Full Time Job - IT Support Associate

Mon, 22 Feb 2016 15:30:19 -0500
jobs, library

DATE POSTED: 2016-02-16
POSITION TITLE: IT Support Associate (Job #011)
CATEGORY: Technical/Paraprofessional
PERSONNEL STATUS: Nonexempt, Full-time, Regular
DEPARTMENT: Library
CLOSING DATE: 2016-03-18

RESPONSIBILITIES: The incumbent will provide technical and programming support for hardware and software integral to Library services. Specific duties include: assisting in determining software upgrade paths for public, staff and system applications; troubleshooting and consulting as needed with DoIT and external vendors, and implementing appropriate solutions; working with the IT Librarian and Manager of Library Technology Operations in planning, implementing and supporting Library IT initiatives; assisting in responding to IT service requests; supporting web development and online services, interactive applications, multimedia components, and interface design; supervising student assistants in projects as assigned; and performing other duties as assigned. Hours: Monday - Friday 9:00 a.m. to 5:30 p.m. subject to change depending on the needs of the Library.

MINIMUM QUALIFICATIONS: Requires a High School Diploma or GED (Bachelor’s degree in Computer Science preferred) and two years with the types of hardware and software to be supported, one year of which included user support, user training, and/or programming. Experience in a library setting is preferred. Must have: knowledge of network configuration, backup, recovery and security practices; experience with Active Directory and Group Policy; experience troubleshooting networks; experience in developing and deploying computer images for both PCs and Macs; experience in developing and maintaining dynamic, data-driven web applications; experience with installation of operating systems, and documenting standard operation procedures; experience developing and coding interactive web applications using PHP, Ruby, HTML, XML, CSS, SQL, JavaScript, JQuery, AJAX, and/or other common tools.
Note: Additional related experience and formal education in which one has gained the knowledge, skills, and abilities required may be substituted for the education or experience requirement on a year-for-year basis with 30 college credits being equivalent to one year of experience.

SALARY: Pay Range 14 (minimum starting salary at $47,302) based on University System of Maryland Pay Program.

APPLICATION: Applications are available for download on our website at: http://hr.umbc.edu/employment/employment-application/ or by calling 410-455 2337 for an application (a resume and cover letter may be submitted in addition to the application). Interested and qualified candidates must submit a UMBC application (indicate position title and Job #011 on the application) no later than March 18, 2016 to:

UMBC Department of Human Resources,
532 Administration Bldg.,
1000 Hilltop Circle,
Baltimore, Maryland 21250