Campus Solutions, HR and Finance Systems Down Time
In order to facilitate a mandatory Student Administration upgrade, it will be necessary to take down the Campus Solutions, HR and Finance systems. The systems will be down from Friday, September 13, 2019 5:00 pm, through Sunday, September 15, 2019 5pm. During that time, you will be unable to retrieve information or perform transactions in the system. We will make every effort to limit down time, and we will inform the Campus should the upgrade activities conclude earlier than anticipated. Other functions and applications in myUMBC will not be affected.
We apologize for the inconvenience.
Thank you.
]]>
In order to facilitate a mandatory Student Administration upgrade, it will be necessary to take down the Campus Solutions, HR and Finance systems. The systems will be down from Friday, September...
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Thu, 12 Sep 2019 10:19:09 -0400
DoIT's Technology Support Center Hiring for the Fall
Are you looking for an on campus job? Come work for us!
The DoIT Technology Support Center is looking to hire additional consultants to work during the Fall semester and beyond. Please see our job description below and visit our job posting on UMBCWorks to apply. (Search for TSC Student Consultant.) The application will be open until September 6th.
TSC Student Consultant Job Description
Technology Support Center (TSC) student consultants are the first points of technical contact for the UMBC community and those who do well often go on to work in other areas of the Division of Information Technology (DoIT). Minimally, consultants are expected to provide initial triage and support for a wide range of information technologies including accounts, hardware, instructional technologies, networking, software, telecommunications, and basic web development.
Responsibilities include, but are not limited to the following:
- Provide technical assistance to users by phone, online and in person;
- Answer TSC phones in a professional and courteous manner;
- Create, update and resolve tickets in the Request Tracker (RT) ticketing system;
- Create, update, suggest and recommend relevant FAQ articles to users (www.umbc.edu/faq);
- Provide direct assistance to users on technical issues they cannot easily resolve on their own;
- Complete in-person or online training about quality support as defined in umbc.edu/go/ticketrubric;
- Respond to all work-related communications in a timely manner;
- Escalate urgent problems to the Full-Time staff, as appropriate.
Required Skills and Experience
- Demonstrated ability to effectively communicate by phone or in person.
- Demonstrated writing ability.
- Demonstrated ability to achieve successful outcomes in handling difficult situations and customers.
- Demonstrated analytical and troubleshooting skills.
- Ability & willingness to learn coupled with a clear understanding of one’s technical abilities, so as to triage and escalate an issue that leads to an effective solution for the user.
]]>
The DoIT Technology Support Center is looking to hire additional consultants to work during the Fall semester and beyond. Please see our job description below and visit our job posting on...
http://doit.umbc.edu/tsc/
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Wed, 28 Aug 2019 12:04:36 -0400
FA2019 Instructional Technology Update
What’s New
Training & Professional Development (view all events)
Other DoIT News
As always, if you have any questions, please consider the following options:
]]>
UMBC Blackboard Update is provided by the Division of Information Technology for students, faculty and staff. If you have questions or need help, please consult the Blackboard Help FAQs or...
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Tue, 20 Aug 2019 14:00:35 -0400
Tue, 20 Aug 2019 14:00:51 -0400
Technology Support Center To Be Closed August 16th 12-2:30PM
DoIT's Technology Support Center will be closed from 12PM-2:30PM, Friday, August 16th to allow our staff to attend our department-wide meeting.
If you need assistance during this time, we encourage you to refer to our FAQ knowledgebase available at
umbc.edu/faq for answers to many frequent questions. If you require further assistance, we ask that you please submit a ticket online by going to
my.umbc.edu/help.
On Friday, August 9th starting at 4pm LDAP-Master and Webadmin will be taken down for system maintenance. During this time account creations and password changes will be unavailable. Account authentication and logins will not be affected during this downtime.
The maintenance window will allow staff to apply needed security and application updates. The outage window is expected to last two hours with services being restored by 5pm on Friday, August 9th.
During the outage window account creations will be queued and then processed upon restoration of services. If you have any questions or concerns, please contact our Technology Support Center at x53838.
]]>
On Friday, August 9th starting at 4pm LDAP-Master and Webadmin will be taken down for system maintenance. During this time account creations and password changes will be unavailable. Account...
