Transition for Confluence (wiki.umbc.edu) Changes to wiki.umbc.edu, migration plan to Confluence Cloud
Atlassian, the maker of the Confluence software platform, is ending support for its server products in February 2024. Due to this change, we are migrating Confluence, our campus wiki (wiki.umbc.edu) to their Confluence Cloud platform. This migration is planned for mid-December; more information will be published soon on specific timing.

What will change? The Confluence Cloud platform has a modern user interface and introduces some new features. The URL will change as part of this process from wiki.umbc.edu to umbc.atlassian.net/wiki. All links for wiki.umbc.edu will be redirected to the new site at the same location.  If you are a frequent editor of any spaces on wiki.umbc.edu, you will enter the new system as an editor. There will be a process for requesting edit access to the new system once we migrate.

We will freeze all edits to wiki.umbc.edu one week prior to the migration in mid-December, and alert editors and space administrators when the new system is ready to go. After the migration, users will notice some features, terminology, and user interface differences. DoIT is offering support for editors on the new system upon request.

For additional information, please feel free to contact Ally Hepp at ahepp@umbc.edu. To report issues after the migration, please submit a support request at help.umbc.edu.

]]> Atlassian, the maker of the Confluence software platform, is ending support for its server products in February 2024. Due to this change, we are migrating Confluence, our campus wiki... https://dev.my.umbc.edu/api/v0/pixel/news/137068/guest@my.umbc.edu/a7ff65088d1413c8ecbdba1bf4240b35/api/pixel help project Division of Information Technology (DoIT) https://dev.my.umbc.edu/groups/doit https://assets2-dev.my.umbc.edu/system/shared/avatars/groups/000/000/021/d27760c5de12c74b73faec8d0e631acf/xsmall.png?1727453227 https://assets2-dev.my.umbc.edu/system/shared/avatars/groups/000/000/021/d27760c5de12c74b73faec8d0e631acf/original.JPG?1727453227 https://assets1-dev.my.umbc.edu/system/shared/avatars/groups/000/000/021/d27760c5de12c74b73faec8d0e631acf/xxlarge.png?1727453227 https://assets3-dev.my.umbc.edu/system/shared/avatars/groups/000/000/021/d27760c5de12c74b73faec8d0e631acf/xlarge.png?1727453227 https://assets2-dev.my.umbc.edu/system/shared/avatars/groups/000/000/021/d27760c5de12c74b73faec8d0e631acf/large.png?1727453227 https://assets2-dev.my.umbc.edu/system/shared/avatars/groups/000/000/021/d27760c5de12c74b73faec8d0e631acf/medium.png?1727453227 https://assets2-dev.my.umbc.edu/system/shared/avatars/groups/000/000/021/d27760c5de12c74b73faec8d0e631acf/small.png?1727453227 https://assets2-dev.my.umbc.edu/system/shared/avatars/groups/000/000/021/d27760c5de12c74b73faec8d0e631acf/xsmall.png?1727453227 https://assets4-dev.my.umbc.edu/system/shared/avatars/groups/000/000/021/d27760c5de12c74b73faec8d0e631acf/xxsmall.png?1727453227 Division of Information Technology (DoIT) https://assets3-dev.my.umbc.edu/system/shared/thumbnails/news/000/137/068/278aaf86dd9d20e64a343496d9be7c62/xxlarge.jpg?1699975768 https://assets1-dev.my.umbc.edu/system/shared/thumbnails/news/000/137/068/278aaf86dd9d20e64a343496d9be7c62/xlarge.jpg?1699975768 https://assets3-dev.my.umbc.edu/system/shared/thumbnails/news/000/137/068/278aaf86dd9d20e64a343496d9be7c62/large.jpg?1699975768 https://assets1-dev.my.umbc.edu/system/shared/thumbnails/news/000/137/068/278aaf86dd9d20e64a343496d9be7c62/medium.jpg?1699975768 https://assets2-dev.my.umbc.edu/system/shared/thumbnails/news/000/137/068/278aaf86dd9d20e64a343496d9be7c62/small.jpg?1699975768 https://assets4-dev.my.umbc.edu/system/shared/thumbnails/news/000/137/068/278aaf86dd9d20e64a343496d9be7c62/xsmall.jpg?1699975768 https://assets4-dev.my.umbc.edu/system/shared/thumbnails/news/000/137/068/278aaf86dd9d20e64a343496d9be7c62/xxsmall.jpg?1699975768 4 0 true Tue, 14 Nov 2023 10:49:51 -0500 Wed, 08 May 2024 12:46:23 -0400 Quarterly patching downtime - 11/17 & 11/18

As part of our ongoing commitment to security, the Unix Infrastructure group will be conducting its quarterly system patching on Friday, November 17th and Saturday, November 18th.  While many of the systems will be patched without any service disruption, there are some systems which require the downtime of key services.  The schedule below outlines which key services will be offline and for how long.

