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  <NewsItem contentIssues="false" id="70109" important="false" status="posted" url="https://dev.my.umbc.edu/groups/dosait/posts/70109">
    <Title>Equifax Data Breach</Title>
    <Tagline>What People Should Know About the Equifax Breach.</Tagline>
    <Body>
      <![CDATA[
          <div class="html-content">As many have seen, Equifax had a breach of the personal information of approximately 143 million people.  This is one of the largest breaches of personally identifiable information ever.  Here are some things that people should do and know about the breach.<div>
          <ul>
          <li>The breach involved a combination of social security numbers, names, birth dates, and addresses.  Some drivers license numbers have also been breached.  The credit card numbers of approximately 209,000 U.S. consumers and dispute documents for approximately 182,000 U.S. consumers were also accessed.</li>
          <li>The main website for Equifax (equifax.com) has been incredibly slow since the breach.  They are likely being flooded with people trying to get information about the breach.  </li>
          <li>Equifax has setup a standalone website for the breach.  The web address for the standalone site is <a href="http://www.equifaxsecurity2017.com">www.equifaxsecurity2017.com</a>.  It is much faster than going to equifax.com.  </li>
          <li>Some of Equifax's call center resources, to manage their data breach, were impacted by Hurricane Irma.  Call center wait times may be longer while Equifax gets additional call center resources in place.</li>
          </ul>
          <div><br></div>
          </div>
          <div>What should people do?</div>
          <div>
          <ul>
          <li>First, go to <a href="http://www.equifaxsecurity2017.com">www.equifaxsecurity2017.com</a> and see if your information was released.  Also, don't assume if one person in your household / family was not breached that others in the same house weren't breached.  Each person needs to be checked.  As a personal example, my information was breached, but my wife's was not.</li>
          <li>If your information was breached, you will have to opportunity to sign up for credit monitoring.  Some reports are that you will be given a legal agreement to click through while signing up for the credit monitoring.  You should read it carefully; and if you have concerns about the terms of the agreement, consult with an attorney.</li>
          <li>Equifax has said that they will be sending letters in the mail to people who had their credit card numbers and dispute documents accessed.  Equifax has not announced plans to send letters to the remaining millions of people.  The only way they will know if they have been breached is through <a href="http://www.equifaxsecurity2017.com">www.equifaxsecurity2017.com</a>.</li>
          <li>If you do receive a letter that your credit card number has been stolen, immediately contact your credit card company to report the stolen number.  They will typically issue you a new card and number and cancel any fraudulent charges made on your account.  Nothing else typically needs to be done for a stolen credit card number.</li>
          <li>As a final step, make sure that you monitor your credit reports at least every 6-12 months going forward.  Once your information is in criminal hands, they can use it at any time in the future to try to open financial accounts and make purchases in your name.  Often the information isn't used for months or even years.  </li>
          </ul>
          <div>If you have any further questions, please feel free to reach out to the DoIT Security Department by sending email to <a href="mailto:security@umbc.edu">security@umbc.edu</a>.  </div>
          <div><br></div>
          <div>Mark Cather</div>
          <div>UMBC Chief Security Officer</div>
          <div><br></div>
          <div><br></div>
          </div>
          <div><br></div>
          </div>
      ]]>
    </Body>
    <Summary>As many have seen, Equifax had a breach of the personal information of approximately 143 million people.  This is one of the largest breaches of personally identifiable information ever.  Here are...</Summary>
    <Website>https://www.equifaxsecurity2017.com/</Website>
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    <PostedAt>Tue, 12 Sep 2017 10:40:48 -0400</PostedAt>
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  <NewsItem contentIssues="true" id="69962" important="false" status="posted" url="https://dev.my.umbc.edu/groups/dosait/posts/69962">
    <Title>New Active Learning Classrooms in Sondheim</Title>
    <Tagline>Sondheim 101 and 409: Flagship Active Learning Classrooms</Tagline>
    <Body>
      <![CDATA[
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          <p>The Division of Information Technology (DoIT) and Facilities
          Management (FM) began working with the Classroom Committee in 2016 to study the
          possibility of converting two large classrooms, Sondheim 101 and 409, from
          standard classrooms of tablet arm chairs with a standard AV projector setup to “Active