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Wed, 31 Jul 2019 12:39:41 -0400
Update: Data Center Backup Power Maintenance
Tonight during repairs to the Engineering backup power system it was discovered that additional hardware will be needed in order to fully restore functionality. We are working with the vendor to acquire and install the additional hardware and are hoping to have this work completed by tomorrow.
At this time the backup power system is in a depreciated state and we are taking precautionary steps to migrate some services to a secondary data center. We will continue to provide updates as they become available. Please let me know if you have any questions or concerns.
Ray Soellner
Assoc. Director of Communications - DoIT
]]>
Tonight during repairs to the Engineering backup power system it was discovered that additional hardware will be needed in order to fully restore functionality. We are working with the vendor to...
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Tue, 30 Jul 2019 22:35:32 -0400
Data Center Backup Power Maintenance
The backup power system that serves our on-campus data center is experiencing issues and has left us without protection in the event of a power failure. The vendor is coming onsite now to service the system. Work on the system is expected to be completed by 10 PM. We don’t expect any outage or loss of service, but wanted to make everyone aware of the maintenance.
--
Todd Haddaway
Senior Director
Division of Information Technology (DoIT)
]]>
The backup power system that serves our on-campus data center is experiencing issues and has left us without protection in the event of a power failure. The vendor is coming onsite now to service...
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Tue, 30 Jul 2019 16:52:44 -0400
Quarterly patching downtime on 8/3/2019 and 8/9/2019
As part of our ongoing commitment to security, the Unix Infrastructure group will be conducting its quarterly system patching on Saturday, August 3rd and Friday, August 9th. While many of the systems will be patched without any service disruption, there are some systems which require the downtime of key services. The schedule below outlines which key services will be offline and for how long.
Saturday, 8/3/2019 between 9am and 11am(most systems will only be down for a short period during this time):
- myUMBC lite page will be up resulting in reduced myUMBC functionality
- Wiki will be unavailable
- The sites (wordpress) web hosting environment will be unreachable
Friday, 8/9/2019 between 5pm and 10pm (most systems will only be down for a shorter period during this time):
- The web hosting environments (virthost) will be partially unavailable (pages will be available but any database calls will not work)
- Access to Cyrus and UMBC Webmail (accounts not migrated to UMBC Gmail)
- All mail will be queued up and delivered after the server is patched
- All HFS (user) servers will be offline
- Certain software licenses will be unavailable (autodesk, cadence, idl, schrodinger, xilinx, mathematica)
Please let us know if you have any concerns or questions.
Thanks!
Tim Champ
Manager of Unix Infrastructure
UMBC DoIT
]]>
As part of our ongoing commitment to security, the Unix Infrastructure group will be conducting its quarterly system patching on Saturday, August 3rd and Friday, August 9th. While many of the...
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Tue, 30 Jul 2019 13:50:16 -0400
Login Issues this morning between 8:40 and 9:10am
This morning from approximately 8:40am to 9:10am there was an issue with our authentication system that disrupted logins to all web-based services such as myUMBC, email, Blackboard and RT among others. The issue was quickly identified by our staff and corrected as of 9:10am. We have taken steps to augment our monitoring systems so that this type of outage will be flagged by our systems in the future.
We apologize for any inconvenience this may have caused, if you have any questions, please feel free to email me at damian@umbc.edu
Damian
--
Damian Doyle
Assistant Vice President
DoIT - UMBC
]]>
This morning from approximately 8:40am to 9:10am there was an issue with our authentication system that disrupted logins to all web-based services such as myUMBC, email, Blackboard and RT among...
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Wed, 24 Jul 2019 11:33:01 -0400
Wed, 24 Jul 2019 11:58:49 -0400
Cisco Webex Emails
Today many staff received an email from Cisco Webex regarding the creation of their new account. This email is legitimate, but we didn't intend to announce this yet as we are still finalizing the details of the rollout.
We are working on integrations that will allow all faculty, staff and students to have a personal Webex space that can be used to host audio and video meetings with screen share capabilities.
We are very excited to offer this service to the campus, and we will be sending a more official release with detailed instructions and tutorials on use within the next few weeks.
If you have any questions or concerns about this please feel free to reach out to me.
Ray Soellner
Associate Director of Communications - DoIT
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Today many staff received an email from Cisco Webex regarding the creation of their new account. This email is legitimate, but we didn't intend to announce this yet as we are still finalizing the...
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Wed, 17 Jul 2019 14:00:38 -0400