Friday, 11/17/2023 between 5pm and 10pm (most systems will only be down for a short period during this time):

  • Access to Cyrus (legacy) email (accounts not migrated to UMBC Gmail)
    • All mail will be queued up and delivered after the server is patched
  • All HFS (afs) servers - gl.umbc.edu home directories will be offline
  • Between 9:00pm and 10pm only: Certain software licenses will be unavailable (autodesk, cadence, idl, schrodinger, xilinx, mathematica). 
  • Between 9:00pm and 10pm only: The web hosting environments (virthost) will be partially unavailable (pages will be available but any database calls will not work)
  • Between 5:00pm and 6:30pm only: LDAP-Master and Webadmin will be taken down for system maintenance.  During this time account creations and password changes will be unavailable.  Account authentication and logins will not be affected.
Saturday, 11/18/2023 between 8am and 9am (most systems will only be down for a short period during this time):
  • myUMBC lite page will be up resulting in reduced myUMBC functionality
  • Wiki will be unavailable


Please let us know if you have any concerns or questions.

Thanks!

Tim Champ

Asst. Director of Research and Enterprise Computing
]]> As part of our ongoing commitment to security, the Unix Infrastructure group will be conducting its quarterly system patching on Friday, November 17th and Saturday, November 18th.  While many... https://dev.my.umbc.edu/api/v0/pixel/news/136837/guest@my.umbc.edu/dc7737ec7ace2e247f9bab81dcd0ae39/api/pixel Division of Information Technology (DoIT) https://dev.my.umbc.edu/groups/doit https://assets2-dev.my.umbc.edu/system/shared/avatars/groups/000/000/021/d27760c5de12c74b73faec8d0e631acf/xsmall.png?1727453227 https://assets2-dev.my.umbc.edu/system/shared/avatars/groups/000/000/021/d27760c5de12c74b73faec8d0e631acf/original.JPG?1727453227 https://assets1-dev.my.umbc.edu/system/shared/avatars/groups/000/000/021/d27760c5de12c74b73faec8d0e631acf/xxlarge.png?1727453227 https://assets3-dev.my.umbc.edu/system/shared/avatars/groups/000/000/021/d27760c5de12c74b73faec8d0e631acf/xlarge.png?1727453227 https://assets2-dev.my.umbc.edu/system/shared/avatars/groups/000/000/021/d27760c5de12c74b73faec8d0e631acf/large.png?1727453227 https://assets2-dev.my.umbc.edu/system/shared/avatars/groups/000/000/021/d27760c5de12c74b73faec8d0e631acf/medium.png?1727453227 https://assets2-dev.my.umbc.edu/system/shared/avatars/groups/000/000/021/d27760c5de12c74b73faec8d0e631acf/small.png?1727453227 https://assets2-dev.my.umbc.edu/system/shared/avatars/groups/000/000/021/d27760c5de12c74b73faec8d0e631acf/xsmall.png?1727453227 https://assets4-dev.my.umbc.edu/system/shared/avatars/groups/000/000/021/d27760c5de12c74b73faec8d0e631acf/xxsmall.png?1727453227 Division of Information Technology (DoIT) 0 0 true Mon, 06 Nov 2023 10:52:29 -0500 DoIT's Technology Support Center Hiring for the Fall Are you looking for a part-time job? Come work for us!

The DoIT Technology Support Center is looking to hire additional student consultants to work during the fall semester and beyond. Please see our job description below and visit our job posting on Handshake to apply. (Search for DoIT Technology Support Center Student Consultant.) The application will be open until September 30, 2023.

TSC Student Consultant Job Description

Technology Support Center (TSC) student consultants are the first points of technical contact for the UMBC community and those who do well often go on to work in other areas of the Division of Information Technology (DoIT). Minimally, consultants are expected to provide initial triage and support for a wide range of information technologies including accounts, hardware, instructional technologies, networking, software, telecommunications, and basic web development.


