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  <NewsItem contentIssues="false" id="96068" important="false" status="posted" url="https://dev.my.umbc.edu/groups/dosait/posts/96068">
  <Title>Jack Malone retires</Title>
  <Tagline>Congratulations!</Tagline>
  <Body>
    <![CDATA[
    <div class="html-content">Jack Malone is retiring from DoIT AV Services. When he arrived on campus on September 10, 2001, this was going to be "just a job," but it turned out to be much more. Jack became an informal mentor to countless student employees, many becoming lifelong friends, visiting over a decade after graduation. He supported instructors, and installed AV systems and digital signage all over campus. It is virtually impossible to have not benefited from his handiwork, which also saved the campus tens of thousands of dollars. His proudest achievement was the work he performed with Student Disability Services, creating custom AV solutions to give  challenged students the best in-classroom experience possible. He has made an important and lasting impression on his coworkers, clients, and the campus community, and will be missed greatly. We wish him the best!</div>
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  <Summary>Jack Malone is retiring from DoIT AV Services. When he arrived on campus on September 10, 2001, this was going to be "just a job," but it turned out to be much more. Jack became an informal mentor...</Summary>
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  <Sponsor>Division of Information Technology (DoIT)</Sponsor>
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  <PostedAt>Fri, 25 Sep 2020 12:26:37 -0400</PostedAt>
  <EditAt>Fri, 25 Sep 2020 12:27:18 -0400</EditAt>
</NewsItem>
  <NewsItem contentIssues="false" id="95878" important="false" status="posted" url="https://dev.my.umbc.edu/groups/dosait/posts/95878">
    <Title>Webex Breakout Sessions</Title>
    <Tagline>Webex Meetings breakout sessions now available!</Tagline>
    <Body>
      <![CDATA[
          <div class="html-content"><span><span>Cisco released an update to the Webex Meetings application to include Breakout Sessions within your Meetings. Here you can find information describing the </span><a href="https://help.webex.com/en-us/nroo6fs/Webex-Meetings-Breakout-Sessions" rel="nofollow external" class="bo"><span>features, roles, and a guide</span></a><span> to using breakout sessions.  Additionally please see this </span><a href="https://help.webex.com/en-us/nics5vf/Webex-Meetings-Known-Issues-and-Limitations-for-Breakout-Sessions" rel="nofollow external" class="bo"><span>link</span></a><span> for current known issues and limitations within these new features. This product will be regularly updated and evolve over the upcoming weeks. For example: no video sharing in Breakout Sessions - yet.</span></span></div>
      ]]>
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    <Summary>Cisco released an update to the Webex Meetings application to include Breakout Sessions within your Meetings. Here you can find information describing the features, roles, and a guide to using...</Summary>
    <Website>https://wiki.umbc.edu/x/uoNGBg</Website>
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    <Sponsor>Division of Information Technology (DoIT)</Sponsor>
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    <PostedAt>Thu, 17 Sep 2020 14:12:34 -0400</PostedAt>
  </NewsItem>
  <NewsItem contentIssues="true" id="95096" important="false" status="posted" url="https://dev.my.umbc.edu/groups/dosait/posts/95096">
  <Title>Blackboard Predict to be Sunset</Title>
  <Tagline>And rolling out a new model that helps students earlier!</Tagline>
  <Body>
    <![CDATA[
