Issue:Users reported on 4/1/25 that all Webex meetings abruptly ended at 40 minutes. 

Resolution:Full Webex capabilities have been restored to the campus, and no further disruptions are expected. 

Details: Today’s 40-minute Webex meeting limitation was not DoIT’s idea of an April fools' joke, although we hope the community appreciated an extra 20 minutes between meetings. 

Over the last few months, DoIT has been negotiating a contract renewal for our Webex agreement. Although the negotiations have concluded, today’s disruption was the result of an unsuccessfully executed service extension, which should have maintained service until execution of the new contract completed. 

Shortly after hearing that UMBC was experiencing a service disruption to the Webex environment, DoIT quickly engaged the vendor. Members of the community may have received messages indicating that their meeting had only 5 minutes remaining, and upon reaching the 40-minute mark, the meeting abruptly ended. Webex was able to address the issue, completing the service extension at approximately 3 p.m. Meetings started after 3 p.m. should have complete functionality and not experience the 40-minute limit. 

Ongoing concerns: Anyone who is continuing to experience degraded Webex service is encouraged to let us know by contacting us at DoIT Technology Support Center. 

Ray Soellner

Director of Telecommunications / DoIT

rays1@umbc.edu