SUMMARY:  Assists with the daily operations of Medical Staff Services department. He/she is primarily responsible for the timely and accurate completion of Provider Recruitment, Marketing and Credentialing related correspondence, maintenance of department reports, records and professional execution of clerical duties.  He/she consistently demonstrates excellent customer service with EHMG Leadership; Support Staff; Providers, Medical Center Staff, Vendors and Erickson Employees. 

ESSENTIAL DUTIES AND RESPONSIBILITIES: include the following. Other duties may be assigned.

1.      Performs office duties including: Answering telephones and recruitment toll free hotline promptly and professionally, generating reports, faxing, filing, scanning, copying; e-mailing; and other clerical and analytical responsibilities.

2.      Assists in the facilitation of orientation and training of new providers.

3.      Assists with provider satisfaction process through maintenance of marketing collateral.

4.      Participates in all medical staff services related meetings to include daily huddle, weekly department meeting, weekly corporate marketing call, weekly credentialing call(s).     

5.      Works with Department Manager to facilitate meetings, record minutes, facilitate feedback specific to action items in order to remain consistent with department standards to include provider credentialing, payer credentialing, medical center and provider marketing. 

6.      Maintains Recruitment Toll Free Hotline Tool

7.      Facilitates Malpractice Certificate of Insurance requests, reporting and tools. 

8.      Secures and maintains all medical staff services documentation, departmental reports and record systems

       compliant with Company policy and industry regulations. Demonstrates an awareness of fiscal management 

       in supply/equipment management.

9.      Facilitates all incoming mail/correspondence to ensure timely process and turnaround timeframe to include bad address, CLIA/Lab permits, payer credentialing, provider credentials notifications, etc. 

10.  Facilitates all Medical Center Health Fair events in partnership with Medical Staff Services, Corporate Marketing and Medical Centers. 

11.  Maintaining a working knowledge and competent use of computer/software systems sufficient to perform office functions as needed. 

QUALIFICATIONS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

·         Strong customer service focus.

·         Ability to work effectively with a diverse work force.

·         Excellent verbal and communication skills.

·         Critical thinking skills including the ability to problem solve accordingly.

·         Ability to thrive in a fast paced environment.

·         Strong time management and organizational skills including attention to detail.

·         Ability to multi-task

·         Proficiency in Microsoft Outlook, Word, Excel, Powerpoint.

EDUCATION / EXPERIENCE

·  High school graduate or equivalent is required.  Associate or higher degree a plus

·  Computer proficiency required.

·  Experience in medical staff office, healthcare or an environment serving the senior population is a plus.

LANGUAGE SKILLS:

Must be able to read, write, understand and communicate in the English language.

LICENSES, CERTIFICATES, REGISTRATIONS:

None required.

PHYSICAL DEMANDS: 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is frequently required to stand; walk sit ((considerable desk time); use hands to finger, handle, or feel; reach with hands and arms; climb or balance; repetitive key board motion and talk or hear. The employee is occasionally required to stoop, kneel, or crouch. The employee may occasionally be required to lift or move up to thirty five pounds. Specific vision abilities required by this job include close vision, distant vision and ability to adjust focus.

WORK ENVIRONMENT:   

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Frequent contact with providers, medical center staff, EHMG leadership. 
• Frequent contact with diverse groups of health care workers.
• Frequent telephone use.
• Frequent computer use.
• Frequent use of equipment associated with office environment.

ROUTINE DECISION MAKING:

N/A

FORMAL POLICY-SETTING RESPONSIBILITIES:

Policies associated with the position’s purpose and essential responsibilities are set by others.