Responsibilities include, but are not limited to the following:

  • Provide technical assistance to users by phone, online and in person;
  • Answer TSC phones in a professional and courteous manner;
  • Create, update and resolve tickets in the Request Tracker (RT) ticketing system;
  • Create, update, suggest and recommend relevant FAQ articles to users (www.umbc.edu/faq);
  • Provide direct assistance to users on technical issues they cannot easily resolve on their own;
  • Respond to all work-related communications in a timely manner;
  • Escalate urgent problems to the Full-Time staff, as appropriate.

Required Skills and Experience

  • Demonstrated ability to effectively communicate by phone or in person.
  • Demonstrated writing ability.
  • Demonstrated ability to achieve successful outcomes in handling difficult situations and customers.
  • Demonstrated analytical and troubleshooting skills.
  • Ability & willingness to learn coupled with a clear understanding of one’s technical abilities, so as to triage and escalate an issue that leads to an effective solution for the user.
 ]]> The DoIT Technology Support Center is looking to hire additional student consultants to work during the fall semester and beyond. Please see our job description below and visit our job posting on... http://doit.umbc.edu/tsc/ https://dev.my.umbc.edu/api/v0/pixel/news/135562/guest@my.umbc.edu/1c5d6a4c06bb850088c7e68620f93694/api/pixel job tsc Division of Information Technology (DoIT) https://dev.my.umbc.edu/groups/doit https://assets2-dev.my.umbc.edu/system/shared/avatars/groups/000/000/021/d27760c5de12c74b73faec8d0e631acf/xsmall.png?1727453227 https://assets2-dev.my.umbc.edu/system/shared/avatars/groups/000/000/021/d27760c5de12c74b73faec8d0e631acf/original.JPG?1727453227 https://assets1-dev.my.umbc.edu/system/shared/avatars/groups/000/000/021/d27760c5de12c74b73faec8d0e631acf/xxlarge.png?1727453227 https://assets3-dev.my.umbc.edu/system/shared/avatars/groups/000/000/021/d27760c5de12c74b73faec8d0e631acf/xlarge.png?1727453227 https://assets2-dev.my.umbc.edu/system/shared/avatars/groups/000/000/021/d27760c5de12c74b73faec8d0e631acf/large.png?1727453227 https://assets2-dev.my.umbc.edu/system/shared/avatars/groups/000/000/021/d27760c5de12c74b73faec8d0e631acf/medium.png?1727453227 https://assets2-dev.my.umbc.edu/system/shared/avatars/groups/000/000/021/d27760c5de12c74b73faec8d0e631acf/small.png?1727453227 https://assets2-dev.my.umbc.edu/system/shared/avatars/groups/000/000/021/d27760c5de12c74b73faec8d0e631acf/xsmall.png?1727453227 https://assets4-dev.my.umbc.edu/system/shared/avatars/groups/000/000/021/d27760c5de12c74b73faec8d0e631acf/xxsmall.png?1727453227 Division of Information Technology https://assets4-dev.my.umbc.edu/system/shared/thumbnails/news/000/135/562/d22e40276ac0a2e09c745d0e247965dd/xxlarge.jpg?1695137999 https://assets3-dev.my.umbc.edu/system/shared/thumbnails/news/000/135/562/d22e40276ac0a2e09c745d0e247965dd/xlarge.jpg?1695137999 https://assets1-dev.my.umbc.edu/system/shared/thumbnails/news/000/135/562/d22e40276ac0a2e09c745d0e247965dd/large.jpg?1695137999 https://assets1-dev.my.umbc.edu/system/shared/thumbnails/news/000/135/562/d22e40276ac0a2e09c745d0e247965dd/medium.jpg?1695137999 https://assets4-dev.my.umbc.edu/system/shared/thumbnails/news/000/135/562/d22e40276ac0a2e09c745d0e247965dd/small.jpg?1695137999 https://assets4-dev.my.umbc.edu/system/shared/thumbnails/news/000/135/562/d22e40276ac0a2e09c745d0e247965dd/xsmall.jpg?1695137999 https://assets4-dev.my.umbc.edu/system/shared/thumbnails/news/000/135/562/d22e40276ac0a2e09c745d0e247965dd/xxsmall.jpg?1695137999 4 0 false Tue, 19 Sep 2023 11:40:42 -0400 Campus Data Center Outage from Storms Last night As a result of the storms and campus power blink, the main campus data center briefly lost power around 11:10pm Tuesday night. The power backup systems for the room carried the load through several surges and brownouts, but on one occasions it was unable to recover quickly enough and all data center systems were taken down. 