          Learning” spaces.  A sub-committee of the
          Classroom Committee, made up of faculty and administrators, was formed to
          discuss how a classroom renovation might best support “Active Learning”.  The recommendations of this sub-committee and
          the Classroom Committee were used to guide the design of these rooms. </p>
          <p><img src="null" style="max-width: 100%; height: auto;"><img src="https://drive.google.com/a/umbc.edu/file/d/0B_2G7s3_DRCtQjVLYWRHeXE1VFk/view?usp=sharing" style="max-width: 100%; height: auto;"><img src="https://drive.google.com/a/umbc.edu/file/d/0B_2G7s3_DRCtQjVLYWRHeXE1VFk/view?usp=sharing" style="max-width: 100%; height: auto;"><img src="https://dev.my.umbc.edu/system/shared/attachments/news/000/069/962/24be833826002c7d2a8d9d5f021b7e43/Sondheim%20101%20Before.jpg" style="max-width: 100%; height: auto;"> Sondheim 101 Before</p>
          <p><br></p>
          <p><img src="https://dev.my.umbc.edu/system/shared/attachments/news/000/069/962/614794dbe82384e43122cc92e6a66f6f/Sondheim%20409%20Before.jpg" style="max-width: 100%; height: auto;"></p>
          <p>Sondheim 409 Before</p>
          <p>The final design of these rooms included two key components
          as guiding principles: flexible furniture and collaborative technology.  While the furniture and technology in each
          rooms varies, this was intentional as to provide two “models” of active
          learning environments for faculty and students to experience.  The feedback from the faculty and students
          who use these two rooms will be very valuable in guiding the final design of
          the active learning classrooms in the new ILSB building.</p>
          <p></p>
          <p><br></p>
          <p>The Office of the Provost, DoIT, and Facilities Management
          partnered to fund this project with a total cost of $329,000. </p>
          <p></p>
          <p> </p>
          <p>Sondheim 101 has rolling chairs with rectangular tablets
          that can be configured into groups of three, four or six, or arranged in
          circles or rows.  The classroom
          technology includes two 80” monitors and two 65” monitors, document camera, enhanced
          classroom audio to support a collaborative setting, and wireless collaboration
          which allows multiple students or student groups to simultaneously share their
          content from their device(s) to the classroom displays.  Finally, this room is outfitted with six 96”
          glass dry erase boards. </p>
          <p> <img src="https://dev.my.umbc.edu/system/shared/attachments/news/000/069/962/f3062c61fcdbab5937095c1629b71d05/Sondheim%20101%20After.JPG" style="max-width: 100%; height: auto;"></p>
          <p>Sondheim 101 After</p>
          <p><img src="https://dev.my.umbc.edu/system/shared/attachments/news/000/069/962/77b1ae6be955316d7234f2bc5a409cdd/Sondheim%20101%20After%202.JPG" style="max-width: 100%; height: auto;"></p>
          <p>Sondheim 101 After</p>
          <p>Sondheim 409 is more similar in furniture and
          technology to the eight active-learning classrooms of the Interdisciplinary
          Life Sciences Building (ILSB) that will be completed in 2019. Sondheim 409 will
          have rolling chairs and trapezoidal tables that can form hexagons. The
          classroom technology includes two 80” monitors and four 65” monitors, a
          touch-enabled PC, document camera, enhanced classroom audio to support a
          collaborative setting, and wireless collaboration which allows multiple students
          or student groups to simultaneously share their content from their device(s) to
          the classroom displays.  In addition,
          each display will have a local HDMI connection for small group display of
          content.  Finally, this room is outfitted
          with six 96” glass dry erase boards and a 144” glass dry erase board behind the
          instructor station.  </p>
          <p><img src="https://dev.my.umbc.edu/system/shared/attachments/news/000/069/962/e945a4e090cd71acbf4cfcc6ff54ad9c/Sondheim%20409%20After.JPG" style="max-width: 100%; height: auto;"></p>
          <p>Sondheim 409 After</p>
          <p><img src="https://dev.my.umbc.edu/system/shared/attachments/news/000/069/962/9adbaadf095c8de0d2d0b53fe92a5dbb/Sondheim%20409%20After%202.JPG" style="max-width: 100%; height: auto;"></p>
          <p>Sondheim 409 After </p>
          </div>
      ]]>
    </Body>
    <Summary>The Division of Information Technology (DoIT) and Facilities Management (FM) began working with the Classroom Committee in 2016 to study the possibility of converting two large classrooms,...</Summary>
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    <PostedAt>Wed, 06 Sep 2017 15:06:45 -0400</PostedAt>
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  <NewsItem contentIssues="true" id="69795" important="false" status="posted" url="https://dev.my.umbc.edu/groups/dosait/posts/69795">
    <Title>DoIT's Technology Support Center Hiring for the Fall</Title>
    <Tagline>Are you looking for an on campus job? Come work for us!</Tagline>
