bo">will need to be updated</a> in the source course prior to exporting and importing the source course into the course on the new Blackboard system.</span></div>
          <div><br></div>
          <div><ul>
          <li>
          <span>For more information, please </span><a href="https://wiki.umbc.edu/x/vQA1Aw" rel="nofollow external" class="bo">review this FAQ article</a><span>.</span>
          </li>
          <li>
          <span>For questions or support, please </span><a href="http://doit.umbc.edu/request-tracker-rt/doit-myumbc-blackboard/" rel="nofollow external" class="bo">open</a><span><a href="http://doit.umbc.edu/request-tracker-rt/doit-myumbc-blackboard/" rel="nofollow external" class="bo"> an RT ticket</a>.</span>
          </li>
          </ul></div>
          <div><br></div>
          </div>
      ]]>
    </Body>
    <Summary>UPDATE: This known issue has been addressed. For additional information, please review this FAQ.     Normally, instructors can create a course export package by navigating to Control Panel &gt;...</Summary>
    <Website>http://my.umbc.edu/groups/doit/news/45803</Website>
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    <Tag>bb-migration</Tag>
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    <EditAt>Fri, 09 Jan 2015 09:01:06 -0500</EditAt>
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  <NewsItem contentIssues="false" id="48703" important="false" status="posted" url="https://dev.my.umbc.edu/groups/dosait/posts/48703">
    <Title>Google Apps now include unlimited storage</Title>
    <Body>
      <![CDATA[
          <div class="html-content">All Google services including Google mail and Google drive now include unlimited storage as part of UMBC's Google Apps for Education. This means there are no more quotas or size limits to the amount of mail, documents or files you can store on Google. Individual files are limited to 5 TB in size, but that is the only size limit that now exists for UMBC google accounts. <div><br></div>
          <div>Damian<br><div><br></div>
          <div><br></div>
          </div>
          </div>
      ]]>
    </Body>
    <Summary>All Google services including Google mail and Google drive now include unlimited storage as part of UMBC's Google Apps for Education. This means there are no more quotas or size limits to the...</Summary>
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    <PostedAt>Tue, 16 Dec 2014 08:41:45 -0500</PostedAt>
    <EditAt>Wed, 17 Dec 2014 12:37:47 -0500</EditAt>
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  <NewsItem contentIssues="false" id="48544" important="false" status="posted" url="https://dev.my.umbc.edu/groups/dosait/posts/48544">
    <Title>DoIT Update: Winter 2015</Title>
    <Tagline>A Collection of Recent and Upcoming DoIT News</Tagline>
    <Body>
      <![CDATA[
          <div class="html-content">
          <strong><a href="http://my.umbc.edu/groups/doit/news/46984" rel="nofollow external" class="bo">UMBC Migration to Blackboard Managed Hosting</a>: What you need to know</strong><br><ul>
          <li>Faculty Can Now Log Into <a href="http://my.umbc.edu/go/bbnew" rel="nofollow external" class="bo">my.umbc.edu/go/bbnew</a>. | <a href="http://my.umbc.edu/groups/doit/news/48466" rel="nofollow external" class="bo">More Info</a><br><br><strong>NOTE</strong>: This link will be active through 12/28. On 12/29, myUMBC and 
          blackboard.umbc.edu will be used to access our new Blackboard system.<br><br>
          </li>
          <li><a href="http://my.umbc.edu/groups/doit/news/48455" rel="nofollow external" class="bo">Winter and Spring 2015 Course Shells Were Created on 12/2</a></li>
          <li><a href="http://my.umbc.edu/groups/doit/news/48466" rel="nofollow external" class="bo">Course content from AY12-13 and AY13-14 has been migrated</a></li>
          <li><a href="http://my.umbc.edu/groups/doit/news/47026" rel="nofollow external" class="bo">New Features In Blackboard for Winter and Spring 2015</a></li>