Most user-facing services were back up within a few minutes but the infrastructure groups were working through several issues and validating or correcting the state of systems for the next several hours. As of 2:00am we believe almost everything is back online and fully operational. 

One of our central research computing systems, the Ada GPU cluster is only partially online and we will be working to bring it fully back online later this morning. 

If you do experience any issues with IT services in the morning, please put in a ticket through https://rt.umbc.eduor call 410-455-3838 and we will quickly address any lingering problems from the storms or outage. 

We apologize for any inconvenience caused by the outages, and as always, if you have any further questions or would like additional information, please feel free to reach out to me directly. 

Damian Doyle
--
damian@umbc.edu
Deputy CIO
The Division of Information Technology
]]> As a result of the storms and campus power blink, the main campus data center briefly lost power around 11:10pm Tuesday night. The power backup systems for the room carried the load through... https://dev.my.umbc.edu/api/v0/pixel/news/135395/guest@my.umbc.edu/bdc345e223fa90aaf8b1059963f8a984/api/pixel Division of Information Technology (DoIT) https://dev.my.umbc.edu/groups/doit https://assets2-dev.my.umbc.edu/system/shared/avatars/groups/000/000/021/d27760c5de12c74b73faec8d0e631acf/xsmall.png?1727453227 https://assets2-dev.my.umbc.edu/system/shared/avatars/groups/000/000/021/d27760c5de12c74b73faec8d0e631acf/original.JPG?1727453227 https://assets1-dev.my.umbc.edu/system/shared/avatars/groups/000/000/021/d27760c5de12c74b73faec8d0e631acf/xxlarge.png?1727453227 https://assets3-dev.my.umbc.edu/system/shared/avatars/groups/000/000/021/d27760c5de12c74b73faec8d0e631acf/xlarge.png?1727453227 https://assets2-dev.my.umbc.edu/system/shared/avatars/groups/000/000/021/d27760c5de12c74b73faec8d0e631acf/large.png?1727453227 https://assets2-dev.my.umbc.edu/system/shared/avatars/groups/000/000/021/d27760c5de12c74b73faec8d0e631acf/medium.png?1727453227 https://assets2-dev.my.umbc.edu/system/shared/avatars/groups/000/000/021/d27760c5de12c74b73faec8d0e631acf/small.png?1727453227 https://assets2-dev.my.umbc.edu/system/shared/avatars/groups/000/000/021/d27760c5de12c74b73faec8d0e631acf/xsmall.png?1727453227 https://assets4-dev.my.umbc.edu/system/shared/avatars/groups/000/000/021/d27760c5de12c74b73faec8d0e631acf/xxsmall.png?1727453227 Division of Information Technology (DoIT) 1 0 false Wed, 13 Sep 2023 02:04:10 -0400 Major Campus Network Fiber Cut Thursday 8/31 Yesterday morning around 11am the campus suffered a cut to its main fiber optic cable feed that provides Internet connectivity to the campus. The cable was damaged by construction crews located a few miles outside of campus working on a nearby roadway where the cable was buried. Despite the abrupt loss of service to both the main Internet and the national high speed research and education network, all network services failed over automatically to our backup connections. 

Everyone may have noticed a 30 second blip in service as all of the connections automatically failed over. 

I wanted to thank the network team for their work having built such a resilient network over the years as well as their work throughout the day yesterday identifying the cause of the issue, pinpointing the exact location of the damage and working with crews to expedite the repairs. Our fiber was repaired around 1am and everything was switched back to our primary links. 

If anyone has questions about the outage, the campus internet connections, or anything else related to this, please don't hesitate to contact me.  

