Documents · RT - Request Tracker

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FAQ's for the Self-Service User

RT provides a Self-Service User interface for the campus community. This access allows for self-service options to create new tickets and review past tickets whether still opened or closed. This FAQ will assist those using the self service options
FAQ's for the Support Staff

RT has many additional options beyond the Self-Service User for those designated as support staff.
January 22,2015 Slide Presentation

The slide presentation with links to various functions for presentation purposes.
Reporting via REX

Welcome to Report Exchange (REX) the UMBC data warehousing and reporting system for RT- Request Tracker. For more information on REX you can see our website. Login information: When...
Request Help for RT-Request Tracker

This will allow for any issues or enhancements associated with the actual RT system itself. (e.g. new queue, new custom field, new workflow, etc.)

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