    <Body>
      <![CDATA[
          <div class="html-content"><span><p>The DoIT Technology Support Center is looking to hire additional consultants to work during the Fall. Please see our job description below and visit our job posting on UMBCWorks to apply. <u>The position will be open for applications until September 8th</u>. (Search for TSC Student Consultant.)</p>
          <p><br></p>
          <h3>TSC Student Consultant Job Description</h3>
          <p>Technology Support Center (TSC) student consultants are the first points of technical contact for the UMBC community and those who do well often go on to work in other areas of the Division of Information Technology (DoIT). Minimally, consultants are expected to provide initial triage and support for a wide-range of information technologies including accounts, hardware, instructional technologies, networking, software, telecommunications, and basic web development.</p>
          <h4>Responsibilities include, but are not limited to the following:</h4>
          <ul>
          <li>Provide technical assistance to users by phone, online and in person;</li>
          <li>Answer TSC phones in a professional and courteous manner;</li>
          <li>Create, update and resolve tickets in the Request Tracker (RT) ticketing system;</li>
          <li>Create, update, suggest and recommend relevant FAQ articles to users (<a href="http://www.umbc.edu/faq">www.umbc.edu/faq</a>);</li>
          <li>Provide direct assistance to users on technical issues they cannot easily resolve on their own;</li>
          <li>Complete in-person or online training about quality support as defined in umbc.edu/go/ticketrubric;</li>
          <li>Respond to all work-related communications in a timely manner;</li>
          <li>Escalate urgent problems to the Full-Time staff, as appropriate.</li>
          </ul>
          <h4>Required Skills and Experience</h4>
          <ul>
          <li>Demonstrated ability to effectively communicate by phone or in person.</li>
          <li>Demonstrated writing ability.</li>
          <li>Demonstrated ability to achieve successful outcomes in handling difficult situations and customers.</li>
          <li>Demonstrated analytical and troubleshooting skills.</li>
          <li>Ability &amp; willingness to learn coupled with a clear understanding of one’s technical abilities, so as to triage and escalate an issue that leads to an effective solution for the user.</li>
          </ul></span></div>
      ]]>
    </Body>
    <Summary>The DoIT Technology Support Center is looking to hire additional consultants to work during the Fall. Please see our job description below and visit our job posting on UMBCWorks to apply. The...</Summary>
    <Website>http://doit.umbc.edu/tsc/</Website>
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  <NewsItem contentIssues="true" id="69564" important="false" status="posted" url="https://dev.my.umbc.edu/groups/dosait/posts/69564">
    <Title>Technology Support Center To Be Closed August 25, 1-2:30 PM</Title>
    <Body>
      <![CDATA[
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          <div>DoIT's Technology Support Center will be closed from <strong>1PM-2:30PM, Friday, August 25th </strong>to allow our staff to attend our department-wide meeting.</div>
          <div><br></div>
          <div>If you need assistance during this time, we encourage you to refer to our FAQ knowledgebase available at <a href="http://umbc.edu/faq" rel="nofollow external" class="bo">umbc.edu/faq</a> for answers to many frequent questions. If you require further assistance, we ask that you please submit a ticket online by going to <a href="http://my.umbc.edu/help" rel="nofollow external" class="bo">my.umbc.edu/help</a>.</div>
          </div>
      ]]>
    </Body>
    <Summary>DoIT's Technology Support Center will be closed from 1PM-2:30PM, Friday, August 25th to allow our staff to attend our department-wide meeting.     If you need assistance during this time, we...</Summary>
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    <EditAt>Wed, 19 Sep 2018 14:39:30 -0400</EditAt>
  </NewsItem>
  <NewsItem contentIssues="false" id="69526" important="false" status="posted" url="https://dev.my.umbc.edu/groups/dosait/posts/69526">
    <Title>Summer 2017 Classroom Technology Upgrades</Title>
    <Tagline>11 Rooms in three months!</Tagline>
    <Body>
      <![CDATA[
          <div class="html-content">
          <div>During the summer of 2017, DoIT AV Services upgraded eleven classrooms and meeting rooms across campus.  Funding for these room renovations was provided by CNMS, The Commons, and DoIT.  The full list of the rooms upgraded is below.</div>
          <div><br></div>
          <div>Some of the highlights of these upgrades are as follows:</div>
          <div>
          <ul>
          <li>80" monitors on stands with Mersive Solstice wireless collaboration devices in two Commons meeting rooms</li>
          <li>Improved audio, projection, and sight-lines in two Public Policy and two Sondheim classrooms</li>
          <li>Improved audio and projection in three Sherman Hall a one Meyerhoff room </li>