Damian Doyle
--
Deputy CIO
Division of Information Technology
damian@umbc.edu

]]> Yesterday morning around 11am the campus suffered a cut to its main fiber optic cable feed that provides Internet connectivity to the campus. The cable was damaged by construction crews located a... https://dev.my.umbc.edu/api/v0/pixel/news/135056/guest@my.umbc.edu/d722fb5121759d0b7c16f8fa5ed9b7d0/api/pixel Division of Information Technology (DoIT) https://dev.my.umbc.edu/groups/doit https://assets2-dev.my.umbc.edu/system/shared/avatars/groups/000/000/021/d27760c5de12c74b73faec8d0e631acf/xsmall.png?1727453227 https://assets2-dev.my.umbc.edu/system/shared/avatars/groups/000/000/021/d27760c5de12c74b73faec8d0e631acf/original.JPG?1727453227 https://assets1-dev.my.umbc.edu/system/shared/avatars/groups/000/000/021/d27760c5de12c74b73faec8d0e631acf/xxlarge.png?1727453227 https://assets3-dev.my.umbc.edu/system/shared/avatars/groups/000/000/021/d27760c5de12c74b73faec8d0e631acf/xlarge.png?1727453227 https://assets2-dev.my.umbc.edu/system/shared/avatars/groups/000/000/021/d27760c5de12c74b73faec8d0e631acf/large.png?1727453227 https://assets2-dev.my.umbc.edu/system/shared/avatars/groups/000/000/021/d27760c5de12c74b73faec8d0e631acf/medium.png?1727453227 https://assets2-dev.my.umbc.edu/system/shared/avatars/groups/000/000/021/d27760c5de12c74b73faec8d0e631acf/small.png?1727453227 https://assets2-dev.my.umbc.edu/system/shared/avatars/groups/000/000/021/d27760c5de12c74b73faec8d0e631acf/xsmall.png?1727453227 https://assets4-dev.my.umbc.edu/system/shared/avatars/groups/000/000/021/d27760c5de12c74b73faec8d0e631acf/xxsmall.png?1727453227 Division of Information Technology (DoIT) 6 0 false Fri, 01 Sep 2023 16:21:59 -0400 DoIT gl.umbc.edu Server to Require Duo MFA

GL (gl.umbc.edu) is UMBC's student general access Unix system which is often used for classes.


Now that all faculty, staff and students are enrolled in Duo, beginning today, logging in to GL will require the user to complete a Duo multi-factor authentication (MFA) check, similar to logging in to any UMBC web resource. 


Duo addresses several critical security issues for our community. Each year we see a growing trend of accounts being compromised, which often results in losing access to accounts through identity theft, or losing money through various scams. Often compromised accounts are used for phishing and spam emails. The use of Duo goes a long way in preventing these problems.

Please let us know if you have any questions or concerns,

Todd Haddaway

Division of Information Technology

]]> GL (gl.umbc.edu) is UMBC's student general access Unix system which is often used for classes. Now that all faculty, staff and students are enrolled in Duo, beginning today, logging in to GL... https://dev.my.umbc.edu/api/v0/pixel/news/134943/guest@my.umbc.edu/a5b2c77f84062fc6c43d619bbda07c45/api/pixel Division of Information Technology (DoIT) https://dev.my.umbc.edu/groups/doit https://assets2-dev.my.umbc.edu/system/shared/avatars/groups/000/000/021/d27760c5de12c74b73faec8d0e631acf/xsmall.png?1727453227 https://assets2-dev.my.umbc.edu/system/shared/avatars/groups/000/000/021/d27760c5de12c74b73faec8d0e631acf/original.JPG?1727453227 https://assets1-dev.my.umbc.edu/system/shared/avatars/groups/000/000/021/d27760c5de12c74b73faec8d0e631acf/xxlarge.png?1727453227 https://assets3-dev.my.umbc.edu/system/shared/avatars/groups/000/000/021/d27760c5de12c74b73faec8d0e631acf/xlarge.png?1727453227 https://assets2-dev.my.umbc.edu/system/shared/avatars/groups/000/000/021/d27760c5de12c74b73faec8d0e631acf/large.png?1727453227 https://assets2-dev.my.umbc.edu/system/shared/avatars/groups/000/000/021/d27760c5de12c74b73faec8d0e631acf/medium.png?1727453227 https://assets2-dev.my.umbc.edu/system/shared/avatars/groups/000/000/021/d27760c5de12c74b73faec8d0e631acf/small.png?1727453227 https://assets2-dev.my.umbc.edu/system/shared/avatars/groups/000/000/021/d27760c5de12c74b73faec8d0e631acf/xsmall.png?1727453227 https://assets4-dev.my.umbc.edu/system/shared/avatars/groups/000/000/021/d27760c5de12c74b73faec8d0e631acf/xxsmall.png?1727453227 Division of Information Technology (DoIT) 1 3 true Tue, 29 Aug 2023 16:28:22 -0400 Departmental shared drive downtime 8/19 As part of our continuing commitment to security the servers that provide the department network shared drives need to be taken down so the operating system can be upgraded and patched.

