Library Account Access Problems

Thu, 09 Jun 2011 18:13:57 -0400

Patrons have been reporting problems accessing their library (catalog) accounts. This problem has been reported to ITD and we are waiting for a response.

Here is a brief description of the problem. When you try to log into your catalog account (either through the 'My Library Account' link on our website our through the 'my account' link in the catalog) the log in process starts as expected. You are asked to select your campus, then you get taken to the UMBC single sign-on screen (if you are not already logged into a UMBC account). After logging in you get a blank screen for a lengthy time which eventually switches to a basic catalog search, but it doesn't show you as being logged in you and have no access to your account.

We have a similar problem with Research Port. You are able to get into Research Port both on and off-campus. From on-campus, as long as you don't try to log into Research Port, everything seems to work fine. If you try to log in (either on or off-campus) it doesn't show as being logged in (your name doesn't appear) and there is a limited selection of databases available. The odd thing is that when we access the databases from off-campus via the proxy links on our website we are able to log in with no problem.

We hope to have this issue fixed soon. Thank you for your patience.