Blackboard to Launch New FAQs in mid-December

Tue, 09 Dec 2025 13:55:00 -0500
blackboard, documentation, faqs, help

Blackboard is rolling out a significant upgrade to its documentation experience this month, and UMBC users will begin seeing the first changes on December 10. Blackboard's new help site features a more modern interface, clearer navigation, and role-based pathways designed to make it easier for instructors, students, and system administrators to find the information they need.

According to Blackboard, all existing help links will automatically redirect to equivalent content on the new site, reducing the likelihood of broken links or missing pages.

Image: Example of new help documentation for Blackboard gradebook using the Instructor role.

Throughout December, Blackboard will continue refining its documentation based on preview feedback from institutions across the globe. Because this transition represents a substantial shift in the structure and organization of Blackboard's support resources, UMBC's Instructional Technology team will begin reviewing and updating our Blackboard FAQs in January. This effort will ensure that all references to vendor documentation are accurate and that our campus-specific Blackboard documentation aligns with Blackboard's own new help environment.

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As always, if you have any questions about teaching, learning, and technology at UMBC, please consider the following options:

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