          <li>
          <a href="https://wiki.umbc.edu/spaces/flyingpdf/pdfpageexport.action?pageId=53313986" rel="nofollow external" class="bo">FYI: DoIT Has Created Printable How-to Instructions for Logging In</a><br>
          </li>
          </ul>
          <strong>Training &amp; Resources</strong><br><ul>
          <li>
          <a href="http://my.umbc.edu/groups/doit/events/27269" rel="nofollow external" class="bo">January 14 Hybrid Course Design Workshop Open to All Faculty</a><br>
          </li>
          <li><a href="http://my.umbc.edu/groups/doit/news/48475" rel="nofollow external" class="bo">Winter Technology Training Available for UMBC Faculty</a></li>
          <li><a href="http://my.umbc.edu/groups/bb-instructors/news/47981" rel="nofollow external" class="bo">Online Learning Consortium Offers Free Faculty Training</a></li>
          <li><a href="http://my.umbc.edu/groups/bb-instructors/news/47366" rel="nofollow external" class="bo">Bb SafeAssign Integration Improves for WT2015</a></li>
          <li><a href="http://my.umbc.edu/groups/doit/news/47823" rel="nofollow external" class="bo">Bb Achievements to Support Competency-Based Learning</a></li>
          </ul>
          <strong>Other Important News</strong><br><ul>
          <li><a href="http://my.umbc.edu/groups/doit/news/48058" rel="nofollow external" class="bo">UMBC Establishes Adobe Campus Site Licenses</a></li>
          <li><a href="http://my.umbc.edu/groups/doit/news/48423" rel="nofollow external" class="bo">Easy &amp; Efficient: Electronic Time Sheets are Live</a></li>
          <li><a href="http://my.umbc.edu/groups/doit/news/47576" rel="nofollow external" class="bo">UMBC Achieves InCommon Bronze Certification</a></li>
          <li><a href="http://my.umbc.edu/groups/doit/news/48399" rel="nofollow external" class="bo">Classroom Support of VHS Players to Cease as of June 1, 2017</a></li>
          <li>
          <a href="http://my.umbc.edu/groups/doit/news/47584" rel="nofollow external" class="bo">DoIT Organizational Leadership Changes</a><br>
          </li>
          </ul>
          <p>DoIT Update is a selection of <a href="http://doit.umbc.edu/news" rel="nofollow external" class="bo">campus IT news and events</a> emailed 3-4 
          times a year, typically around the start and end of each Fall and Spring
           semester. For more information, visit doit.umbc.edu. For IT help, we 
          recommend 1) consulting the <a href="http://www.umbc.edu/faq" rel="nofollow external" class="bo">FAQs</a>, 2) submitting an <a href="http://my.umbc.edu/help" rel="nofollow external" class="bo">RT ticket</a>, or 3) 
          contacting the <a href="http://doit.umbc.edu/tsc" rel="nofollow external" class="bo">Technology Support Center</a> located on the Library’s first 
          floor or call 410.455.3838. See also <a href="doit.umbc.edu/support/tips" rel="nofollow external" class="bo">doit.umbc.edu/support/tips</a>.<strong><br></strong></p>
          </div>
      ]]>
    </Body>
    <Summary>UMBC Migration to Blackboard Managed Hosting: What you need to know   Faculty Can Now Log Into my.umbc.edu/go/bbnew. | More Info  NOTE: This link will be active through 12/28. On 12/29, myUMBC and...</Summary>
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    <PostedAt>Mon, 08 Dec 2014 16:19:59 -0500</PostedAt>
    <EditAt>Tue, 09 Dec 2014 09:27:42 -0500</EditAt>
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  <NewsItem contentIssues="true" id="48082" important="false" status="posted" url="https://dev.my.umbc.edu/groups/dosait/posts/48082">
    <Title>Spring 2015 Blackboard Drop-in Hours</Title>
    <Tagline>Swing-by &amp; discover new ways to engage your students online!</Tagline>
    <Body>
      <![CDATA[
