Posts
Please note that John Fritz and myself will be facilitating an after the holidays RT Users Group meeting. The event will occur on 1-22-2015 at 1:00pm in Eng 023 Here is a link to the actual...
December 11, 2014
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10:02 AM
DoIT's Andrea Mocko has experimented with adjusting the color scheme for RT to have more of a UMBC look and feel. To that end I will ask folks to take a look at our development RT to see the...
November 18, 2014
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2:08 PM
On Tue Nov 11, 2014 14:11:24 2014 RT received its 500,000th ticket since going live Feb 23, 2009. In this time RT has grown from a DoIT centric Help System to a campus wide system serving 25+...
November 13, 2014
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7:50 AM
Below is a link to the DoIT offerings from TSC's Jamie Harrison http://my.umbc.edu/groups/doit/events/27048 Joe Kirby
October 3, 2014
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9:49 AM
This is just a reminder that RT will be down tonight from 6pm - 8pm to allow our systems folks to apply some operating system and security patches. Good news is they are also going to add...
August 22, 2014
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11:15 AM
The RT system was upgraded this evening from version 4.0.6 to 4.0.21. As noted earlier this is a security and minor bug fix release. Today's intermittent performance problems were identified and...
August 18, 2014
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6:40 PM
RT Downtime
On August 11, 2014 I posted a news article indicating the availability of the rt-dev-new.core.umbc.edu test area fro RT 4.0.21. This version is primarily a security and minor bug patch. I have...
August 14, 2014
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10:15 AM
RT
Please note that RT-Request Tracker will be down on August 22, 2014 from 6pm - 8pm for systems maintenance. Please contact me if you have any questions. Joe Kirby
August 12, 2014
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12:39 PM
RT
UMBC is currently on version 4.0.6. BestPractical, the RT vendor, has provided numerous patches and upgrades with the latest being version 4.0.21. DoIT has applied these patches to our...
August 11, 2014
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1:59 PM
DoIT has contracted to have RT's vendor support provide a performance review as the growth of RT over the last 5 years has impacted our day to day use. Just to provide some background for the...
July 21, 2014
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12:26 PM