This Saturday, August 19th at 9:00pm, these servers will be taken off-line. This will impact connectivity to all network shared drives with letters I: through Z: with the exception of the P: (Peoplesoft) drive. Connectivity to the shared drives should be fully restored by 11:00pm that evening. While there is no action required for end users, people may want to reboot their machine Monday morning to ensure all the drive mappings reconnect properly.

Please let us know if you have any concerns or questions.

Vladimir Plotkin
Manager for Windows Infrastructure


]]> As part of our continuing commitment to security the servers that provide the department network shared drives need to be taken down so the operating system can be upgraded and patched. This... https://dev.my.umbc.edu/api/v0/pixel/news/134738/guest@my.umbc.edu/1f1ccf616ea1e70b80df9c11e6864ccf/api/pixel Division of Information Technology (DoIT) https://dev.my.umbc.edu/groups/doit https://assets2-dev.my.umbc.edu/system/shared/avatars/groups/000/000/021/d27760c5de12c74b73faec8d0e631acf/xsmall.png?1727453227 https://assets2-dev.my.umbc.edu/system/shared/avatars/groups/000/000/021/d27760c5de12c74b73faec8d0e631acf/original.JPG?1727453227 https://assets1-dev.my.umbc.edu/system/shared/avatars/groups/000/000/021/d27760c5de12c74b73faec8d0e631acf/xxlarge.png?1727453227 https://assets3-dev.my.umbc.edu/system/shared/avatars/groups/000/000/021/d27760c5de12c74b73faec8d0e631acf/xlarge.png?1727453227 https://assets2-dev.my.umbc.edu/system/shared/avatars/groups/000/000/021/d27760c5de12c74b73faec8d0e631acf/large.png?1727453227 https://assets2-dev.my.umbc.edu/system/shared/avatars/groups/000/000/021/d27760c5de12c74b73faec8d0e631acf/medium.png?1727453227 https://assets2-dev.my.umbc.edu/system/shared/avatars/groups/000/000/021/d27760c5de12c74b73faec8d0e631acf/small.png?1727453227 https://assets2-dev.my.umbc.edu/system/shared/avatars/groups/000/000/021/d27760c5de12c74b73faec8d0e631acf/xsmall.png?1727453227 https://assets4-dev.my.umbc.edu/system/shared/avatars/groups/000/000/021/d27760c5de12c74b73faec8d0e631acf/xxsmall.png?1727453227 Division of Information Technology (DoIT) 1 0 true Wed, 16 Aug 2023 16:38:30 -0400 FA2023 Instructional Technology Update

The UMBC Instructional Technology Update is provided by the Division of Information Technology for students, faculty and staff. If you have questions or need help, please consult the Blackboard Help FAQs or directly at www.umbc.edu/blackboard/help.  You can also contact the Technology Support Center at 410.455.3838 or submit an RT (Request Tracker) ticket via the myUMBC Help Menu or directly at my.umbc.edu/help.


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]]> The UMBC Instructional Technology Update is provided by the Division of Information Technology for students, faculty and staff. If you have questions or need help, please consult the Blackboard... https://dev.my.umbc.edu/api/v0/pixel/news/134736/guest@my.umbc.edu/57a98edd0e25701dd370fff0dd3bbd06/api/pixel doit-news fa2023 Division of Information Technology (DoIT) https://dev.my.umbc.edu/groups/doit https://assets2-dev.my.umbc.edu/system/shared/avatars/groups/000/000/021/d27760c5de12c74b73faec8d0e631acf/xsmall.png?1727453227 https://assets2-dev.my.umbc.edu/system/shared/avatars/groups/000/000/021/d27760c5de12c74b73faec8d0e631acf/original.JPG?1727453227 https://assets1-dev.my.umbc.edu/system/shared/avatars/groups/000/000/021/d27760c5de12c74b73faec8d0e631acf/xxlarge.png?1727453227 https://assets3-dev.my.umbc.edu/system/shared/avatars/groups/000/000/021/d27760c5de12c74b73faec8d0e631acf/xlarge.png?1727453227 https://assets2-dev.my.umbc.edu/system/shared/avatars/groups/000/000/021/d27760c5de12c74b73faec8d0e631acf/large.png?1727453227 https://assets2-dev.my.umbc.edu/system/shared/avatars/groups/000/000/021/d27760c5de12c74b73faec8d0e631acf/medium.png?1727453227 https://assets2-dev.my.umbc.edu/system/shared/avatars/groups/000/000/021/d27760c5de12c74b73faec8d0e631acf/small.png?1727453227 https://assets2-dev.my.umbc.edu/system/shared/avatars/groups/000/000/021/d27760c5de12c74b73faec8d0e631acf/xsmall.png?1727453227 https://assets4-dev.my.umbc.edu/system/shared/avatars/groups/000/000/021/d27760c5de12c74b73faec8d0e631acf/xxsmall.png?1727453227 Division of Information Technology (DoIT) 0 0 true Wed, 16 Aug 2023 15:49:41 -0400 Quarterly patching downtime - 8/18 & 8/19