    <div class="html-content"><span><p><span>Blackboard Predict (BB Predict) is a subscription-based predictive model designed to identify students at risk of receiving a grade of D or F in a course.  UMBC has a long partnership with Blackboard and had an active advisory role in the development of this tool.  While the product produced was high quality, it has been lightly used (although more recently DoIT has </span><a href="https://doit.umbc.edu/news/?id=65634" rel="nofollow external" class="bo"><span>partnered</span></a><span> with individual faculty and staff to explore ways to use it as part of our student success efforts and as a complement to our First Year Intervention Alert Program).  </span></p>
    <p><span>Given current usage and financial constraints, we have made the decision to sunset BB Predict and will not renew our subscription.</span></p>
    <p><span>One factor that limited the usefulness of BB Predict to improve student success through better early alerts is simple.  The model’s predictions only become precise enough to use with confidence at the semester's midpoint and are not “early enough.”  Recognizing that the earlier at-risk students can be identified with precision, the more time we have to help them and the greater the likelihood of their success, the Data Science Team within DoIT and supported by the Provost’s office constructed our own model, now called UMBC Predict.  The team’s goal was to increase the precision of the model’s estimates earlier in the semester, in this case, </span><span>four weeks</span><span> from the first day of classes, to allow for greater opportunities for students to seek assistance or change their approach to the class, and for these changes or assistance to have an impact.</span></p>
    <p><span>UMBC Predict does not attempt to replicate the model and platform of our vendor partner.  The strategy employed by the Data Science Team was to focus on fewer courses in the initial stages of the work.  In particular, the team focused on courses with elevated DFW rates, large numbers of students, and importantly, courses where instructors make relatively heavy use of our learning management system (Blackboard) to engage students and to record assignments and grades throughout the semester.  It has always been true that instructors’ use of the learning management system provides valuable information to students about their progress in the course, but it is also the case that these interactions provide important information that the predictive model can use to sharpen predictions at an earlier point in the semester.</span></p>
    <p><span>A second important factor underlying our decision to sunset BB Predict is pragmatic and necessary.  With the current pandemic and its associated negative effects upon the state budget, reducing our expenditure on a subscription-based model in favor of an internal model with equivalent or better performance for certain courses allows us to maintain our support for students while freeing up resources to support people and programs.</span></p>
    <p><span>UMBC Predict is already being integrated into department-level enhanced early alert programs on a pilot basis.  This term, faculty in the Mathematics and Statistics Department and the Dean’s Office in the College of Mathematical and Natural Sciences plan to partner with DoIT and the Analytics and Business Intelligence Group to use targeted communications to students who may be at risk after four weeks.  The communication, delivered over the course instructor’s signature, encourages students to take advantage of their office hours along with other tips developed by the Academic Success Center to improve students’ chances of success both in the course and at UMBC.</span></p>
    <div><span><br></span></div></span></div>
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  <Summary>Blackboard Predict (BB Predict) is a subscription-based predictive model designed to identify students at risk of receiving a grade of D or F in a course.  UMBC has a long partnership with...</Summary>
  <Website>https://doit.umbc.edu/Analytics/</Website>
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  <Tag>analytics</Tag>
  <Group token="doit">Division of Information Technology (DoIT)</Group>
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  <Sponsor>Division of Information Technology (DoIT)</Sponsor>