          <div class="html-content">To support faculty ongoing Blackboard support needs,  DoIT will be offering additional weekly drop-in hours beginning Wednesday, January 7th. A DoIT staff member will be available to work one-on-one with users who show up during the designated times.<br><br>Drop-In sessions this term are intended to support instructors' adaptation to the new <a href="https://wiki.umbc.edu/pages/viewpage.action?pageId=51413418" rel="nofollow external" class="bo">managed hosting environment</a> and will include assistance for the following tools:<br><ul>
          <li><a href="https://wiki.umbc.edu/display/faq/Tips+for+Faculty+-+About+the+Grade+Center" rel="nofollow external" class="bo">Grade Center</a></li>
          <li><a href="http://doit.umbc.edu/itnm/managing-content/" rel="nofollow external" class="bo">Adaptive Release</a></li>
          <li><a href="https://wiki.umbc.edu/display/faq/Blackboard+Collaborate" rel="nofollow external" class="bo">Collaborate</a></li>
          <li><a href="https://wiki.umbc.edu/display/faq/TechSmith+Relay" rel="nofollow external" class="bo">TechSmith Relay </a></li>
          </ul>Given variation in user needs and scheduling, the Drop-In format will be as follows:<br><ol>
          <li>
          <strong>Orientation</strong> (5 minutes): A quick overview of what the tool does. If all you want is a demo, come early.</li>
          <li>
          <strong>Recommendations</strong> (10 minutes): 1-2 tips based on our observations from providing faculty support, as well identification of effective practices  and practitioners.</li>
          <li>
          <strong>Q &amp; A</strong> (40 minutes): This is your time. What do you want to know? What's a problem you'd like to solve or a new opportunity you'd like to explore?</li>
          </ol>In addition to the F2F sessions, DoIT will also offer virtual drop-in sessions using Blackboard's web-conferencing tool, <a href="https://wiki.umbc.edu/display/faq/Blackboard+Collaborate?src=search" rel="nofollow external" class="bo">Collaborate</a>. Any faculty members with Bb questions may participate in these online sessions between 12:00 – 1:00 PM on the appointed Wednesday by visiting the following link: <a href="www.umbc.edu/go/collaborate" rel="nofollow external" class="bo">www.umbc.edu/go/collaborate</a><a href="http://my.umbc.edu/groups/doit/events/24774" rel="nofollow external" class="bo"><br></a><ul>
          <li>
          <a href="http://my.umbc.edu/groups/doit/events/27991" rel="nofollow external" class="bo">January 7: ENG 025  </a><br>
          </li>
          <li><a href="http://my.umbc.edu/groups/doit/events/27998" rel="nofollow external" class="bo">January 28: Virtual Session</a></li>
          <li>
          <a href="http://my.umbc.edu/groups/doit/events/27993" rel="nofollow external" class="bo">February 4: ENG 025  </a><br>
          </li>
          <li><a href="http://my.umbc.edu/groups/doit/events/27996" rel="nofollow external" class="bo">February 11: Virtual Session</a></li>
          <li><a href="http://my.umbc.edu/groups/doit/events/27994" rel="nofollow external" class="bo">February 18: ENG 025  <br></a></li>
          <li><a href="http://my.umbc.edu/groups/doit/events/27997" rel="nofollow external" class="bo">February 25: Virtual Session</a></li>
          <li><a href="http://my.umbc.edu/groups/doit/events/27995" rel="nofollow external" class="bo">March 4: ENG 025</a></li>
          </ul>
          <p>Please note that these are not formal Blackboard training classes. Additional dates and times may be added as demand warrants. </p>
          </div>
      ]]>
    </Body>
    <Summary>To support faculty ongoing Blackboard support needs,  DoIT will be offering additional weekly drop-in hours beginning Wednesday, January 7th. A DoIT staff member will be available to work...</Summary>
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  <NewsItem contentIssues="true" id="48536" important="false" status="posted" url="https://dev.my.umbc.edu/groups/dosait/posts/48536">
  <Title>Yik Yak and Academic Integrity</Title>
  <Tagline>5 Things You Should Know</Tagline>
  <Body>
    <![CDATA[
    <div class="html-content">