As part of our ongoing commitment to security, the Unix Infrastructure group will be conducting its quarterly system patching on Friday, August 18th and Saturday, August 19th.  While many of the systems will be patched without any service disruption, there are some systems which require the downtime of key services.  The schedule below outlines which key services will be offline and for how long.

Friday, 08/18/2023 between 5pm and 10pm (most systems will only be down for a short period during this time):

  • Access to Cyrus (legacy) email (accounts not migrated to UMBC Gmail)
    • All mail will be queued up and delivered after the server is patched
  • All HFS (afs) servers - gl.umbc.edu home directories will be offline
  • Between 9:00pm and 10pm only: Certain software licenses will be unavailable (autodesk, cadence, idl, schrodinger, xilinx, mathematica). 
  • Between 9:00pm and 10pm only: The web hosting environments (virthost) will be partially unavailable (pages will be available but any database calls will not work)
  • Between 5:00pm and 6:30pm only: LDAP-Master and Webadmin will be taken down for system maintenance.  During this time account creations and password changes will be unavailable.  Account authentication and logins will not be affected.
Saturday, 08/19/2023 between 8am and 9am (most systems will only be down for a short period during this time):
  • myUMBC lite page will be up resulting in reduced myUMBC functionality
  • Wiki will be unavailable


Please let us know if you have any concerns or questions.

Thanks!

Tim Champ

Asst. Director of Research and Enterprise Computing
]]> As part of our ongoing commitment to security, the Unix Infrastructure group will be conducting its quarterly system patching on Friday, August 18th and Saturday, August 19th.  While many of... https://dev.my.umbc.edu/api/v0/pixel/news/134627/guest@my.umbc.edu/6327e54c93d9c1c7f52c0eb108a9b8c5/api/pixel Division of Information Technology (DoIT) https://dev.my.umbc.edu/groups/doit https://assets2-dev.my.umbc.edu/system/shared/avatars/groups/000/000/021/d27760c5de12c74b73faec8d0e631acf/xsmall.png?1727453227 https://assets2-dev.my.umbc.edu/system/shared/avatars/groups/000/000/021/d27760c5de12c74b73faec8d0e631acf/original.JPG?1727453227 https://assets1-dev.my.umbc.edu/system/shared/avatars/groups/000/000/021/d27760c5de12c74b73faec8d0e631acf/xxlarge.png?1727453227 https://assets3-dev.my.umbc.edu/system/shared/avatars/groups/000/000/021/d27760c5de12c74b73faec8d0e631acf/xlarge.png?1727453227 https://assets2-dev.my.umbc.edu/system/shared/avatars/groups/000/000/021/d27760c5de12c74b73faec8d0e631acf/large.png?1727453227 https://assets2-dev.my.umbc.edu/system/shared/avatars/groups/000/000/021/d27760c5de12c74b73faec8d0e631acf/medium.png?1727453227 https://assets2-dev.my.umbc.edu/system/shared/avatars/groups/000/000/021/d27760c5de12c74b73faec8d0e631acf/small.png?1727453227 https://assets2-dev.my.umbc.edu/system/shared/avatars/groups/000/000/021/d27760c5de12c74b73faec8d0e631acf/xsmall.png?1727453227 https://assets4-dev.my.umbc.edu/system/shared/avatars/groups/000/000/021/d27760c5de12c74b73faec8d0e631acf/xxsmall.png?1727453227 Division of Information Technology (DoIT) 1 0 true Thu, 10 Aug 2023 14:02:28 -0400 DoIT's Technology Support Center Hiring for the Fall Are you looking for a part-time job? Come work for us!

The DoIT Technology Support Center is looking to hire additional student consultants to work during the fall semester and beyond. Please see our job description below and visit our job posting on Handshake to apply. (Search for DoIT Technology Support Center Student Consultant.) The application will be open until June 30, 2023.

TSC Student Consultant Job Description

Technology Support Center (TSC) student consultants are the first points of technical contact for the UMBC community and those who do well often go on to work in other areas of the Division of Information Technology (DoIT). Minimally, consultants are expected to provide initial triage and support for a wide range of information technologies including accounts, hardware, instructional technologies, networking, software, telecommunications, and basic web development.