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  <PostedAt>Mon, 24 Aug 2020 13:59:56 -0400</PostedAt>
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  <NewsItem contentIssues="false" id="94967" important="false" status="posted" url="https://dev.my.umbc.edu/groups/dosait/posts/94967">
  <Title>FA2020 Instructional Technology Update</Title>
  <Body>
    <![CDATA[
    <div class="html-content"><span><p><span>The UMBC Instructional Technology Update is provided by the </span><a href="http://umbc.edu/doit" rel="nofollow external" class="bo"><span>Division of Information Technology</span></a><span> for students, faculty and staff. If you have questions or need help, please consult the </span><a href="https://wiki.umbc.edu/display/faq/Blackboard" rel="nofollow external" class="bo"><span>Blackboard Help FAQs</span></a><span> or directly at </span><a href="http://www.umbc.edu/blackboard/help" rel="nofollow external" class="bo"><span>www.umbc.edu/blackboard/help</span></a><span>.  You can also contact the </span><a href="http://doit.umbc.edu/tsc" rel="nofollow external" class="bo"><span>Technology Support Center</span></a><span> at 410.455.3838 or </span><a href="https://wiki.umbc.edu/pages/viewpage.action?pageId=1867859" rel="nofollow external" class="bo"><span>submit an RT (Request Tracker) ticket</span></a><span> via the </span><a href="https://rt.umbc.edu/UMBC/RequestHelp.html" rel="nofollow external" class="bo"><span>myUMBC Help Menu</span></a><span> or directly at </span><a href="http://my.umbc.edu/help" rel="nofollow external" class="bo"><span>my.umbc.edu/help</span></a><span>.</span></p>
    <p><span><strong>HEADLINES</strong></span></p>
    <p><span>What’s New</span></p>
    <ul>
    <li><p><a href="https://news.umbc.edu/umbc-faculty-on-a-mission-to-prepare-robust-high-quality-online-classes-for-fall-semester/" rel="nofollow external" class="bo"><span>UMBC faculty on a mission to prepare robust, high-quality online classes for fall </span></a></p></li>
    <li><p><a href="https://doit.umbc.edu/news/?id=94919" rel="nofollow external" class="bo"><span>New PIVOT Site Launched for Faculty Professional Development</span></a></p></li>
    <li><p><a href="https://docs.google.com/document/d/1xWWGAR8qEzKYr7qaVHoEhvO6lyXIyn6M3M7EFZPJQgA/edit?usp=sharing" rel="nofollow external" class="bo"><span>Recommended Template Language for Inclusion in Syllabi on Blackboard for Fall 2020</span></a></p></li>
    <li><p><a href="https://doit.umbc.edu/news/?id=93025" rel="nofollow external" class="bo"><span>New Bb Annotate refreshes inline grading tool for SU2020</span></a><span>   </span></p></li>
    <li><p><a href="https://doit.umbc.edu/news/?tag=ultra-update" rel="nofollow external" class="bo"><span>What’s new in Ultra for FA2020?</span></a></p></li>
    <li><p><a href="https://doit.umbc.edu/news/?id=94934" rel="nofollow external" class="bo"><span>Create a +1 strategy and support diverse learning styles</span></a><span>  </span></p></li>
    <li><p><span><a href="https://doit.umbc.edu/news/?id=94493" rel="nofollow external" class="bo">FA2020 Courses Created in Blackboard on July 27, 2020</a></span></p></li>
    </ul>
    <p><span>Academic Continuity</span></p>
    <ul>
    <li><p><a href="https://pivot.umbc.edu/pivot-live/" rel="nofollow external" class="bo"><span>May 4-8 &amp; August 10-14 PIVOT Live webinar recordings available</span></a><span> [</span><span>my</span><span>UMBC login req’d]  </span></p></li>
    <li><p><a href="https://doit.umbc.edu/news/?id=94858" rel="nofollow external" class="bo"><span>Refresh &amp; Expand PIVOT Knowledge with New Solo Lessons</span></a></p></li>
    <li><p><a href="https://doit.umbc.edu/news/?id=91642" rel="nofollow external" class="bo"><span>Effective practices for managing the live virtual classroom</span></a></p></li>
    <li><p><a href="https://doit.umbc.edu/news/?id=91035" rel="nofollow external" class="bo"><span>Using Respondus Tools to Address Integrity of Online Tests</span></a></p></li>
    <li><p><span><a href="https://doit.umbc.edu/news/?id=91804" rel="nofollow external" class="bo">UMBC Online: By the Numbers</a></span></p></li>