    <p><span>1:  What is </span><a href="http://www.yikyakapp.com/features/" rel="nofollow external" class="bo"><span>Yik Yak</span></a><span>?</span><span><br><span><br></span></span></p>
    <p><span><span>Yik Yak is a mobile app that anyone can download and use to post anonymous observations. If you are familiar with Twitter or Facebook, Yik Yak is another social media platform -- without any boundaries or identity affiliation. Participants can upvote what they like, or downvote what they do not like; they can also reply to “yaks” anonymously. Yik Yak utilizes the built-in GPS tracking in mobile technology to filter “yaks” to the user’s location within a 5-mile radius wherever the app is opened. Participants can also “peek” into other Yik Yak communities across the nation.</span></span></p>
    <br><p><span>2: How do students access the app? </span></p>
    <p><span>Anyone can download Yik Yak from the App Store on iOS devices or the Google Play store on Android devices. It is not available at this time for traditional desktops or laptops. It is a free application with no  requirement for the user to provide personal information.</span></p>
    <br><p><span>3: How is the app used? </span></p>
    <p><span>Yik Yak is used for anonymous posting to share thoughts and opinions on any topic.  This app has become widely popular on college campuses where students are posting opinions about everything from campus events to political issues. </span></p>
    <br><p><span>4: How is this app impacting academic integrity on college campuses? </span></p>
    <p><span>Since this app has become widely popular at college campuses across the country, some students are beginning to post information about assessments and other activities that occur in their courses. </span></p>
    <p><span>    </span></p>
    <p><span>5: How can I prevent the misuse of Yik Yak in my course(s)? </span><span>    </span></p>
    <ul>
    <li><p><span>Remind students of </span><a href="http://www.csee.umbc.edu/courses/undergraduate/341/misc/HonorCode.html" rel="nofollow external" class="bo"><span>UMBC’s Honor Code </span></a></p></li>
    <li><p><span>Require students to put away their electronic devices during high stakes assessments </span></p></li>
    <li><p><span>Offer multiple versions of quizzes, exams, etc. <br></span></p></li>
    <li><p><span>Consider long-form question(s) instead of multiple choice to encourage the application of critical thinking</span></p></li>
    <li><p><span>Use Yik Yak as a teaching tool. </span></p></li>
    </ul>
    <p><span>Example:</span><span>  Ask an open-ended question in class, and have students post their responses anonymously via Yik Yak. Then have students vote for the response they think best answers the question. Display results on the LCD screen.  </span></p>
    <br><p><span>Faculty should not feel obligated to install Yik Yak on their own devices to monitor the stream during exam sessions, but this is also an option. Another option suggested by Stony Brook University (2014) is to display the Yik Yak feed via projector; in doing so, you may discourage some students from using the app.</span></p>
    <p>                                                                                                                                <br><span>                                         </span><span><img src="https://lh4.googleusercontent.com/zvaz0wwU6b4XZNWiB054Tbcy9qgbyWDeT-YIWc1iDH7pEDHxKiDOPpXwCmSBwrO14rp6j2OioaPhsbnRO6AG0t9nDVq7Rjb_sfpFgiYWggmndm5W7hGoDiTS4rH7hpY-Ug" alt="Screen Shot 2014-12-08 at 11.50.07 AM.png" height="95px;" width="100px;" style="max-width: 100%; height: auto;"></span></p>
    <blockquote></blockquote>
    </div>
]]>
  </Body>
  <Summary>1:  What is Yik Yak?    Yik Yak is a mobile app that anyone can download and use to post anonymous observations. If you are familiar with Twitter or Facebook, Yik Yak is another social media...</Summary>
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  <PostedAt>Mon, 08 Dec 2014 12:34:59 -0500</PostedAt>