          </ul>
          <div>In addition to these highlights, the CASTLE was completely renovated from a AV technology standpoint.  The "new" CASTLE features eight larger displays, improved room audio, wireless collaboration, and new instructor controls that allow the instructor to display content or multiple sources of content on one or many displays all through the use of a touch-panel screen.</div>
          </div>
          <div><br></div>
          <div>All of this work (design, installation, configuration, and training) was done in-house by AV Services.  Special kudos to Danielle Brown and Jack Malone. </div>
          <div><br></div>
          <div>List of rooms upgraded:</div>
          <div><ul>
          <li>CASTLE</li>
          <li>Commons 327 and 328</li>
          <li>Meyerhoff 256</li>
          <li>Public Policy 206 and 208</li>
          <li>Sherman Hall 013, 014, 015</li>
          <li>Sondheim 103 and 105</li>
          </ul></div>
          </div>
      ]]>
    </Body>
    <Summary>During the summer of 2017, DoIT AV Services upgraded eleven classrooms and meeting rooms across campus.  Funding for these room renovations was provided by CNMS, The Commons, and DoIT.  The full...</Summary>
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    <PostedAt>Thu, 17 Aug 2017 14:43:32 -0400</PostedAt>
  </NewsItem>
  <NewsItem contentIssues="false" id="69462" important="false" status="posted" url="https://dev.my.umbc.edu/groups/dosait/posts/69462">
  <Title>Quarterly system patching on 8/18 &amp; 8/19</Title>
  <Body>
    <![CDATA[
    <div class="html-content">
    <span>As part of our ongoing commitment to security, the Unix Infrastructure group will be conducting its quarterly system patching on Friday August 18th and Saturday August 19th.  While many of the systems will be patched without any service disruption, there are several systems which require the downtime of key services.  The schedule below outlines which key services will be offline and for how long.</span><div><span><br></span></div>
    <div>
    <div>Friday, 8/18/2017 between 5pm and 9pm <span>(most systems will only be down for a short period during this time):</span><span> </span>
    </div>
    <div><span><br></span></div>
    <div>
    <ul>
    <li>The web hosting environments (virthost and jabba) will be partially unavailable (pages will be available but any database calls will not work)</li>
    <li>Access to Cyrus and UMBC Webmail (accounts not migrated to UMBC Gmail)<br>
    </li>
    <ul>
    <li>All mail will be queued up and delivered after the server is patched</li>
    <li>Expected to be unreachable from 5pm to 7pm</li>
    </ul>
    <li>All HFS (user) servers will be offline</li>
    <li>License5 will be down (autodesk, cadence, idl, schrodinger, xilinx, mathematica)</li>
    </ul>
    <div>Saturday, 8/19/2017 between 9am and 11am<span>(most systems will only be down for a short period during this time)</span><span>:</span>
    </div>
    <div>
    <ul>
    <li>myUMBC lite page will be up resulting in reduced myUMBC functionality</li>
    <li>Wiki will be unavailable</li>
    <li>The sites (wordpress) web hosting environment will be unreachable</li>
    </ul>
    <div>Please let us know if you have any concerns or questions.<br><br>Thanks.<br>Tim Champ</div>
    </div>
    <div>Manager of Unix Infrastructure</div>
    <div>UMBC DoIT</div>
    </div>
    </div>
    </div>
]]>
  </Body>
  <Summary>As part of our ongoing commitment to security, the Unix Infrastructure group will be conducting its quarterly system patching on Friday August 18th and Saturday August 19th.  While many of the...</Summary>
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  <PostedAt>Tue, 15 Aug 2017 11:52:42 -0400</PostedAt>
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  <NewsItem contentIssues="false" id="69393" important="false" status="posted" url="https://dev.my.umbc.edu/groups/dosait/posts/69393">
    <Title>LDAP-Master and Webadmin downtime on 8/17 at 2pm</Title>
    <Body>
      <![CDATA[
          <div class="html-content">
          <span>On Thursday, August 17th starting at 2pm LDAP-Master and Webadmin will be taken down for system maintenance.  During this time account creations and password changes will be unavailable.  Account authentication and logins will not be affected during this downtime.  </span><div><br></div>
          <div>The maintenance window will allow staff to apply needed security and application updates.  The outage window is expected to last two hours with services being restored by 4pm on Thursday, August 17th.<div><br></div>
          <div>During the outage window account creations will be queued and then processed upon restoration of services.  If you have any questions or concerns, please contact our Technology Support Center at x53838.</div>
          </div>
          </div>
      ]]>
    </Body>
    <Summary>On Thursday, August 17th starting at 2pm LDAP-Master and Webadmin will be taken down for system maintenance.  During this time account creations and password changes will be unavailable.  Account...</Summary>