    </ul>
    <p><span>Training &amp; Professional Development (</span><a href="https://my3.my.umbc.edu/groups/instructional-technology/events" rel="nofollow external" class="bo"><span>view all events</span></a><span>)</span></p>
    <ul>
    <li><p><a href="https://my3.my.umbc.edu/groups/instructional-technology/events?mode=upcoming&amp;tag=start-of-semester-sprint" rel="nofollow external" class="bo"><span>Start of Semester Faculty Sprint</span></a><span>: August 21</span></p></li>
    <li><p><a href="https://my3.my.umbc.edu/groups/instructional-technology/events?mode=upcoming&amp;tag=essentials" rel="nofollow external" class="bo"><span>Essentials Series</span></a><span>: VoiceThread, Panopto, Bb Original </span></p></li>
    <li><p><a href="https://my3.my.umbc.edu/groups/instructional-technology/events?mode=upcoming&amp;tag=skill-builder" rel="nofollow external" class="bo"><span>Skill Builder Series</span></a><span>: Collaborate, Ultra</span></p></li>
    <li><p><a href="https://my3.my.umbc.edu/groups/instructional-technology/events?mode=upcoming&amp;tag=webex" rel="nofollow external" class="bo"><span>Webex</span></a><span> (Basics, Advanced, Teams, Events) &amp; </span><a href="https://my3.my.umbc.edu/groups/instructional-technology/events?mode=upcoming&amp;tag=vde" rel="nofollow external" class="bo"><span>Virtual Desktop Environment</span></a><span> </span></p></li>
    </ul>
    <p><span>Other DoIT News</span></p>
    <ul>
    <li>
    <a href="https://doit.umbc.edu/news/?id=94812" rel="nofollow external" class="bo"><span>DoIT offers start of semester student technology sprints</span></a><span> </span>
    </li>
    <li>
    <a href="https://doit.umbc.edu/news/?id=94318" rel="nofollow external" class="bo"><span>USM sponsoring access to virtual lab environment</span></a><span> - No cost to students!</span>
    </li>
    <li>
    <a href="https://doit.umbc.edu/news/?id=94746" rel="nofollow external" class="bo"><span>Free 3-day conference on virtual labs for Online STEM </span></a><span>(Aug 19-21)</span>
    </li>
    <li>
    <a href="https://doit.umbc.edu/news/?id=94259" rel="nofollow external" class="bo"><span>Tips for online purchasing during COVID-19</span></a><span> </span>
    </li>
    <li><a href="https://doit.umbc.edu/news/?id=93552" rel="nofollow external" class="bo"><span>Protecting sensitive data during telework</span></a></li>
    </ul>
    <p><span>As always, if you have any questions, please consider the following options:</span></p>
    <ul>
    <li><p><a href="https://doit.umbc.edu/itnm/academic-continuity/" rel="nofollow external" class="bo"><span>Academic Continuity</span></a><span> | </span><a href="https://fdc.umbc.edu/resources/keep-on-teaching/" rel="nofollow external" class="bo"><span>Keep On Teaching</span></a><span> | </span><a href="https://doit.umbc.edu/students" rel="nofollow external" class="bo"><span>Student Technology Resources</span></a><span> </span></p></li>
    <li><p><a href="http://www.umbc.edu/faq" rel="nofollow external" class="bo"><span>Check our extensive FAQ collection</span></a><span> </span></p></li>
    <ul><li><p><a href="https://wiki.umbc.edu/x/LohnB" rel="nofollow external" class="bo"><span>What’s new in Ultra?</span></a><span> | </span><a href="https://wiki.umbc.edu/x/bwrSAQ" rel="nofollow external" class="bo"><span>Known Issues</span></a><span> </span></p></li></ul>
    <li><p><a href="http://my.umbc.edu/go/request-help" rel="nofollow external" class="bo"><span>Open a ticket via RT</span></a></p></li>
    <li><p><span>Follow the </span><a href="http://my.umbc.edu/groups/instructional-technology" rel="nofollow external" class="bo"><span>Instructional Technology</span></a><span> &amp; </span><a href="http://my.umbc.edu/groups/doit" rel="nofollow external" class="bo"><span>DoIT</span></a><span> myUMBC groups</span></p></li>
    <li><p><a href="http://doit.umbc.edu/itnm/staff/" rel="nofollow external" class="bo"><span>Request a consult</span></a><span> with instructional technology staff</span></p></li>