Responsibilities include, but are not limited to the following:

  • Provide technical assistance to users by phone, online and in person;
  • Answer TSC phones in a professional and courteous manner;
  • Create, update and resolve tickets in the Request Tracker (RT) ticketing system;
  • Create, update, suggest and recommend relevant FAQ articles to users (www.umbc.edu/faq);
  • Provide direct assistance to users on technical issues they cannot easily resolve on their own;
  • Respond to all work-related communications in a timely manner;
  • Escalate urgent problems to the Full-Time staff, as appropriate.

Required Skills and Experience

  • Demonstrated ability to effectively communicate by phone or in person.
  • Demonstrated writing ability.
  • Demonstrated ability to achieve successful outcomes in handling difficult situations and customers.
  • Demonstrated analytical and troubleshooting skills.
  • Ability & willingness to learn coupled with a clear understanding of one’s technical abilities, so as to triage and escalate an issue that leads to an effective solution for the user.
 ]]> The DoIT Technology Support Center is looking to hire additional student consultants to work during the fall semester and beyond. Please see our job description below and visit our job posting on... http://doit.umbc.edu/tsc/ https://dev.my.umbc.edu/api/v0/pixel/news/134047/guest@my.umbc.edu/324731430de42c0b810cd570183a694c/api/pixel job tsc Division of Information Technology (DoIT) https://dev.my.umbc.edu/groups/doit https://assets2-dev.my.umbc.edu/system/shared/avatars/groups/000/000/021/d27760c5de12c74b73faec8d0e631acf/xsmall.png?1727453227 https://assets2-dev.my.umbc.edu/system/shared/avatars/groups/000/000/021/d27760c5de12c74b73faec8d0e631acf/original.JPG?1727453227 https://assets1-dev.my.umbc.edu/system/shared/avatars/groups/000/000/021/d27760c5de12c74b73faec8d0e631acf/xxlarge.png?1727453227 https://assets3-dev.my.umbc.edu/system/shared/avatars/groups/000/000/021/d27760c5de12c74b73faec8d0e631acf/xlarge.png?1727453227 https://assets2-dev.my.umbc.edu/system/shared/avatars/groups/000/000/021/d27760c5de12c74b73faec8d0e631acf/large.png?1727453227 https://assets2-dev.my.umbc.edu/system/shared/avatars/groups/000/000/021/d27760c5de12c74b73faec8d0e631acf/medium.png?1727453227 https://assets2-dev.my.umbc.edu/system/shared/avatars/groups/000/000/021/d27760c5de12c74b73faec8d0e631acf/small.png?1727453227 https://assets2-dev.my.umbc.edu/system/shared/avatars/groups/000/000/021/d27760c5de12c74b73faec8d0e631acf/xsmall.png?1727453227 https://assets4-dev.my.umbc.edu/system/shared/avatars/groups/000/000/021/d27760c5de12c74b73faec8d0e631acf/xxsmall.png?1727453227 Division of Information Technology https://assets4-dev.my.umbc.edu/system/shared/thumbnails/news/000/134/047/76f85602ebde0e3f2f79423051aae8eb/xxlarge.jpg?1686942445 https://assets1-dev.my.umbc.edu/system/shared/thumbnails/news/000/134/047/76f85602ebde0e3f2f79423051aae8eb/xlarge.jpg?1686942445 https://assets4-dev.my.umbc.edu/system/shared/thumbnails/news/000/134/047/76f85602ebde0e3f2f79423051aae8eb/large.jpg?1686942445 https://assets3-dev.my.umbc.edu/system/shared/thumbnails/news/000/134/047/76f85602ebde0e3f2f79423051aae8eb/medium.jpg?1686942445 https://assets2-dev.my.umbc.edu/system/shared/thumbnails/news/000/134/047/76f85602ebde0e3f2f79423051aae8eb/small.jpg?1686942445 https://assets4-dev.my.umbc.edu/system/shared/thumbnails/news/000/134/047/76f85602ebde0e3f2f79423051aae8eb/xsmall.jpg?1686942445 https://assets4-dev.my.umbc.edu/system/shared/thumbnails/news/000/134/047/76f85602ebde0e3f2f79423051aae8eb/xxsmall.jpg?1686942445 0 0 false Fri, 16 Jun 2023 15:08:09 -0400