RT - Request Tracker
Institutional Group • 100 people

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6-9-2015 RT update
I would like to share a few updates to the RT community. First I would like to encourage you to look at this DoIT success story.  Financial Aid leveraged the RT front-end form for their Walk-In...
June 9, 2015 · 10:40 AM
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RT Down 05-14-2015
RT has experienced a system/database issue which is being looked at asap. I will provide updates as they become available. Joe Kirby
May 14, 2015 · 6:27 AM
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2015-05-22 RT Scheduled Downtime
RT
RT (Request Tracker) is scheduled to be down from 6pm - 8pm on May 22, 2015 for planned patching and maintenance. DoIT systems staff do not anticipate needing the entire 2 hour window at this...
April 30, 2015 · 11:59 AM
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2015-03-16 RT Scheduled Downtime
RT Downtime
RT (Request Tracker) is scheduled to be down from 9am - 11am on March 16, 2015 (Spring Break) for planned patching and maintenance. DoIT systems staff do not anticipate needing the entire 2 hour...
March 5, 2015 · 9:04 AM
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RT Content issue identified 2-25-2015
Please note that DoIT has identified an issue with attachments and some content recordings this morning. The database administrators are looking at this right now and I anticipate the issue to be...
February 25, 2015 · 9:11 AM
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DoIT Student Intern Published in Educause Review
Please join me in congratulating Laura Lefavor on her recent article published in Educause Review Online called Beyond the IT Help Desk. EDUCAUSE® is a nonprofit association and the foremost...
January 21, 2015 · 12:25 PM
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January 2015 RT Users Group Meeting Year in Review
Please take a moment and review this event for this coming Thursday, January 22, 2015 at 1:00pm. in Engineering 022. Your feedback is very important to the success of RT. Thanks Joe Kirby
January 20, 2015 · 8:39 AM
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2015-01-15 RT Down
RT went down today around 3:30pm. Systems, database, and networking teams are looking into this immediately. As soon as I have more information to share I will re-post to this page. I apologize...
January 15, 2015 · 3:43 PM
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Quick Update on Saved Search Adjustment for RT
There are 10 standard reports available to everyone via the Saved Search portion of your RT-at-a-Glance. As part of a new option to store these reports under 1 area rather than needing to...
January 10, 2015 · 3:10 PM
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2014-12-19 Update
RT experienced numerous issues today, mostly related to SPAM. We believe we have resolved this and will continue to monitor. I want to also let everyone know that RT will be down tonight from...
December 19, 2014 · 3:58 PM
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