    </ul>
    <br><span>Keep up with Ultra: </span><a href="https://my.umbc.edu/go/ultra" rel="nofollow external" class="bo"><span>umbc.edu/go/ultra</span></a></span></div>
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  <Summary>The UMBC Instructional Technology Update is provided by the Division of Information Technology for students, faculty and staff. If you have questions or need help, please consult the Blackboard...</Summary>
  <Website>https://my3.my.umbc.edu/groups/doit/posts/94967</Website>
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  <Tag>instructional-technology</Tag>
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  <PostedAt>Wed, 19 Aug 2020 21:22:28 -0400</PostedAt>
  <EditAt>Tue, 08 Mar 2022 16:17:55 -0500</EditAt>
</NewsItem>
  <NewsItem contentIssues="false" id="94900" important="true" status="posted" url="https://dev.my.umbc.edu/groups/dosait/posts/94900">
  <Title>DocuSign Hourly Limit Issue Update</Title>
  <Body>
    <![CDATA[
    <div class="html-content">
    <blockquote><div>Over the last week UMBC has experienced a large increase in the use of DocuSign as we gear up for the Fall semester.</div></blockquote>
    <div><br></div>
    <div>The DocuSign service had issues with this volume and many of you got the hourly limit error message below and had to retry later when our hourly limit got refreshed. <br>
    </div>
    <div><ul><li><span>HOURLY_APIINVOCATION_LIMIT_EXCEEDED</span></li></ul></div>
    <div>After many back and forth interactions between UMBC and DocuSign I am happy to announce that  our hourly limit of 1,000 has been increased permanently to 4,000. <br>
    </div>
    <div><br></div>
    <div>This is great progress over the default limit of 1,000 but DoIT staff will continue to monitor the situation closely. <br>
    </div>
    <div><br></div>
    <div>We have also engaged our partners via Internet2 to make this a discussion item for both increased limits and also quicker response when a limit has been reached.<br><div>
    <div><br></div>
    <div>I appreciate everyone's patience and feedback and I am looking forward to a successful Fall Opening. <br>
    </div>
    <div><br></div>
    <div>Thank you</div>
    <div><br></div>
    <div>Joe Kirby</div>
    <div>AVP, Business Systems, DoIT </div>
    </div>
    </div>
    
    
    
    <h3><br></h3>
    </div>
]]>
  </Body>
  <Summary>Over the last week UMBC has experienced a large increase in the use of DocuSign as we gear up for the Fall semester.      The DocuSign service had issues with this volume and many of you got the...</Summary>
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  <PostedAt>Mon, 17 Aug 2020 11:48:41 -0400</PostedAt>
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  <NewsItem contentIssues="true" id="94812" important="false" status="posted" url="https://dev.my.umbc.edu/groups/dosait/posts/94812">
  <Title>DoIT Offers Start of Semester Student Technology Sprints</Title>
  <Tagline>Make sure you're tech "self-sufficient" to learn online</Tagline>
  <Body>
    <![CDATA[
    <div class="html-content"><span><p>The start of semester is always busy, but especially during a global pandemic. We got through Spring 20, but since every student will likely have at least one online or hybrid Fall 20 course, the Division of Information Technology (DoIT) strongly recommends that all students check they have the necessary technology setup to be successful. To help, DoIT is hosting 12 Sprint sessions for 10-minute, virtual walk-in consults or pop-up support groups on key topics that include the following:</p>
    <ol>
    <li><span><p><a href="https://doit.umbc.edu/getting-online/" rel="nofollow external" class="bo">Getting Online</a>*</p></span></li>
    <li><p><a href="https://doit.umbc.edu/getting-a-computer/" rel="nofollow external" class="bo">Getting A Computer</a>*</p></li>
    <li><p><a href="https://wiki.umbc.edu/x/CRPSAQ" rel="nofollow external" class="bo">Checking Your Blackboard Collaborate Audio Connection</a> (essential)</p></li>
