The Baltimore Museum of Art seeks a full-time Helpdesk Technician to oversee day-to-day activities of the help desk with attention to performance standards and service levels; manage delivery of end-user support, maintenance, and scheduling of new installations of hardware and software; and to ensure technical problems are promptly addressed.

RESPONSIBILITIES

Responsibilities include, but are not limited to:

· Provide front-line computer support for Baltimore Museum of Art staff utilizing IT Service Request (Jira-Helpdesk) portal.