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  <NewsItem contentIssues="true" id="48466" important="false" status="posted" url="https://dev.my.umbc.edu/groups/dosait/posts/48466">
  <Title>Faculty Access to Bb Managed Hosting for Winter Course Prep</Title>
  <Body>
    <![CDATA[
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    <span>As of December 3, 2014, faculty may access the new Blackboard site during the preview phase of <a href="http://my.umbc.edu/groups/doit/news/46984" rel="nofollow external" class="bo">our migration to managed hosting</a>. </span><span>This preview phase allows faculty to prepare course materials for the <a href="http://my.umbc.edu/groups/doit/news/48455" rel="nofollow external" class="bo">Winter and/or Spring 2015 terms</a> and to provide valuable feedback to DoIT regarding the interface and tools.</span><div><span><br></span></div>
    <div><ul>
    <li>
    <span>Go to </span><span><a href="http://my.umbc.edu/go/bbnew" rel="nofollow external" class="bo"><span>my.umbc.edu/go/bbnew</span></a></span>
    </li>
    <ul><li>
    <span>Note: You will use this temporary web address until late December. </span><span>It is intended only for faculty and staff at this time.</span>
    </li></ul>
    <li>
    <span>Click on the black button, LOG IN TO BLACKBOARD. </span><span>If you are not already logged in to myUMBC, you will be prompted to do so with your UMBC credentials.</span>
    </li>
    </ul></div>
    <div>
    <p><span><span><a href="my.umbc.edu/go/bbnew" rel="nofollow external" class="bo"><img src="https://lh4.googleusercontent.com/J_u99c6wtMp3qhSYVgHfJhBGmCWWo2pUvxNWTNapOOJPFMibhV4CEI7InMDR-SfqYRa2CLdiMUhBdYT1V286ZSh6ja_YddgBwx6sUYn0hkg4Ne7LvZggkHVcfDbxThx8sw" width="316px;" height="253px;" style="max-width: 100%; height: auto;"></a></span></span></p>
    <p><span>Under the My Courses nugget and the All Courses tab, you will see courses from AY12-13 and AY13-14. </span><a href="http://my.umbc.edu/groups/doit/news/48455" rel="nofollow external" class="bo">Winter and Spring 2015 courses</a>  <span>are also listed </span><span>based on the schedule of courses,</span><span> but </span><a href="https://wiki.umbc.edu/pages/viewpage.action?pageId=1867862" rel="nofollow external" class="bo">unavailable</a><span>.</span></p>
    <span><ul><li><span><span>Fall 2014 courses will not be migrated until after final grades are submitted. Information about this process will be released after the holiday break. You will still access those courses through the current </span><span>self-hosted Blackboard site.</span></span></li></ul>
    <div><strong>Additional guidelines and instructions are available <a href="https://wiki.umbc.edu/x/woEtAw" rel="nofollow external" class="bo">in this FAQ article</a> or download the FAQ article as <a href="https://wiki.umbc.edu/spaces/flyingpdf/pdfpageexport.action?pageId=53313986" rel="nofollow external" class="bo">a PDF to reference</a>.</strong></div>
    <div><br></div>
    <div><em>Please <a href="http://doit.umbc.edu/request-tracker-rt/doit-myumbc-blackboard/" rel="nofollow external" class="bo">contact DoIT if you have any questions</a>.</em></div></span>
    </div>
    </div>
]]>
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  <Summary>As of December 3, 2014, faculty may access the new Blackboard site during the preview phase of our migration to managed hosting. This preview phase allows faculty to prepare course materials for...</Summary>
  <Website>http://my.umbc.edu/groups/doit/news/48466</Website>
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  <Tag>bb-migration</Tag>
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  <Group token="doit">Division of Information Technology (DoIT)</Group>
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  <Sponsor>Division of Information Technology</Sponsor>
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  <PostedAt>Thu, 04 Dec 2014 10:17:56 -0500</PostedAt>
  <EditAt>Tue, 09 Dec 2014 09:21:46 -0500</EditAt>
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