    <li><p><a href="http://virtual.umbc.edu" rel="nofollow external" class="bo">Using Virtual Computing Lab</a> &amp; <a href="https://umbc.edu/go/software" rel="nofollow external" class="bo">Software</a> (recommended)</p></li>
    <li><p><a href="https://wiki.umbc.edu/x/2Y0MBg" rel="nofollow external" class="bo">Using <em>my</em>UMBC Groups &amp; Webex Teams for Student Clubs &amp; Organizations</a> (8/26, 8/31, 9/2 and 9/9 only).</p></li>
    </ol>
    <p>The Sprints will occur across four weeks from <strong>11 a.m. to 1 p.m.</strong> on the following dates:</p>
    <ul>
    <li><span><p><strong><a href="https://my3.my.umbc.edu/groups/doit/events/84888" rel="nofollow external" class="bo">Tues., 8/18</a> &amp; <a href="https://my3.my.umbc.edu/groups/doit/events/84889" rel="nofollow external" class="bo">Thurs., 8/20</a></strong></p></span></li>
    <li><p><strong><a href="https://my3.my.umbc.edu/groups/doit/events/84890" rel="nofollow external" class="bo">Tues. 8/25</a>, <a href="https://my3.my.umbc.edu/groups/doit/events/84891" rel="nofollow external" class="bo">Wed., 8/26</a>, <a href="https://my3.my.umbc.edu/groups/doit/events/84892" rel="nofollow external" class="bo">Thurs., 8/27</a> (1st day of classes)</strong></p></li>
    </ul>
    <div>And from <strong>11 a.m. to noon </strong>on the following dates<strong>:
    
    </strong>
    </div>
    <ul>
    <li><p><strong><a href="https://my3.my.umbc.edu/groups/doit/events/84894" rel="nofollow external" class="bo">Mon., 8/31</a>, <a href="https://my3.my.umbc.edu/groups/doit/events/84895" rel="nofollow external" class="bo">Tues., 9/1</a>, <a href="https://my3.my.umbc.edu/groups/doit/events/84896" rel="nofollow external" class="bo">Wed., 9/2</a>, <a href="https://my3.my.umbc.edu/groups/doit/events/84897" rel="nofollow external" class="bo">Thurs., 9/3</a>, <a href="https://my3.my.umbc.edu/groups/doit/events/84898" rel="nofollow external" class="bo">Fri., 9/4</a></strong></p></li>
    <li><p><strong><a href="https://my3.my.umbc.edu/groups/doit/events/84899" rel="nofollow external" class="bo">Tues., 9/8</a> &amp; <a href="https://my3.my.umbc.edu/groups/doit/events/84900" rel="nofollow external" class="bo">Wed., 9/9</a></strong></p></li>
    </ul>
    <p>Due to the short format, these virtual support sessions are designed for quick consults, not deep dives or customized training sessions. Also, you will likely be in a virtual room with several people who also are interested in the same topic, and being helped by a DoIT support staff member. Often, you can learn by listening to this Q&amp;A, but if you want a personalized consult, please use <a href="http://my.umbc.edu/help" rel="nofollow external" class="bo">my.umbc.edu/help</a> to open a Request Tracker (RT) ticket.</p>
    <p><strong>About the Sprint</strong></p>
    <p>The sprints will take place in a Blackboard Collaborate virtual conference room. Use the link for each event up to 15 minutes before the start time. While you can just “show up,” advance registration -- by indicating you are “Going” through the myUMBC event link above -- is appreciated and can help DoIT gauge how many support staff are needed in each breakout room. However, if you require live closed captioning, advance registration is required.</p>
    <p><strong>Prior to the session</strong></p>
    <p>If this is your first time joining one of our live sessions, please review the <a href="https://help.blackboard.com/Collaborate/Ultra/Participant/Get_Started" rel="nofollow external" class="bo">Getting Started Guide</a>. You will also find additional helpful information for using Blackboard Collaborate at our extensive <a href="https://wiki.umbc.edu/x/CxPSAQ" rel="nofollow external" class="bo">FAQs</a>. </p>
    <p>For the best experience, we recommend using Google Chrome or a recent browser update. Closing any unnecessary browser tabs will help conserve your bandwidth. After joining the session, please <a href="https://wiki.umbc.edu/x/CRPSAQ" rel="nofollow external" class="bo">configure your audio</a>. </p>