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    <PostedAt>Thu, 10 Aug 2017 11:11:34 -0400</PostedAt>
  </NewsItem>
  <NewsItem contentIssues="false" id="69217" important="false" status="posted" url="https://dev.my.umbc.edu/groups/dosait/posts/69217">
  <Title>Duplicate myUMBC Notifications on Monday 7/31</Title>
  <Body>
    <![CDATA[
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    <p>We had an issue yesterday (July 31) in which myUMBC sent duplicate copies of posts to approximately 11,000 students. Some students received up to 10 copies of the same post via myUMBC, email, and push notifications.</p>
    <p>We have corrected the problem and after extensive testing we are confident that this will not happen again.</p>
    <p>I sincerely apologize for the error. I know you are putting your faith in us to provide solutions and when things like this happen, our credibility takes a hit. I appreciate your understanding as we grow the use of this feature. If you have any questions, please let me know.</p>
    <p>B. Collier Jones<br>Campus Portal Architect<br></p>
    </div>
]]>
  </Body>
  <Summary>We had an issue yesterday (July 31) in which myUMBC sent duplicate copies of posts to approximately 11,000 students. Some students received up to 10 copies of the same post via myUMBC, email, and...</Summary>
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  <PostedAt>Tue, 01 Aug 2017 14:47:49 -0400</PostedAt>
</NewsItem>
  <NewsItem contentIssues="false" id="69090" important="false" status="posted" url="https://dev.my.umbc.edu/groups/dosait/posts/69090">
    <Title>Information about partial systems outage from Thursday 7/20</Title>
    <Body>
      <![CDATA[
          <div class="html-content">Yesterday evening shortly after 10pm one of the main storage units that services myUMBC, on-campus mail and several other central services suffered a failure that caused these systems to be either taken off-line or respond slowly. <div><br></div>
          <div>DoIT staff worked on the system and we were able to move over to a backup unit and restored all services shortly after 1:00am. </div>
          <div><br></div>
          <div>Any users on the affected mail system may have seen a delay in the delivery of mail, but all messages would have been queued up and delivered once service was restored. </div>
          <div><br></div>
          <div>We apologize for any inconvenience this caused, if you have any questions or concerns about this outage or any of the systems affected, please feel free to contact me for additional information. </div>
          <div><br></div>
          <div>Thanks and have a great weekend,</div>
          <div><br></div>
          <div>Damian Doyle</div>
          <div>Senior Director of Enterprise Infrastructure</div>
          <div>DoIT - UMBC</div>
          </div>
      ]]>
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    <Summary>Yesterday evening shortly after 10pm one of the main storage units that services myUMBC, on-campus mail and several other central services suffered a failure that caused these systems to be either...</Summary>
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    <PostedAt>Fri, 21 Jul 2017 16:41:01 -0400</PostedAt>
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  <NewsItem contentIssues="true" id="68768" important="false" status="posted" url="https://dev.my.umbc.edu/groups/dosait/posts/68768">
    <Title>Technology Support Center To Be Closed July 1-4</Title>
    <Body>
      <![CDATA[
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          <div>DoIT's Technology Support Center will be closed from <strong>Saturday, July 1st to Tuesday, July 4th</strong> due to the upcoming holiday weekend. The office was already scheduled to be closed on Monday, July 3rd and Tuesday, July 4th for the holiday, and given that the AOK Library is not open on Saturdays during the Summer, it was decided to leave the building closed on Sunday, July 2nd as well.</div>
          <div><br></div>
          <div>If you need assistance during this time, we encourage you to refer to our FAQ knowledge base available at <a href="http://umbc.edu/faq" rel="nofollow external" class="bo">umbc.edu/faq</a> for answers to many frequent questions. If you require further assistance, we ask that you please submit a ticket online by going to <a href="http://my.umbc.edu/help" rel="nofollow external" class="bo">my.umbc.edu/help</a>.</div>
          <div><br></div>
          <div><a href="http://doit.umbc.edu/news/?id=68523" rel="nofollow external" class="bo">Reminder: Blackboard will be down for Cloud Migration June 30-July 8th</a></div>
          </div>
      ]]>
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    <Summary>DoIT's Technology Support Center will be closed from Saturday, July 1st to Tuesday, July 4th due to the upcoming holiday weekend. The office was already scheduled to be closed on Monday, July 3rd...</Summary>
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    <PostedAt>Tue, 27 Jun 2017 12:16:47 -0400</PostedAt>
    <EditAt>Wed, 19 Sep 2018 14:39:23 -0400</EditAt>
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