    <p>* Note: As <a href="https://my3.my.umbc.edu/groups/doit/posts/94812/attachments/36656" rel="nofollow external" class="bo">announced</a> to all incoming students on 7/22/20, since UMBC requires all students to have a computer and Internet access, financial aid may be used to meet this requirement. To learn more, students should contact their financial aid counselor at <a href="https://financialaid.umbc.edu/contact/" rel="nofollow external" class="bo">financialaid.umbc.edu/contact</a>. </p></span></div>
]]>
  </Body>
  <Summary>The start of semester is always busy, but especially during a global pandemic. We got through Spring 20, but since every student will likely have at least one online or hybrid Fall 20 course, the...</Summary>
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  <PostedAt>Wed, 12 Aug 2020 21:05:39 -0400</PostedAt>
  <EditAt>Tue, 05 Oct 2021 09:30:59 -0400</EditAt>
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  <NewsItem contentIssues="false" id="94800" important="true" status="posted" url="https://dev.my.umbc.edu/groups/dosait/posts/94800">
    <Title>DocuSign Hourly Limit issue</Title>
    <Body>
      <![CDATA[
          <div class="html-content">Please be aware that the DocuSign system use had exceeded our vendor enforced limit of a 1,000 transactions per hour. It stopped creating envelope transactions for approximately 10 minutes from 11:46 am - 11:56 am today.<div><br></div>
          <div>If you got the message below you will need to try again as your request did not get submitted.</div>
          <div><br></div>
          <div>
          <p><span>HOURLY_APIINVOCATION_LIMIT_EXCEEDED</span></p>
          <div>I have escalated a case with DocuSign to get this limit increased asap.</div>
          <div><br></div>
          <div>Until they respond it will be necessary to wait until the next hour whenever this message is displayed at which time a fresh allotment of 1,000 transactions is granted.</div>
          </div>
          <div><br></div>
          <div>I apologize for this inconvenience and will provide an update as soon as I hear back from the DocuSign.</div>
          <div><br></div>
          <div>Thank you</div>
          <div><br></div>
          <div>Joe Kirby</div>
          <div>AVP, Business Systems, DoIT </div>
          </div>
      ]]>
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    <Summary>Please be aware that the DocuSign system use had exceeded our vendor enforced limit of a 1,000 transactions per hour. It stopped creating envelope transactions for approximately 10 minutes from...</Summary>
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  <NewsItem contentIssues="false" id="94672" important="false" status="posted" url="https://dev.my.umbc.edu/groups/dosait/posts/94672">
    <Title>Webex Dial-in Service Restored</Title>
    <Tagline>The dial in feature in Webex Meeting is now working agin</Tagline>
    <Body>
      <![CDATA[
          <div class="html-content">After working with Cisco's engineering team we have restored the dial in feature in Webex Meetings. This was restored around 10am this morning and all our testing appears positive.<div>
          <br>If you continue to see problems dialing into Meetings please reach out and let us know.</div>
          <div><br></div>
          <div>Ray Soellner</div>
          <div>DoIT - UMBC</div>
          <div><a href="mailto:rays1@umbc.edu">rays1@umbc.edu</a></div>
          <div>410-455-3256</div>
          </div>
      ]]>
    </Body>
    <Summary>After working with Cisco's engineering team we have restored the dial in feature in Webex Meetings. This was restored around 10am this morning and all our testing appears positive.  If you...</Summary>
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    <PostedAt>Wed, 05 Aug 2020 16:06:42 -0400</PostedAt>
  </NewsItem>
  <NewsItem contentIssues="false" id="94641" important="false" status="posted" url="https://dev.my.umbc.edu/groups/dosait/posts/94641">
    <Title>Webex Dial-in Feature Outage</Title>
    <Tagline>DoIT is working with Cisco on the call-in function outage</Tagline>
    <Body>
      <![CDATA[
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          <p>DoIT has been made aware of a problem with the dial-in feature in Webex Meetings. The symptom is that when joining a meeting through the phone that users will receive an error of “You have dialed a call in number that is not supported for this meeting”.<br><br><br>Our vendor, Cisco, is working on the problem now. As a work around, you may use the join audio by computer function which appears to be unaffected by the problem.</p>
          <p><br></p>
          <p>Updates will be posted as the problem is resolved. </p>
          <p><br></p>
          <p><br></p>
          <p>Ray Soellner</p>
          <p>DoIT - UMBC</p>
          <p><a href="mailto:rays1@umbc.edu">rays1@umbc.edu</a></p>
          <p>410-455-3256</p>
          </div>
      ]]>
    </Body>
    <Summary>DoIT has been made aware of a problem with the dial-in feature in Webex Meetings. The symptom is that when joining a meeting through the phone that users will receive an error of “You have dialed...</Summary>
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    <PostedAt>Tue, 04 Aug 2020 12:44:31 -0400</PostedAt>
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  <NewsItem contentIssues="false" id="94444" important="false" status="posted" url="https://dev.my.umbc.edu/groups/dosait/posts/94444">
  <Title>Quarterly patching downtime on 8/14/2020 and 8/15/2020</Title>
  <Body>
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    <p><span>As part of our ongoing commitment to security, the Unix Infrastructure group will be conducting its quarterly system patching on Friday, August 14th and Saturday, August 15th.  While many of the systems will be patched without any service disruption, there are some systems which require the downtime of key services.  The schedule below outlines which key services will be offline and for how long.</span></p>
    <p><span>Friday, 08/14/2020 between 4pm and 10pm (most systems will only be down for a short period during this time): </span></p>
    <ul>
    <li><span><strong>Between 4pm and 5:30pm only:</strong> LDAP-Master and Webadmin will be taken down for system maintenance.  During this time account creations and password changes will be unavailable.  Account authentication and logins will not be affected.</span></li>
    <li><span>Access to Cyrus and UMBC Webmail (accounts not migrated to UMBC Gmail)</span></li>
    <ul><li><span>All mail will be queued up and delivered after the server is patched</span></li></ul>
    <li>All HFS (afs) servers - gl.umbc.edu home directories will be offline</li>
    <li><span><strong>Between 9:15pm and 10pm only: </strong>Certain software licenses will be unavailable (autodesk, cadence, idl, schrodinger, xilinx, mathematica). </span></li>
    <li><span><strong>Between 9:15pm and 10pm only: </strong>The web hosting environments (virthost) will be partially unavailable (pages will be available but any database calls will not work)</span></li>
    </ul>
    <p><span>Saturday, 08/15/2020 between 9am and 11am(most systems will only be down for a short period during this time):</span></p>
    <ul>
    <li><span>myUMBC lite page will be up resulting in reduced myUMBC functionality</span></li>
    <li><span>Wiki will be unavailable</span></li>
    <li><span>The sites (wordpress) web hosting environment will be unreachable</span></li>
    </ul>
    <p><span>Please let us know if you have any concerns or questions.</span></p>
    <p><span>Thanks!</span></p>
    <p><span>Tim Champ</span></p>
    <p><span>Manager of Unix Infrastructure</span></p>
    <p><span>UMBC DoIT</span></p>
    </div>
]]>
  </Body>
  <Summary>As part of our ongoing commitment to security, the Unix Infrastructure group will be conducting its quarterly system patching on Friday, August 14th and Saturday, August 15th.  While many of the...</Summary>
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  <PostedAt>Fri, 24 Jul 2020 12:09:23 -0400</PostedAt>
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